101–110 of 191 posts
Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
Earlier quoted context omitted.
I mean, I kind of agree with you, but honestly, would you really want to be the crazy guy yelling in a lobby? Or the employee getting yelled at for something you didn't do? I'm not a confrontational or angry person and would far prefer someone who reads this and works for Coinbase to just reach out to me and make it right. Then again, if another month goes by with no action, I really might end up being the guy marchi…
Take a lawyer with you. Mutter "intentional infliction of emotional distress" and a few other phrases s/he may give you. To me, it sounds like you're treating Coinbase as a friend who's hit a tough patch, rather than as a business. Requiring them to perform as a business does not make you "the crazy guy yelling in a lobby". It makes you a customer.
Precisely. The inculcation of the former attitude among the masses has been a huge victory for this wave of monopolistic industries. Companies like Google have effectively trained humans to act like software bugs.
It's been over a month for me. My case hasn't been touched, except for one automated "read the FAQ" update. Lost my ETH transaction. Thousands are having the same issue (lack of support), based on Twitter alone. Tweeting at the CEO is useless, unless you're someone famous. The really sad part - with the amount of money they are making ($1B/yr), they should be able to handle support. It's only several categories (acco…
get a linkedin premium for trial and inmail one of the top level executives.
Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
Social media shaming, unfortunately, seems to be the fast lane to escalated customer support. Good to know for other Coinbase customers.
Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
It's pathetic that nowadays the only way to get the attention of a company is to shame them in a public forum. While I'm not a big social media fan myself, I'm glad it's there when we need it to call out people and companies like this.
This is the only reason that "Kyle" reached out to you, not because they care about you as a customer. It's a shame really.
Earlier quoted context omitted.
Wow. After five months of brush-off, two hours on HN resolved the issue. That's insane. I guess that Coinbase folk must read HN.
Coinbase is a YC company and HN is a YC site, so it really isn't surprising.
Earlier quoted context omitted.
Social media shaming, unfortunately, seems to be the fast lane to escalated customer support. Good to know for other Coinbase customers.
Social media shaming as a service seems like it could be a big and profitable business to be very honest.
I always thought it was weird that when you sign up for coinbase they make it clear they will take a % of your transactions... like a bank! So where is the magic?
It's a convenient place for a lot of people who don't want to sign up for more "complicated" exchanges or are less familiar with the whole crypto currency ecosystem to buy into the hype. Also you can transfer your balance to GDAX for free (it's part of Coinbase and trade there with lower fees)
https://www.bitsonline.com/square-expands-bitcoin-pic-guide/
It's been over a month for me. My case hasn't been touched, except for one automated "read the FAQ" update. Lost my ETH transaction. Thousands are having the same issue (lack of support), based on Twitter alone. Tweeting at the CEO is useless, unless you're someone famous. The really sad part - with the amount of money they are making ($1B/yr), they should be able to handle support. It's only several categories (acco…