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iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

theguardian.com

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Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#62

Earlier quoted context omitted.

Well, that is an opinion. However, bricking a device without previous warning seems quite out of control. There are many easier things to do. Like, for example, nagging the user every day with a message, not upgrading the software (and still nagging the user with a message), etc... Bricking a device is certainly a bad user experience and not at all what the user wishes. Nagging him at least lets him use the phone and…

> not upgrading the software For goodness sake no! Blocking software updates is a terrible thing to do, because most people don't want to install them anyways. You're basically putting people in an already bad situation in a worse situation. > Nagging him at least lets him use the phone and keeps him informed. It only takes the user using the sketchy Touch ID sensor once for their fingerprint to be sent out to malici…

I get what you are trying to convey. I disagree but there is no problem in that.

However: where does Apple state that their products may stop working if repaired with different components? (Honest question, I have tried to find it).

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#63
post #48

Earlier quoted context omitted.

Except this particular issue has absolutely nothing to do with TouchID or security at all. It's just the screen. Error 53 was significantly more justifiable.

I do realize the difference here; it's just that the parent brought up security, so I assumed that they were bringing up the case from two years ago.

Well, security was just a small part of my comment, anyway: you replied as if it were the main issue.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#64
post #6

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

What a charger? Does the phone simply not let the power through if it doesn't receive the correct bits from the signal wires? Or was the charger breaking some voltage/amp limit?

The lightning port is a double edged sword. On the one hand, the wires are "smart" and can adapt to any protocol, so the same port can theoretically function as a USB or ethernet at the wire level (again, theoretically). But to make that happen, every plug has a chip that negotiates the protocol when plugged in.

It's likely that negotiation failed in some cases.

That's absolutely crazy for most of us who think "this is a wire, why the hell would it fail?" but this kind of crazy complexity in a 5mm plug is possible nowadays.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#65
post #23

Earlier quoted context omitted.

>(because why would they?) Because a company understands their product in the field and cares about what effect a change might have. Now is that cost justified? arguably no.

Slippery slope here. If they start testing with 3rd party hardware, that market will grow for third party parts whereas if they constantly tell people they don't support it and casually break those devices by accident, then they curb the issue while it's a small segment of the market. I see a company like Tesla taking the same approach.

Or you know they could build according to standards for interfaces and cables and provide excellent documentation making it easy to repair.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#66

Earlier quoted context omitted.

the issue is apple refuses to provide third party repairs with parts, or even specifications for parts, so its a bit of a roundabout arguement that is tantamount to saying "only apple should repair them" to blame them as they have no alternative.

It's probably their workaround for the fact that it's illegal to actually ban users from seeking third party repairs, even in a warranty.

Maybe, but maybe it's the only way they can fight problems like "replacing broken/not-broken screen at 3rd party disables fingerprint based security".

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#67

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

Another reason not to buy Apple products

...or to buy their insurance plan.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#69
This seems like a potential violation of the Magnuson–Moss Warranty Act, which prohibits the refusal of warranty service for using third-party parts without proving that the third-party parts were the source of the malfunction. Assuming Apple will refuse to repair these under warranty, which they almost certainly will, this is effectively requiring the purchase of screens from Apple to receive warranty service. On the other hand it's somewhat debatable whether the screens or the OS update are responsible for the problem, but the screens were clearly working fine before the update.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#70
post #64
post #6

Earlier quoted context omitted.

What a charger? Does the phone simply not let the power through if it doesn't receive the correct bits from the signal wires? Or was the charger breaking some voltage/amp limit?

The lightning port is a double edged sword. On the one hand, the wires are "smart" and can adapt to any protocol, so the same port can theoretically function as a USB or ethernet at the wire level (again, theoretically). But to make that happen, every plug has a chip that negotiates the protocol when plugged in. It's likely that negotiation failed in some cases. That's absolutely crazy for most of us who think "this…

Even more so for USB-C. Strange world when a cable is not a cable.
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