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Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
361–370 of 786 posts
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#362Earlier quoted context omitted.
> The end game would be for the business to run something like duplex on the other side, and you’d have duplex talking to duplex. And looking even further into the future, we can imagine a day when the computers forgo natural speech and use a better-suited form of communication. Some kind of sequence of ones and zeros transmitted directly across the wire.
Lol imagine my phone talking with an automated customer service line. Two machines, talking to one another, not using any of the existing protocols. My phone would have a database of questions to ask, form it into an English sentence, run it through a text-to-speech, transmit this to the other phone. Their "phone" would run a speech-to-text, run NLP, match it with its own database, and do the whole thing again in the…
"all of UI/UX is basically prettifying database queries" - are you saying that generally speaking or is that a reference an article or articles?
Would love to read more about it if so-
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#363Earlier quoted context omitted.
I love how no matter how amazing something is, someone will eventually say it's trivial, even though it's taken the smartest people on earth decades to figure out how to do this. >The end game would be for the business to run something like duplex on the other side, and you’d have duplex talking to duplex. The end game is clearly to use an api, not this.
Where did I say it’s trivial? What I’m saying is, people ar anthropomorphizing and extrapolating what this system is doing far above what it is actually doing, and then using it to justify fears that Skynet’s around the corner. This system can’t pass the Turing test, it would be fooled probably by a simple question about itself or a subject outside the domain, like the kind of food you like. You’ve got people in this…
I don't think any technically minded people on HN are extrapolating what this system is capable of doing, but are (rightly IMO) extrapolating what kind of systems will be announced in 2, 5, 10, etc. I think even HN is greatly underestimating what world class researchers paired with an army of world class engineering talent are capable of.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#364The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
As long as there's a way out of the AVR system... too often, you get trapped when you want something that isn't an option.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#365Earlier quoted context omitted.
It doesn't have to be out of frequency (since that's probably filtered anyway), could be just a really quick burst handshake identifier which could encode an IP address to communicate over instead of a crummy phone line. Duplex: (I'm available to chat) Other bot: (Oh hai! Wanna get intimate?) Duplex: (Come find me on duplex://64.233.160.0)
As an end user, picking up the phone to hear a beep is not pleasant. I'm likely as not to immediately hang up, as I've come to associate beeps at the start of calls with scammers.
There's no reason why it can't be encoded as elevator music - you already hear it all the time, they might even throw in a looping "Thank you for calling. Your call is important to us" to keep you from freaking out.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#366The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
Dude, this system has better conversation skills than me. I mean literally. Well, I'am autistic + esl (+ kinda too why). But still it's kinda incredible that a system is actually better.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#367The voice sounds nice, but successful runs aren't that interesting. If it gets a question it doesn't understand, what does it do, and how does it report it back to the user?
It seems like the user is likely to get a certain number of confused recording sent back to them when it fails, and then get stuck manually calling back and explaining what happened.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#368Earlier quoted context omitted.
> People who answer phones to take bookings perform an extremely limited set of questions and responses, But that in itself is not even true across the industry, some(most) phone bookings are very complex, otherwise they would just use a web interface.
> But that in itself is not even true across the industry, some(most) phone bookings are very complex Citation needed for that "(most)". I work for a company with a call center and a large part of calls are simple ones that could be easily answered by just reading the FAQ page on our website. > otherwise they would just use a web interface. I think the problem is more about resources. My local hairdresser use his pho…
> I think the problem is more about resources. My local hairdresser use his phone and a notebook to take bookings. It takes a bit of his time and could easily be replaced by a Web interface but he doesn’t have any resource for that
By "resources", do you mean money? Because if so I can't imagine the purchase and training of Duplex on the business side would come cheap either.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#369The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
That end game seems very wasteful and Rube Goldbergian. Why use an 1800s technology as the transport layer when salons, yoga studios, and more already use things like MindBody, which already has an appointments API? I’d honestly be way more interested if this integrated with MindBody, OpenTable, DMV websites, car dealer appointment systems, medical office scheduling systems — all of which already have APIs or at leas…
Humans can't speak api
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#370Earlier quoted context omitted.
That's how most people I know would make a reservation…
Exactly, and you're from California. You see this as normal. I'm from England. What Californians see as normal, or casual , or "chill", I think we see as being rude. I think this is extends in personal interactions, professional interactions and customer/company relations like this one. I imagine that if I used this service to place an order to a restaurant, it would order with the Californian "cannIgettuhh", which I…
I guess I should be sorry for bastardizing your language?
But really, a conversation like the one you're looking for would be just as out-of-place in California as the one you saw in the article would be in England. It's important to match regional customs if you're trying to emulate and interact with humans.