Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

A Message to Our Customers about iPhone Batteries and Performance

apple.com

Post reply on HN
Print view View original

351–360 of 878 posts

Re: A Message to Our Customers about iPhone Batteries and Performance

#351

Post by PhasmaFelis »

jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

> So I take the drop to $29 as a tangible apology, which I appreciate.

The physical battery costs Apple about $5 to make (https://technology.ihs.com/api/binary/595761), and probably no more than $5-$10 to ship and install. They're profiting off of their own screw-up and spinning it as a kindness.

Re: A Message to Our Customers about iPhone Batteries and Performance

#352

Post by tigershark »

jsnk wrote: post #96
leadingthenet wrote: post #11

Reducing the battery replacement by $50 is a great move. While I think this is a completely manufactured scandal, this will definitely take away the last argument people have against them. I'm sure some people will still hate them for something, though.

How is this a "completely manufactured scandal"? Tens of millions of old iPhone users were left in the dark why all of a sudden the phone was slowing down to the point where it was becoming unusable. Millions of people probably spent hundreds of dollars otherwise they wouldn't need to spend if they know this was something they can fix with a new battery. I personally have been using iPhone 6 for 3 years until this CP…

Sadly you should wait at least 6 months before declaring unconditional love to an android phone as I learnt by myself..

Re: A Message to Our Customers about iPhone Batteries and Performance

#353

Post by rflrob »

spondyl wrote: post #239
samb1729 wrote: post #210

Earlier quoted context omitted.

I think you mean ludicrous instead of lubricious, just fyi.

Apparently it's a real word! Here's the excerpt from dictionary.com ------ lubricious [loo-brish-uh s] adjective arousing or expressive of sexual desire; lustful; lecherous ------ It kinda defeats the purpose of using the word if no one else understands what it means :)

It's also an alternate spelling for libricous, which dictionary.com defines as: adjective 1. (of a surface, coating, etc.) having an oily smoothness; slippery. 2. unstable; shifty; fleeting.

So "shifty" could be what they were going for, but my sense of the other two words in definition 2 suggests that it's not quite accurate to use that sense of shifty.

Re: A Message to Our Customers about iPhone Batteries and Performance

#354

Post by PhasmaFelis »

wodenokoto wrote: post #196
jhack wrote: post #172

Earlier quoted context omitted.

> It took too much trouble and too long for it to happen, but Apple is stepping up and doing the right thing. The right thing would have been for Apple to either stop this behaviour or give users the option (retain performance or retain battery life). They're doing neither.

So the right thing is to have phones crash as the battery age? This is not a question about battery life in terms of how many hours the phone can run. This is a question about the phones ability to draw high amounts of power for short intervals.

The right thing is to be honest with users about the state of their equipment. Many, many people shelled out to replace their "dying" phone when all they really needed was a new battery. I don't believe that Apple didn't intend that.

Re: A Message to Our Customers about iPhone Batteries and Performance

#356

Post by danieltillett »

kayhi wrote: post #134

How long has this been happening? I upgraded from iPhone 4 to the 6S due to the declining performance.

I have a 4S from 2010 running on the original battery and it is fine. Of course I have not upgraded the os past 7.

I love the size of the 4S. Please, please, please someone make a phone as small as the 4S. Phones and pants pockets love each other :)

Re: A Message to Our Customers about iPhone Batteries and Performance

#357

Post by akulbe »

I think part of what's missed here is the fact that Apple's products aren't just the physical things we hold in our hand.

A lot of folks would buy  stuff because they TRUST Apple to provide a stable and reliable product.

It seems like with each release, quality and stability decrease, and customers' trust is further eroded.

I wonder if Apple management even considers issues from that perspective?

Re: A Message to Our Customers about iPhone Batteries and Performance

#358

Post by tlholaday »

misio wrote: post #346

>A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some situations. In my years of experience owning smartphones, since the original iPhone, and including a Samsung S4 (decommissioned last month - purchased in 2014). I have never experienced sudden shut off from an aging battery. H…

You have been lucky.

Re: A Message to Our Customers about iPhone Batteries and Performance

#359

Post by arstin »

chrisballinger wrote: post #236
djsumdog wrote: post #195

Earlier quoted context omitted.

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

The iPhone 6 was released September 9, 2014, which is about 3.3 years ago.

Exactly, only 3.3 years ago. :)

I still use a beat-up 6 with a wonderful patina and have no interest in upgrading. For me the 6 seemed to be the point where everything was "good enough". Until there's a big advance in what phones are and can do (a bit more than the iPhone X ha), I'd rather just repair what's there.

Re: A Message to Our Customers about iPhone Batteries and Performance

#360

Post by bb88 »

kleptco wrote: post #297
wodenokoto wrote: post #196

Earlier quoted context omitted.

So the right thing is to have phones crash as the battery age? This is not a question about battery life in terms of how many hours the phone can run. This is a question about the phones ability to draw high amounts of power for short intervals.

The right thing is that people who replaced their deliberately slowed down iPhones with new iPhones because of their ignorance about what Apple had done, should have an appropriate remedy not contained in this "we're sorry if you didn't understand that we care a lot about you" press release. It doesn't matter anyway, even though millions of similar batteries in Android phones apparently didn't require a similar secre…

nitpick: "ignorance" puts the blame on the consumer -- in this case it's not their fault.

> should have an appropriate remedy

I think a lawsuit is appropriate.

Post reply on HN