A common theme I see with these articles is how "grueling" the work is. People need some perspective on what grueling work is. I worked at a UPS hub during college, where I'd load, unload, and sort the contents of trailers. What they do seems pretty easy compared to what I did at UPS. Picking and packing orders is a lot less grueling than unloading trailers full of 60 pound paper boxes, or loading hundreds of package…
If that's all you have to defend it with, then you have nothing to defend. People expect better of Amazon, as they should. The company turned the owner into the richest man on the planet; there is zero excuse for short changing the workers.