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Why I don't use my real photo when messaging with customers on my website

kapwing.com

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Re: Why I don't use my real photo when messaging with customers on my website

#61

Post by T2_t2 »

laci27 wrote: post #20

Wow.. Never done it myself, nor any of my friends, I never realized that this was such a huge problem. I read articles in the past but I always though they were exaggerating. Like I can't believe boys can be so rude online. Thanks for making time and writing the article and including the comments.

Don't over extrapolate this one instance to a rule. I think what was interesting was the testing. An audience that is mostly, say, pensioners, will likely have a very different result than a site that has as its first claim:

"Meme Maker The most popular video meme maker on the Internet. Also works for images!"

I really found the testing and the changes enlightening, and that is what strikes me as really interesting here.

Re: Why I don't use my real photo when messaging with customers on my website

#62

Post by mattbee »

b6 wrote: post #30
mirimir wrote: post #11

Earlier quoted context omitted.

Its more than sexism. It's misogyny. Or sarcastic emulation of misogyny, for trolling. Which has the same impact on targets. However, it's hard to know how prevalent these attitudes and behavior are. Because observations aren't independent. One asshole posts on some chan about a fun target, and then his friends compete with each other. And it could even be scripted.

> misogyny I keep seeing this word being used, and I don't think it's apt. I don't think we're seeing "dislike of, contempt for, or ingrained prejudice against women", much less "hatred of women". I think it's much closer to the truth to say that people everywhere are extremely interested in and enamored of women, but that women provide some kind of easy target for expression of bad feelings or trolling. As a former…

> I think it's much closer to the truth to say that people everywhere are extremely interested in and enamored of women, but that women provide some kind of easy target for expression of bad feelings or trolling.

You're not even convincing yourself here, dude. If you feel that women just are an outlet for your bad feelings, and you somehow can't keep a lid on that - you're a misogynist, whatever the shade.

Re: Why I don't use my real photo when messaging with customers on my website

#63

Post by johnsea »

TBH if such an annoying chat robot pops up, my answer could also be a very unfriendly 'go away'.

Regarding photo difference this has likely to do with part of the audience which use such a mem maker kapwing site: idiots. An ip lookup who they are and/or coming from would have been interesting.

Re: Why I don't use my real photo when messaging with customers on my website

#64

Post by vgf »

jenthoven wrote: post #27
dazc wrote: post #14

These chat messenger pop-ups can be quite annoying, the example on the site mentioned is typically 'in your face'. What's particularly frustrating with this one is that there is already a prominent speech bubble icon in the corner of the screen that suggests they have a chat feature - if I want it. It doesn't need to crack open after a second and slap me. I am not defending the obvious misogyny here but I think an ex…

Hey - I totally agree it can be annoying, especially since Drift asks users to enter their email address and people are worried about spam. So it’s a tradeoff between annoyance at the pop up and the support users get when they have problems. Our website is a video editing tool, so we decided that it’s more important to have someone to answer questions than to avoid “peeing off” users. And, regardless of how annoying…

> especially since Drift asks users to enter their email address and people are worried about spam.

Huh, okay. (Why bring up some other site?)

> Our website is a video editing tool, so we decided ..

I don't quite follow - how does that fact justify using this particular dark UI pattern?

Re: Why I don't use my real photo when messaging with customers on my website

#65

Post by gouggoug »

tziki wrote: post #41

Since the post is framed as a gender issue, let me offer another view that I think is evidently good to remember in the conversation: according to studies, men are more likely to experience online harrasment [1]. [1] http://www.pewinternet.org/2017/07/11/online-harassment-2017...

There was a great blog post[0] recently regarding the recent Aziz Ansari story about sexual harassement. (If you haven't heard of this case, I encourage you to Google it.)

It made a really great point that I believe -whichever side (if any) you take in the Ansari story- is very enlightening (at least it was for me), and that potentially applies to your study.

I can't possibly explain it as well as the author, so please go read the article, but, in essence, the author explains that women have been conditioned from the beginning of time to endure pain and as such don't report it as much.

The study you linked to, is based on reports of men and women, and indeed, according to this study, men are more likely to experience online harassement.

But now, is it because men report it more because they are more sensitive than women to online harassement, or are they really more likely to be harassed online?

When I ask myself, "have I ever been harassed online?", I can definitely say "absolutely never".

This is of course only my personal experience, but I'm eager to believe the exact opposite the study you linked to concludes: women are definitely more likely to experience online harassement, and OP's article is one demonstration of it.

[0] http://theweek.com/articles/749978/female-price-male-pleasur...

Re: Why I don't use my real photo when messaging with customers on my website

#66

Post by [deleted] »

javadocmd wrote: post #13

I think anyone remotely familiar with the internet won't be surprised by these outcomes. Of course the occasional reality check is always good. I wonder to what extent plucky startups expect abuse when they put pop-up chat dialogs in their products. I imagine it's inescapable that some percentage of your user base is going to see it as an invitation to respond poorly. Something door-to-door salespeople and telemarket…

[deleted]

Re: Why I don't use my real photo when messaging with customers on my website

#67

Post by DrScump »

Is a grand total of 6 trolling messages in a week statistically significant in the first place?

The number I'm missing is how many legitimate prospect interactions resulted from each avatar. It wouldn't surprise me if the rude/harassing messages came from utter trolls who were not useful user prospects in the first place. If so, it could be worth keeping Rachel around just as a high-level troll trap to weed out the time wasters.

Re: Why I don't use my real photo when messaging with customers on my website

#68

Post by jamra »

throwaway613834 wrote: post #24

Honest question: What's the logic behind being so utterly rude from the first moment to someone you find attractive? Is it supposed to attract them back somehow?

I don't have an answer based on any kind of scientific information, but I have a theory about this. I think that young boys who are learning how to behave towards women test their boundaries. Since they are anonymous, they go way too far into aggression. So I think the combination of being at the bottom of the food chain in terms of being a mate combines with their anonymity and their lack of actual social skills in behaving towards women.

Re: Why I don't use my real photo when messaging with customers on my website

#69

Post by InclinedPlane »

throwaway613834 wrote: post #24

Honest question: What's the logic behind being so utterly rude from the first moment to someone you find attractive? Is it supposed to attract them back somehow?

Objectification. Performative masculinity.

Re: Why I don't use my real photo when messaging with customers on my website

#70

Post by jenthoven »

adventured wrote: post #52
tomlock wrote: post #23

Earlier quoted context omitted.

But also, the percentage of the userbase responding poorly also responded almost an order of magnitude more when the person on the other end was a woman.

> the percentage of the userbase That's not what their data is showing. That would be a valuable break-out to see. What their data is showing is number of messages. If you look at the chats, it appears they're counting multiple abusive messages (one minute to the next and many within the same minute stamp) from single actors. If one jerk sends eight abusive messages in one minute, they're counting all of those in the…

No - I counted each thread separately. A "burst of messages" counts as 1
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