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My real name is Clinton, so they sorta got it.... Still trying to figure out if its an OCR process, or some human did it. Thought for a while I might have an enemy working there ;) And its really rather hilarious. All of this ID verification stuff is needed for DHS regulations to prevent money laundering and terrorism.
a) probably a human b) probably someone that hates HRC.
Is there a reason your account was locked? Something personally incriminating? For instance sending funds directly to a darknet market, or online casino. If not, perhaps hire a lawyer.
It was locked for a quasi-legitimate reason, but one that should be easily resolvable. I accidentally opened the app while on vacation in Iran and got an automated message from Coinbase about Iranian nationals not being allowed to use their service, etc. Fair enough. The email simply asked me to prove that I was a US resident by sending in my driver's license and proof of residence (like a utility bill). Which I prom…
Minor fucking missing detail...
It was over 1 year and I would have bought bitcoins from them if they didn't make this too much of a pain in the ass. Finally, I bought bitcoins from my friends. Lately, I need to sell them and say fuck it, I will create a new account. It worked!
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Social media shaming, unfortunately, seems to be the fast lane to escalated customer support. Good to know for other Coinbase customers.
Social media shaming as a service seems like it could be a big and profitable business to be very honest.
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Coinbase is a YC company and HN is a YC site, so it really isn't surprising.
Ah, makes sense. But damn, one would think that there's a ticket-age view somewhere in the triage process. I wonder whether five months isn't that unusual.
Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
Sorry you had to go through this. It's pathetic that nowadays the only way to get the attention of a company is to shame them in a public forum. While I'm not a big social media fan myself, I'm glad it's there when we need it to call out people and companies like this. This is the only reason that "Kyle" reached out to you, not because they care about you as a customer. It's a shame really.
The vast majority of companies are run reasonably well. Coinbase is an outlier, a total shitshow.
They’re going to get destroyed by Robinhood and similar because they’re a terrible company that was printing money despite themselves, so there was nothing forcing them to admit how utterly terrible they are.
Serious question for YC insiders: has YC leadership made any effort to advise Brian on this, and how poorly this negligence reflects on YC as a whole, or does no one care because they're getting such a high return on their investment?