So it took 38 minutes to send out a new message informing this was a false alert. How is that possible if this was simply a human error during a "shift change"? You'd think the people who "pressed the wrong button" would be able to press the same button again?
Absolutely not. Once you say “fire” you need official confirmation to say “no fire”.
That means certification from the military. The official needed being in a meeting or tending to something of greater importance could easily introduce delays.
In any case, I presume the system’s designers didn’t build in an “oops, fat finger” notification. Getting that ready could have easily taken 30 minutes. This happened on a week-end. The coders could have very well been at home.