A Message to Our Customers about iPhone Batteries and Performance

Post by mikeash » Thu, Dec 28, 2017, 11:53 PM UTC

PhasmaFelis wrote: post #338

mikeash wrote: post #219

Earlier quoted context omitted.

It’s not about battery life. It’s about not pulling so much current that it suddenly shuts down the entire device. Why do so many people think this is just about making a charge last longer?

The hardware/software behavior could be 100% justified and it still wouldn't excuse the fact that they've hidden it all this time, driving millions of people to buy new phones when they really just needed a new battery.

Post by throwanem » Thu, Dec 28, 2017, 11:54 PM UTC

megaman22 wrote: post #264

austenallred wrote: post #242

Earlier quoted context omitted.

Do you ever wonder if there's a reason why that's the case?

I'm sure it's cheaper to solder it in, and you don't have to make the components sturdy enough to stand up to repeated assembly and dissassembly. I still hate it. It was nice to be able to have a stack of charged batteries and not worry about being away from an outlet for three or four days. Especially with a phone that had its USB port melted by a shoddy cable.

Post by mikeash » Thu, Dec 28, 2017, 11:55 PM UTC

oneeyedpigeon wrote: post #369

mikeash wrote: post #221

Earlier quoted context omitted.

“How often do you want your phone to suddenly shut off without warning?” [Never] [Sometimes] [Often]

Do we actually know the numbers (e.g. battery life and expected number of shutdowns) required to make any of these points more than moot? Because there are definitely values that would win hands-down for either side.

Post by braderhart » Thu, Dec 28, 2017, 11:55 PM UTC

Woofles wrote: post #247

sjrd wrote: post #197

Earlier quoted context omitted.

Ah, so you prefer your phone just shutting down unexpectedly when you open your picture-taking app, update the public transportation app to buy a ticket because they updated the server, or exit the metro into the freezing cold of winter? Right. Not an Apple customer (never was, probably never will), I use a Samsung Android, and I wish my phone were doing that performance limitation thing, because I do feel the issues…

Anecdotal evidence, but my 6s (which I had the battery replaced a year ago under the iPhone 6s battery replacement program) was shutting down just last week when I would walk outside, even if it was at or above 50%. I'm really interested as to where this issue came from, because before I had the unexpected shutdowns with my 6s that Apple came out and admitted was the battery's fault, I had never had this problem with…

Post by et-al » Thu, Dec 28, 2017, 11:58 PM UTC

akulbe wrote: post #357

I think part of what's missed here is the fact that Apple's products aren't just the physical things we hold in our hand. A lot of folks would buy  stuff because they TRUST Apple to provide a stable and reliable product. It seems like with each release, quality and stability decrease, and customers' trust is further eroded. I wonder if Apple management even considers issues from that perspective?