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Why I don't use my real photo when messaging with customers on my website

kapwing.com

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Re: Why I don't use my real photo when messaging with customers on my website

#461

Post by oarsinsync »

mi100hael wrote: post #450
BlackFly wrote: post #229

Earlier quoted context omitted.

> I'm using the net (As a guy) for 20 years now ... Early on people said "There are no girls on the internet," and the sentence was supposed to embody the anonymity of the internet and the renaissance notion that a person should be judged by the merits of their arguments and not the labels attached to them. Someone claims to be a girl? No, you are talking to a middle aged dude having a chuckle. Maybe I have rose tint…

> Early on people said "There are no girls on the internet," and the sentence was supposed to embody the anonymity of the internet and the renaissance notion that a person should be judged by the merits of their arguments and not the labels attached to them. No, it was supposed to embody the fact that there were literally very few women on the majority of online message boards and chat rooms for a long time...

"Where the men are men, the women are men, and the little girls are FBI agents"

Re: Why I don't use my real photo when messaging with customers on my website

#462

Post by sleepychu »

bhouston wrote: post #396

Just today our chat agent was told "Annoying popup, annoying face, annoying smile, annoying papillon... Please shut up!" And it was a white guy. A lot of people are rude to the chat people unfortunately.

OC measured the responses to different chat personas though and it seems pretty clear that gender plays a role in the volume of vitirol received, what's your point here?

Re: Why I don't use my real photo when messaging with customers on my website

#463

Post by GVIrish »

Slansitartop wrote: post #410
GVIrish wrote: post #356

Earlier quoted context omitted.

> You're about to virtually shoot them in the head so saying something rude to random online gamers doesn't feel at all bad. Other people often respond back, just as rudely and I think it's hilarious. Examine what you're saying here. You're saying because YOU don't feel bad when you do it to others, it's okay. And because people retaliate, that makes your initial act of rudeness ok, as if that's what the other party…

> Just because someone returns your behavior doesn't mean they LIKE that sort of behavior, or are even okay with it. Trash talk has a long history: https://en.wikipedia.org/wiki/Trash-talk The whole point is for the other side not to like it and get knocked emotionally off-kilter and lose focus, giving you a competitive edge. It's part of the metagame.

I know what trash talk is. The point is that not everyone welcomes that behavior.

Re: Why I don't use my real photo when messaging with customers on my website

#464

Post by oarsinsync »

laci27 wrote: post #348
gambiting wrote: post #194

Earlier quoted context omitted.

Facebook is a fantastic example that lack of anonymity does not solve anything. It takes 5 seconds to find groups where people openly say that all women are bad, immigrants should be shot, black people are responsible for all the crime etc etc......even though all of their friends and family can see those posts. It solves nothing.

China is solving this problem. Every citizen will have it's own score (by 2019 or something) and you get points taken away if any of your online friends or family say bad things about the communist party. It's a solution... but i'm not sure if it's the right one:) here's the article: http://www.wired.co.uk/article/chinese-government-social-cre...

I feel like we've crossed from "Simpsons did it" to "Black Mirror did it", as Black Mirror has an episode (Season 3 Episode 1) which is a similar world that everyone now inhabits.

https://en.wikipedia.org/wiki/Nosedive (warning, contains spoilers)

Re: Why I don't use my real photo when messaging with customers on my website

#465

Post by mikulas_florek »

azernik wrote: post #407
mikulas_florek wrote: post #269

Earlier quoted context omitted.

> it's better to present yourself as an anonymous avatar than a real person. Only if you want to avoid rude/sexist messages. You can get more normal messages with good looking girl, and that's what matters for business.

Do you have a source for that claim?

You are right, I should have written "you probably can" instead of "you can". But my original point is that that

> it's better to present yourself as an anonymous avatar than a real person

is not what's implied from the article. Rather it should be:

"it's better to present yourself as an anonymous avatar than a real person if you want to receive less crap"

Note: there's a user in this discussion saying in their case image of good looking woman worked the best.

Re: Why I don't use my real photo when messaging with customers on my website

#466

Post by ABCLAW »

verroq wrote: post #392
ABCLAW wrote: post #301

Earlier quoted context omitted.

I like how the unstated assumption that unwashed CS nerds are obviously hostile towards women is not further examined. Namely because that unstated premise is almost exactly the conclusion of the argument you're trying to argue against.

The point is that even with this assumption it still fails.

No, the point is that you can't assume "unwashed CS nerds" are troglodytes towards women while simultaneously trying to say tech doesn't have a problem with women.

Your final paragraph is particularly telling. Re-read it and think about the equivalences you're trying to draw.

Edit: >The point is that the distribution of genders are likely overwhelmingly male.

Do you just intentionally ignore the fact that without there being a differential rate of harassment between people on the basis of sex that this doesn't matter in the slightest? Your argument assumes the point you're trying to argue against.

Re: Why I don't use my real photo when messaging with customers on my website

#467

Post by dazc »

dredmorbius wrote: post #56
jenthoven wrote: post #27

Earlier quoted context omitted.

Hey - I totally agree it can be annoying, especially since Drift asks users to enter their email address and people are worried about spam. So it’s a tradeoff between annoyance at the pop up and the support users get when they have problems. Our website is a video editing tool, so we decided that it’s more important to have someone to answer questions than to avoid “peeing off” users. And, regardless of how annoying…

Not sure if you're familiar with it, but Ling's Cars is a high-touch website with live-chat elements that ... whilst in a different area than yours, may prove useful. The rationale is given by Ling herself here: https://www.youtube.com/watch?v=-xZZ1c7diUI I've written my own theory of the site (it is ... something else...) at Ello: https://ello.co/ferdiz/post/p3wjs7hvw0zq-7qdrmyvea (Also submitted to HN a ways back:…

'Ling'sCars.com is optimized for driving away people who don't really, really, REALLY want to buy a car.'

...and also people who want to preserve their eyesight?

I leased a car from Ling's site once. She's actually very business-like in real-life. At the time she was doing deals way better than the competition - still the early days of business leasing back then. Not sure how competitive she is now but the site certainly looks the same?

Re: Why I don't use my real photo when messaging with customers on my website

#468

Post by TheAdamAndChe »

Slansitartop wrote: post #423
laci27 wrote: post #348

Earlier quoted context omitted.

China is solving this problem. Every citizen will have it's own score (by 2019 or something) and you get points taken away if any of your online friends or family say bad things about the communist party. It's a solution... but i'm not sure if it's the right one:) here's the article: http://www.wired.co.uk/article/chinese-government-social-cre...

> China is solving this problem China is run by a authoritarian oligarchy that wants to suppress any challenge to it's power. The planned "social credit" system is part of that suppression. FYI, this oligarchy has a list of "perils" that include: > “Western constitutional democracy”; others included promoting “universal values” of human rights, Western-inspired notions of media independence and civic participation [1…

The fact that China as a whole is an authoritarian oligarchy does not mean that they can't do things better than the US.

Re: Why I don't use my real photo when messaging with customers on my website

#469

Post by efreak »

JabavuAdams wrote: post #289
jenthoven wrote: post #48

Earlier quoted context omitted.

Yes, I noticed that people hated when they thought they were talking to a bot. [This is Julia, the OC.] Sometimes I would respond to a sequence of four or five messages from a user, and they would immediately stop messaging, as if they didn’t realize a human was there. I tried that tactic for a while - a user would message me or Rachel some inappropriate demand and I would respond with “Absolutley not.” Many users wo…

Was thinking about this ... I reflexively hate bots, but it might be a UX thing -- maybe it's the popup. The pop diverts my attention from where I was looking on the site and feels like an intrusion. Same as if someone comes to your desk and grabs your mouse. So .. maybe an improvement would be to have a status-line or ticker-like text field that doesn't pop up or obscure any part of the underlying page design. Also,…

> Was thinking about this ... I reflexively hate bots, but it might be a UX thing -- maybe it's the popup. The pop diverts my attention from where I was looking on the site and feels like an intrusion. Same as if someone comes to your desk and grabs your mouse. So .. maybe an improvement would be to have a status-line or ticker-like text field that doesn't pop up or obscure any part of the underlying page design.

I almost entirely agree with this. Chat pop-ups are _incredibly_ annoying. Many websites have a livechat tab at the bottom, or at the side of the screen that you can click to initiate a chat, and that's fine, but the chat should _never_ be initiated automatically (or appear to be). Once the page loads, any change in the main area of a website should _only_ be initiated by user interaction, such as clicking the 'chat' tab at the bottom. Otherwise, for the interruption it generates in my thought process, you might as well just load another page entirely.

Re: Why I don't use my real photo when messaging with customers on my website

#470

Post by baud147258 »

baud147258 wrote: post #145
gouggoug wrote: post #65

Earlier quoted context omitted.

There was a great blog post[0] recently regarding the recent Aziz Ansari story about sexual harassement. (If you haven't heard of this case, I encourage you to Google it.) It made a really great point that I believe -whichever side (if any) you take in the Ansari story- is very enlightening (at least it was for me), and that potentially applies to your study. I can't possibly explain it as well as the author, so plea…

The Aziz Ansari story is more a bad date than actual harassement.

But I think this story show the power imbalance between men and women that enable the real cases of harassement.
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