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Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

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Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

#41

Post by benbreen »

aphextron wrote: post #34
benbreen wrote: post #19

Earlier quoted context omitted.

I thought about this but decided it could be construed as creepy, or even harassment. I have to imagine that there are some crazy people out there who are mad at Coinbase and it could be taken the wrong way. I have tried to be as polite and understanding as possible and not get mad throughout this whole process - even when the customer service rep I waited two hours to talk to told me that the mere act of replying to…

You're being taken for a ride. This company's entire business model is predicated upon holding your money as long as physically possible. They have zero incentive to help you, and there is pretty much zero legal recourse beyond small claims court. I would be standing in their stupid shiny SOMA lobby harassing every single employee I could find until someone got off their ass and made the two keystrokes it takes to fi…

I mean, I kind of agree with you, but honestly, would you really want to be the crazy guy yelling in a lobby? Or the employee getting yelled at for something you didn't do? I'm not a confrontational or angry person and would far prefer someone who reads this and works for Coinbase to just reach out to me and make it right.

Then again, if another month goes by with no action, I really might end up being the guy marching around with a sign in lobby, who knows...

Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

#42

Post by NicoJuicy »

hellcow wrote: post #13
mv4 wrote: post #6

It's been over a month for me. My case hasn't been touched, except for one automated "read the FAQ" update. Lost my ETH transaction. Thousands are having the same issue (lack of support), based on Twitter alone. Tweeting at the CEO is useless, unless you're someone famous. The really sad part - with the amount of money they are making ($1B/yr), they should be able to handle support. It's only several categories (acco…

I actually founded a company that does ML-based customer service alongside humans. https://www.abotlabs.com If anybody at Coinbase wants to reach out, I can probably automate 20-50% of your queries with integrations into your backend systems. Email is in my profile.

With what did you integrate yet? I'm looking for a solution like ecommerce in different languages

Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

#43

Post by nsp »

colinbartlett wrote: post #22
cryptoz wrote: post #20

Earlier quoted context omitted.

Woah. Venmo parses and makes decisions on the description field before performing the transaction? That's wild. I would have thought that to just be a convenience field for the customers. So Venmo decides what you can spend money on and what you can't? Yikes, I'm happy to not use it regularly.

Which is crazy because I've only used it once or twice but each time I've noticed many people use tongue in cheek descriptions like "for drugs" or "strippers" when they are just splitting a bar tab.

You will get called for this - I had a friends whose summer job at venmo was to call people and ask them to change the description from ‘sex’ or ‘drugs’ to something more innocuous - or to please stop buying drugs through Venmo.

Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

#45

Post by ratsimihah »

subcosmos wrote: post #29

Boy you'll find my story hilarious... I uploaded a photo of my driver's license for identity verification, and they either use humans or ML to read my name. Suffice it to say, they got the wrong name on my account and I've been unable to change it for months! Check out this email I got from them! https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly...

Hi Cunt!

Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

#47

Post by subcosmos »

ratsimihah wrote: post #45
subcosmos wrote: post #29

Boy you'll find my story hilarious... I uploaded a photo of my driver's license for identity verification, and they either use humans or ML to read my name. Suffice it to say, they got the wrong name on my account and I've been unable to change it for months! Check out this email I got from them! https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly...

Hi Cunt!

Why hello!

Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

#48

Post by hellcow »

NicoJuicy wrote: post #42
hellcow wrote: post #13

Earlier quoted context omitted.

I actually founded a company that does ML-based customer service alongside humans. https://www.abotlabs.com If anybody at Coinbase wants to reach out, I can probably automate 20-50% of your queries with integrations into your backend systems. Email is in my profile.

With what did you integrate yet? I'm looking for a solution like ecommerce in different languages

We integrate into most of the major eCommerce platforms and automate common tasks out-of-the-box: returns, exchanges, order tracking, etc. We support multiple languages.

Shoot me an email and I'll see if we can help.

Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

#50

Post by aurelius12 »

mv4 wrote: post #6

It's been over a month for me. My case hasn't been touched, except for one automated "read the FAQ" update. Lost my ETH transaction. Thousands are having the same issue (lack of support), based on Twitter alone. Tweeting at the CEO is useless, unless you're someone famous. The really sad part - with the amount of money they are making ($1B/yr), they should be able to handle support. It's only several categories (acco…

They're in the process of ramping up pretty seriously I think. http://fortune.com/2018/01/22/coinbase-tina-bhatnager-twitte...
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