71–80 of 191 posts
Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
They seem like a chronic bad actor. I believe small claims court, BBB, CFPB are all valid recourses. Better still - if you can make this a class action by eliciting similar victims to come forward, you may actually get them to change their ways. Right now it seems like they can simply fuck with you without consequence. And then there's the irony of coinbase being a middlemen in a market that aimed to remove the middl…
[0] PayPal also seems to freeze (for long periods) and in some cases confiscate customer's funds for no reason. I'm purposely using the word fraud because that's not the reasonable expectation of those originally transmitting or depositing funds with the service.
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I actually founded a company that does ML-based customer service alongside humans. https://www.abotlabs.com If anybody at Coinbase wants to reach out, I can probably automate 20-50% of your queries with integrations into your backend systems. Email is in my profile.
Awesome, I'd love it if you could help Coinbase resolve poor OPs problem swiftly and economically with the warm friendly response of a robotic rejection.
Also, don't underestimate an importance of a ticket update (any update). If you observe a few open cases on Reddit or Twitter, you will see that the worst thing you can do is say nothing - no ETA, not even an acknowledgement... it's the complete silence that makes people freak out and open multiple cases, spam multiple channels, only aggravating the problem.
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Woah. Venmo parses and makes decisions on the description field before performing the transaction? That's wild. I would have thought that to just be a convenience field for the customers. So Venmo decides what you can spend money on and what you can't? Yikes, I'm happy to not use it regularly.
I Tried to Venmo $12.66 for 'ISIS' and the Government Was Pissed. https://www.vice.com/en_us/article/5gqyzd/i-tried-to-venmo-1... As the subtitle points out, neither Venmo or the Treasury Department shares the author’s sense of humour.
It's been over a month for me. My case hasn't been touched, except for one automated "read the FAQ" update. Lost my ETH transaction. Thousands are having the same issue (lack of support), based on Twitter alone. Tweeting at the CEO is useless, unless you're someone famous. The really sad part - with the amount of money they are making ($1B/yr), they should be able to handle support. It's only several categories (acco…
get a linkedin premium for trial and inmail one of the top level executives.
I ended up speaking with one of their board members.
Boy you'll find my story hilarious... I uploaded a photo of my driver's license for identity verification, and they either use humans or ML to read my name. Suffice it to say, they got the wrong name on my account and I've been unable to change it for months! Check out this email I got from them! https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly...
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Every payment service provider is required to filter transactions if they offer payment services to consumers. (Part of AML, anti-money-laundering legislation) In essence, there's a set of things that money can't be spent on, and it's their responsibility to take measures ensuring that their customers don't spend (in significant amounts) money on that, and show that these measures are reasonably effective (i.e. that…
> If you want to use services that ignore what you can spend money on and what you can't, you literally have to use illegal services Cash between friends is not illegal. Venmo, for lots of people including me, just replaces cash for paying your friends back. That's even their #1 example they have on their website for why you might use Venmo. There is no agency or anyone in charge of asking what I'm spending the money…
Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
Earlier quoted context omitted.
Every payment service provider is required to filter transactions if they offer payment services to consumers. (Part of AML, anti-money-laundering legislation) In essence, there's a set of things that money can't be spent on, and it's their responsibility to take measures ensuring that their customers don't spend (in significant amounts) money on that, and show that these measures are reasonably effective (i.e. that…
> If you want to use services that ignore what you can spend money on and what you can't, you literally have to use illegal services Cash between friends is not illegal. Venmo, for lots of people including me, just replaces cash for paying your friends back. That's even their #1 example they have on their website for why you might use Venmo. There is no agency or anyone in charge of asking what I'm spending the money…
Also, don't forget that above certain amounts cash between friends also needs to obey a bunch of reporting rules and can not be entirely private. Simply taking a briefcase of cash from your buddy and leaving it at that is illegal.
Boy you'll find my story hilarious... I uploaded a photo of my driver's license for identity verification, and they either use humans or ML to read my name. Suffice it to say, they got the wrong name on my account and I've been unable to change it for months! Check out this email I got from them! https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly...
Lol...they parsed your first name as "Cunt"? That's worth teasing here...you'll get more interest in clicking through to your blog post.
Still trying to figure out if its an OCR process, or some human did it. Thought for a while I might have an enemy working there ;)
And its really rather hilarious. All of this ID verification stuff is needed for DHS regulations to prevent money laundering and terrorism.