31–40 of 191 posts
At one point in the next few hours coinbase employees will enter this discussion. They will probably elevate your issue and make sure you are responded to within hours. This is of course just a measure they take to keep the crowd silent. And it will not help other people with the same/other problems. Please report them to BBB and other authorities within your reach. Companies should receive no love for this kind of b…
Boy you'll find my story hilarious... I uploaded a photo of my driver's license for identity verification, and they either use humans or ML to read my name. Suffice it to say, they got the wrong name on my account and I've been unable to change it for months! Check out this email I got from them! https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly...
At one point in the next few hours coinbase employees will enter this discussion. They will probably elevate your issue and make sure you are responded to within hours. This is of course just a measure they take to keep the crowd silent. And it will not help other people with the same/other problems. Please report them to BBB and other authorities within your reach. Companies should receive no love for this kind of b…
I do hope that someone who works for Coinbase sees this, and I'll be sure to update when/if they resolve it. I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem to, but I am kind of shocked that I have spent ~6 hours on their customer service line, sent ~10 emails and tweets, and ~10 messages on their online help desk (and now this thread) and I still am just sitting here with an "escalated case" from last year with no updates.
Since they are ignoring your online requests, have you considered simply visiting them in person? I understand that's not an option for many people but your profile indicates you're geographically close. Bring a lawyer for good measure.
I thought about this but decided it could be construed as creepy, or even harassment. I have to imagine that there are some crazy people out there who are mad at Coinbase and it could be taken the wrong way. I have tried to be as polite and understanding as possible and not get mad throughout this whole process - even when the customer service rep I waited two hours to talk to told me that the mere act of replying to…
Boy you'll find my story hilarious... I uploaded a photo of my driver's license for identity verification, and they either use humans or ML to read my name. Suffice it to say, they got the wrong name on my account and I've been unable to change it for months! Check out this email I got from them! https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly...
Earlier quoted context omitted.
I actually founded a company that does ML-based customer service alongside humans. https://www.abotlabs.com If anybody at Coinbase wants to reach out, I can probably automate 20-50% of your queries with integrations into your backend systems. Email is in my profile.
Awesome, I'd love it if you could help Coinbase resolve poor OPs problem swiftly and economically with the warm friendly response of a robotic rejection.
https://medium.com/@mseiler1/coinbase-support-is-non-existen...
I'd say hang in there. With the recent bubble their statement make sense, so try to be patient.
At one point in the next few hours coinbase employees will enter this discussion. They will probably elevate your issue and make sure you are responded to within hours. This is of course just a measure they take to keep the crowd silent. And it will not help other people with the same/other problems. Please report them to BBB and other authorities within your reach. Companies should receive no love for this kind of b…
The BBB is not part of the "authorities":
https://en.wikipedia.org/wiki/Better_Business_Bureau#Critici...
http://money.cnn.com/2015/09/30/news/better-business-bureau-...
http://business.time.com/2013/03/19/why-the-better-business-...
https://www.ncconsumer.org/news-articles-eg/the-better-busin...