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Why I don't use my real photo when messaging with customers on my website

kapwing.com

621–630 of 666 posts

Re: Why I don't use my real photo when messaging with customers on my website

#621
post #260

I think those chat boxes are rude. Here I'm am browsing the web in my underpants and some dude sneaks up on me like "hey, I see you are visiting our site! Wanna chat ?". Instead make it so that the user needs to make active action, eg clicking on a link to start the chat.

Strongly agree. Whenever something annoys me, I find the first person I can who is remotely associated with that thing and hold nothing back as I verbally abuse them and sexually harass them.

Although it's hard to sympathize with an anonymous fake picture most likely chat bot, I'm not defending it's abuse. Only stating that it can be annoying for users.

Re: Why I don't use my real photo when messaging with customers on my website

#623

Earlier quoted context omitted.

The only thing I disagree with is the assertion that women in tech (STEM?) have somehow different/worse experience than women in general. Or at least I can not imagine why that would be the case - are educated and intelligent men more sexist than the average Joe? I think the main difference is that in tech we are much more open to acknowledge the problem and discuss it.

> The only thing I disagree with is the assertion that women in tech (STEM?) have somehow different/worse experience than women in general. I'm not sure that's a statement I'd make. I don't think I know enough to say that. It's tempting to let myself get nerd-sniped into a longer, less productive discussion comparing different fields and pontificating on different possible causes, but then I'd be making the same mist…

It would be great to have guidelines prohibiting expressing and promoting damorish views here.

Re: Why I don't use my real photo when messaging with customers on my website

#624

Amazing. The author spends a lot of time to tell us a very convincing story how sexism affects people in our industry, and the Hacker News thread is full of people rationalizing it. - it's only because people think you're a bot - it's because of your target audience - it's because chat widgets are annoying - you don't really have enough data to make any conclusions How much will it take to convince the average HN rea…

Anecdotal and not really a big problem, but it took me having to put my coke in a coffee cup to be taken seriously in meetings to really "get it".

I've never heard of this, can you please explain why you aren't taken seriously with a Coke (bottle/can)? Thanks.

Re: Why I don't use my real photo when messaging with customers on my website

#625

Earlier quoted context omitted.

You can't make that blanket statement. A single punch is battery. A single genital grab is sexual assault. A single demand for quid pro quo sexual favors in exchange for professional rewards is sexual harassment. A single message asserting that an individual is not right for their job because of their gender creates a hostile work environment, and that's also sexual harassment. Just because there can be cases where a…

A single event can be illegal, immoral, wrong, or any one of a bunch of other words, and a single event is never harassment because harassment requires multiple events. A single demand for quid pro quo sexual favors in exchange for professional rewards is a sexual offence, a bad one, and alone it is not harassment. IANAL, though the dictionary definition sticks with me, especially the key words: "multiple", "unwanted…

Both the legal and linguistic standards for harassment do not require repeated events. You are incorrect.

Re: Why I don't use my real photo when messaging with customers on my website

#626
post #41

Since the post is framed as a gender issue, let me offer another view that I think is evidently good to remember in the conversation: according to studies, men are more likely to experience online harrasment [1]. [1] http://www.pewinternet.org/2017/07/11/online-harassment-2017...

General harrasment, not sexual one. Women are significantly more likely to experience sexual harrasment. This is what this research states.

Re: Why I don't use my real photo when messaging with customers on my website

#627
post #171
post #136

Earlier quoted context omitted.

I'm not talking about what women want, I'm saying that I know firsthand that many men I know love the women in their lives very much, much more than life itself. That's all. There certainly are men out there who hate women, but it doesn't seem to me to be very many. Try it, enumerate the men you know and ask yourself, or even ask them directly, if they love the women in their lives. What fraction of women haters do y…

Your last paragraph is totally correct, in my opinion. (It is probably also true that many people who use "racist" insults are not really being "racist"; they are just insulting in an effective, target-specific way. If they couldn't come up with a racist insult, but the target has glasses, they'd probably resort to "four-eyes". I'm talking about the UK here, by the way.)

If someone is being "just insulting in an effective, target-specific way" that comes across as racist, then they're being racist, no matter what they may really feel, or what they may think that they really feel. And it's the same for sexism or any other *ism.

Re: Why I don't use my real photo when messaging with customers on my website

#628
post #6

I always assumed these messages were automated helper bots, I didn't realize they are people on the other end. Now I feel a little bad about being so curt when I use them like I'm searching an FAQ.

I hate those chat popups so much. There are better and worse implementations, but mainly the best ones are the least obtrusive, and the absolute best are not having these at all. Even if I did want to contact the company, this is not how I'd do it, as there are no guarantees made about who will see the message, how it will be handled, etc. (email with a ticketing, or some other form where I'm clearly submitting something and a process exists to handle it, sure.)

Still not as bad as surveys ("Yes, your website was fine until you popped up a modal for this survey which broke my interaction...")

Re: Why I don't use my real photo when messaging with customers on my website

#629
This was an excellent use of data to convince people of something they probably didn't believe before. (I knew harassment was a thing, but not how cleanly it would be split along gender; I'm used to everyone being a target all the time.)

Although I think "Apparently, people don’t hit on cats, so I was mostly free from harassment for a while" is not actually true on large enough sample sizes, terrifyingly. I follow cat feeds on instagram and see some terrifying comments.

Re: Why I don't use my real photo when messaging with customers on my website

#630
post #278

Earlier quoted context omitted.

You have some very good points, but your tone comes across as emotional and aggressive enough to inadvertently turn off some of your intended audience. So, in your case a little ‘appeal to emotion’ may help. Maybe you guys can meet in the middle.

The same could be said about the post they replied to though, somebody made a valid point and is met with a sarcastic reply that implicitly equates criticism of a study with trying to invalidate the entire problem the study tries to underline. Let's be honest, be it here on HN, on reddit, or on twitter, this isn't a topic that you can have a conversation about without people on either side getting emotional and somew…

Yep. I jumped in to try to hopefully tone down some of the excitement. I should know better and won’t try again.
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