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Stripe Billing

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Re: Stripe Billing

#341

Post by wsy »

dsacco wrote: post #330
wsy wrote: post #328

Earlier quoted context omitted.

In EU, you need to write something like "...share data with third-party service providers..." already if you use AWS, because customer data will not only be held at your premises, but also held by another company (Amazon). It seems to be difficult to phrase the Privacy Policy in a way that will satisfy this condition, and at the same time remove the 'wiggle room' you see.

Call out the third party service providers explicitly.

That has the big disadvantage that if you switch from AWS to Google Cloud, you need to notify all of your customers about the changed policy and ask them for consent again. I have not seen any Privacy Policy yet which lists the service providers.

Re: Stripe Billing

#342

Post by scrollaway »

pokemongoaway wrote: post #319
scrollaway wrote: post #208

Earlier quoted context omitted.

> a US Stripe account can't take EU "bank cards" Wait, what? What do you mean? I'm not seeing this at all.

Yes, like StavrosK said, for anyone who has significant customers outside of the US - there are lots of countries that use various types of "bank cards." Netherlands iDEAL is fairly well-known, but I get lots of customers with Visa & Mastercard "bank cards" in Italy, Germany, etc - all whose payments fail on Stripe (but they try anyway, not realizing theirs is not a typical "credit/debit" card).

Right yeah -- that's actually one of my main issues with Stripe right now. Hopefully they add it soon.

Re: Stripe Billing

#343

Post by dsacco »

wsy wrote: post #341
dsacco wrote: post #330

Earlier quoted context omitted.

Call out the third party service providers explicitly.

That has the big disadvantage that if you switch from AWS to Google Cloud, you need to notify all of your customers about the changed policy and ask them for consent again. I have not seen any Privacy Policy yet which lists the service providers.

You don't need to ask for consent, because it's typical that a clause will simply state, "Continued use of this service indicates acceptance of these terms", etc. That seems like a non-problem as far as these things go.

The reason you don't see privacy policies which list that information is not because it has an exorbitant inconvenience cost, it's because they benefit directly from that information asymmetry.

Re: Stripe Billing

#344

Post by wsy »

dsacco wrote: post #343
wsy wrote: post #341

Earlier quoted context omitted.

That has the big disadvantage that if you switch from AWS to Google Cloud, you need to notify all of your customers about the changed policy and ask them for consent again. I have not seen any Privacy Policy yet which lists the service providers.

You don't need to ask for consent, because it's typical that a clause will simply state, "Continued use of this service indicates acceptance of these terms", etc. That seems like a non-problem as far as these things go. The reason you don't see privacy policies which list that information is not because it has an exorbitant inconvenience cost, it's because they benefit directly from that information asymmetry.

You actually do, because now you want to send data to Google Inc., for which you don't have the consent of your customers yet. They only agreed to sending it to Amazon. You can't make them agree to any future changes of your Privacy Policy.

edit: yes, you can send out a notification on every change and tell your customers that it is an implicit consent if they don't object. But I still wouldn't want to do that for every change of service provider, and there can be quite a few such providers in an SaaS.

Re: Stripe Billing

#345

Post by mxpxrocks10 »

pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

I'm looking very forward to using it. Thanks!!

Re: Stripe Billing

#346

Post by lightedman »

nothrabannosir wrote: post #209
tested24 wrote: post #202

Earlier quoted context omitted.

I wonder why the EU is an afterthought when you need to spend millions on compliance for every new feature

Against all my instincts, even though this post is unconstructive and snarky and flame bait, and even though I am European (or perhaps because of it), I have to upvote this. European people, those voting for representatives voting for representatives (!) making the laws, need to start feeling the negative feedback of the regulations. I’m not saying there are no benefits to consumer protection; there are, I am a massi…

"even though this post is unconstructive and snarky and flame bait"

No, it is raw truth, and I'm speaking as someone that does a ton of international business.

If the truth hurts you and offends you, then you are not ready for the truth.

Re: Stripe Billing

#347

Post by jbrooksuk »

tarstarr wrote: post #207
Improvotter wrote: post #165

Earlier quoted context omitted.

Any information on support for Europe? And if support for Europe were to be in the pipeline, would it be for the whole of Europe or only specific countries? We'd love to use Stripe for billing as well, but because Stripe is an American company, we feel like as Europeans we're constantly an afterthought and would therefore prefer a European provider. What's your opinion on this? Btw, I was at the Stripe offices 2 year…

The core Stripe Billing features actually work in the EU: flexible billing, our recovery tools, and invoicing. You can use subscriptions with all of the payment methods on Stripe, including SEPA DD, ideal, and more. But as Patrick mentioned, there's a lot we can do to make the experience great for European companies and that's what we're focusing on right now. We're thinking about ways to localize the invoices, add E…

We're about to re-evaluate our billing system for StyleCI and as we're based in the EU, we'd love to give this a go. My email is james [at] alt-three.com

Re: Stripe Billing

#348

Post by cetalingua »

tarstarr wrote: post #144
Meekro wrote: post #130

Earlier quoted context omitted.

> For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same price. The email that existing customers received was ambiguous on this point. It said this: "Since you used Stripe Subscriptions in the past year, the Stripe Billi…

Very sorry about the lack of clarity in the email! You will get all of the functionality that you have now, plus anything additional that we add to Stripe Starter, at the price you currently pay to Stripe. No additional fees here, even beyond $1M lifetime cap.

We signed up for Stripe account on February 9, but are yet to start processing paymens, will our account be grandfathered in as well? I sent you email yesterday asking about it too. We did not receive Stripe email about changes. Could you please clarify it? Thank you!

Re: Stripe Billing

#349

Post by stevievee »

chrishynes wrote: post #311
pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

Its not just a communication problem, it's a pattern. You guys did the same thing last year when you stopped returning fees on refunds. I couldn't believe my eyes when I read that you weren't returning fees anymore. I get not returning the flat 0.30 transaction fee, but not returning the % fees smacks of being more worried about the corporate bottom line than customers. Many processors refund the % fees, and there's…

Stripe has become masters at patronizing customers. We all know it is about the bottom line and the act is getting old at this point. The company was built on developer referrals and now that they are at critical mass - all of the "little guys" get drown out.
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