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Stripe Billing

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Re: Stripe Billing

#201

Post by johns »

tarstarr wrote: post #187
cmcmcm wrote: post #180

Earlier quoted context omitted.

Please add a way to set the invoice's email address and cc address vi API. Also the invoice might need to go to multiple email addresses. Most of our clients have an accounts payable department that's different from the main contact email.

(I work at stripe) Hey! Great feature request -- we plan to add it in the next couple weeks.

Great. We had to roll our own receipt emails using the old subscriptions to get this feature (along with card expiring/expired call outs).

Re: Stripe Billing

#202

Post by tested24 »

Improvotter wrote: post #165
pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

Any information on support for Europe? And if support for Europe were to be in the pipeline, would it be for the whole of Europe or only specific countries? We'd love to use Stripe for billing as well, but because Stripe is an American company, we feel like as Europeans we're constantly an afterthought and would therefore prefer a European provider. What's your opinion on this? Btw, I was at the Stripe offices 2 year…

I wonder why the EU is an afterthought when you need to spend millions on compliance for every new feature

Re: Stripe Billing

#203

Post by tarstarr »

shekyboy wrote: post #181

Billing (recurring or one time) is a transactional activity and should be monetized as such. There should be a per invoice or per customer type of rate. This whole % of revenue seems crazy to me. There is no inherent risk involved like payment processing. You can get paid no matter what in a tx model... Based on what I see in the market with other billing/subscription providers, they all do the same thing (rev share)…

Thanks for the feedback. To your risk point -- there is often risk involved, as businesses that have worked with large ACH payments know.

More broadly, we believe in revenue-based business models because it's the clearest way to align our incentives with those of our customers. We want to be forced to find ways to generate more revenue, via smart recovery, better invoice payment methods, more payment method support, etc.

Re: Stripe Billing

#204

Post by tarstarr »

trotzke wrote: post #177

CEO of Cheddar here. I think this is a big step in the right direction for Stripe (unclear pricing aside). We’ve been thinking about usage based billing for a long time now. We built a bunch of apps using Stripe and found there was a lot missing if you wanted to track activity and bill for it, as well as with reporting and revenue optimization. Having not dug into the platform too far, this definitely looks like it c…

Appreciate the kind words! To the point on pricing: believe in revenue-based business models because it's the clearest way to align our incentives with those of our customers. We want to be forced to find ways to generate more revenue, via smart recovery, better invoice payment methods, more payment method support, etc. Our fees are actually significantly less expensive than those of our competitors, and we only make money when our users make money here (instead of charging a flat fee, which can penalize companies that are bootstrapping.)

Excited to check out Cheddar when it launches!

Re: Stripe Billing

#205

Post by saryant »

brianwawok wrote: post #7

I see a new 0.4% to 0.7% fee, that is enough to make me start shopping competitors on Monday. The stripe processing fee is already high. It seems that all I get is some hosted invoice stuff.. which I could build in a weekend and not have to pay a fee on? Thinking about it, a medium sized SaaS company billing 15 million a year. 14,000,000 *.004 = 56k a year? For the same product they already had? Obviously it is cool…

Speaking as someone who leads a payments team (for recurring subscriptions!), no. No you could not rebuild this in a weekend.

Re: Stripe Billing

#206

Post by plantain »

stevoski wrote: post #174
Improvotter wrote: post #165

Earlier quoted context omitted.

Any information on support for Europe? And if support for Europe were to be in the pipeline, would it be for the whole of Europe or only specific countries? We'd love to use Stripe for billing as well, but because Stripe is an American company, we feel like as Europeans we're constantly an afterthought and would therefore prefer a European provider. What's your opinion on this? Btw, I was at the Stripe offices 2 year…

> we feel like as Europeans we're constantly an afterthought Agreed. Ahem, Stripe team. May I have your attention? Could you please, please, please do something about helping your customers with calculating, charging, and tracking VAT to EU countries? It is currently a glaring omission from your services.

Or, adding support for SEPA/EU Bank payments to Stripe Checkout?

I know it's in the main Stripe API, but if I'm going to have to roll my own integration, I'm just going to go use PayPal. PayPal has much cleaner API for non-card payments.

With Stripe I need two different codepaths for bank payments and cards....

Re: Stripe Billing

#207

Post by tarstarr »

Improvotter wrote: post #165
pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

Any information on support for Europe? And if support for Europe were to be in the pipeline, would it be for the whole of Europe or only specific countries? We'd love to use Stripe for billing as well, but because Stripe is an American company, we feel like as Europeans we're constantly an afterthought and would therefore prefer a European provider. What's your opinion on this? Btw, I was at the Stripe offices 2 year…

The core Stripe Billing features actually work in the EU: flexible billing, our recovery tools, and invoicing. You can use subscriptions with all of the payment methods on Stripe, including SEPA DD, ideal, and more. But as Patrick mentioned, there's a lot we can do to make the experience great for European companies and that's what we're focusing on right now. We're thinking about ways to localize the invoices, add EU specific payment methods to invoices, improve tax support, make default invoice templates EU compliant with VAT ID, and more. If you'd like to try early betas, let me know!

Re: Stripe Billing

#208

Post by scrollaway »

pokemongoaway wrote: post #163
pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

So as a customer of yours who still has to use PayPal because so many Europeans have "bank cards..." What do you recommend? Using both PayPal & Stripe? PayPal is a work around because, for example, a US Stripe account can't take EU "bank cards" (which account for about 1/3 of payments coming from the EU, as I see in Stripe's error logs) or non-US ACH.

> a US Stripe account can't take EU "bank cards"

Wait, what? What do you mean? I'm not seeing this at all.

Re: Stripe Billing

#209

Post by nothrabannosir »

tested24 wrote: post #202
Improvotter wrote: post #165

Earlier quoted context omitted.

Any information on support for Europe? And if support for Europe were to be in the pipeline, would it be for the whole of Europe or only specific countries? We'd love to use Stripe for billing as well, but because Stripe is an American company, we feel like as Europeans we're constantly an afterthought and would therefore prefer a European provider. What's your opinion on this? Btw, I was at the Stripe offices 2 year…

I wonder why the EU is an afterthought when you need to spend millions on compliance for every new feature

Against all my instincts, even though this post is unconstructive and snarky and flame bait, and even though I am European (or perhaps because of it), I have to upvote this. European people, those voting for representatives voting for representatives (!) making the laws, need to start feeling the negative feedback of the regulations. I’m not saying there are no benefits to consumer protection; there are, I am a massive GDPR fan, but we are too unaware of the opportunity price we pay for this.

Be aware, fellow Europeans: there is a cost to all regulation. If you feel like a constant afterthought, maybe it’s because you are.

(I know these are not necessarily specifically related to this Stripe product. It’s more of a cultural undertone. What I’m trying to say is: the parent comment has a point.)

Re: Stripe Billing

#210

Post by citizens »

kurrik wrote: post #145
citizens wrote: post #131

Earlier quoted context omitted.

Thanks for the update. Am I understanding the ACH payment flow correctly: 1) Send a user an invoice 2) The user copies the auto-generated bank details and manually initiates a transfer from their bank?

That's correct - if you want to learn more specifics, we wrote a guide which is available at https://stripe.com/docs/billing/invoices/reconciliation

Thank you for the link.
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