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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#221

Earlier quoted context omitted.

So you think a Popup "Hey you're battery is going bad. Do you want to [keep the performance] or [save the battery life]?" Would be too much??

Or maybe "How long do you want your battery to last?" Choose 6 hours, or 8, or 12.

“How often do you want your phone to suddenly shut off without warning?” [Never] [Sometimes] [Often]

Re: A Message to Our Customers about iPhone Batteries and Performance

#222
post #184

Earlier quoted context omitted.

That's a false dichotomy; Apple has many options other than slowing down the phone and having it randomly restart. For example, they could have altered the calibration of the battery indicator so 0% charge corresponds to the charge level where random restarts/throttling starts to occur.

Depending on how bad the battery is that me end up giving someone 30 to 60 minutes of battery life. That seems almost useless. Certainly worse than having a slower phone that has hours of battery life.

But it could prompt them to see an Apple Care Rep and get a new battery, which would fix the ultimate issue according to them.

Re: A Message to Our Customers about iPhone Batteries and Performance

#223
It's very interesting to see the cognitive dissonance of all these posts complaining about how Apple has lost their trust etc. yet still wanting to cling onto the brand. There wouldn't be this pseudo-Stockholm syndrome if people just became more rational and voted with their wallet. Go buy a phone that you mostly own instead of buying the right to use and iPhone from Apple.

Re: A Message to Our Customers about iPhone Batteries and Performance

#224
post #67

The elephant in the room is, of course, Apple's obsession with thinness which makes it near impossible these days to get a usable laptop because PC makers totally copied Apple alas. It also gave us nonreplaceable batteries and any successful lawsuit that comes out of it is totally justified. No one asked for this. Lighter, somewhat, yes but thin to the point where batteries are barely functional? Samsung's colossal N…

> Apple's obsession with thinness

You mean the obsession customers have with buying thin products, which Apple is simply satisfying, and extremely well, judging from sales.

> No one asked for this.

Yes actually, I asked for this, like many other customers who bought much thinner Apple products instead of thicker, bulkier, heavier competing products.

Re: A Message to Our Customers about iPhone Batteries and Performance

#225
post #172
post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

> It took too much trouble and too long for it to happen, but Apple is stepping up and doing the right thing. The right thing would have been for Apple to either stop this behaviour or give users the option (retain performance or retain battery life). They're doing neither.

Correction, it's "retain performance and experience random shutdowns or, reduce performance and avoid random shutdowns". You can't choose performance 100% of the time without compromise on battery power. That goes for literally any device.

After they figured out that it's a current draw issue with old batteries that caused it, they would _never_ give you a checkbox option to allow unexpected shutdowns.

Re: A Message to Our Customers about iPhone Batteries and Performance

#226
post #138

Earlier quoted context omitted.

The outrage doesn't seem overblown to me. For years I knew that my iphones were becoming obsolete not entirely from the passage of time but instead from upgrading the OS. Apple insisted they were not slowing down devices. Now they claim that they started this in iOS 10.2, without notification. My experience has been that upgrading the OS results in degraded performance 100% of the time. Whether intentional or not App…

>>My experience has been that upgrading the OS results in degraded performance 100% of the time. Well yeah, since more features mean slower performance. I saw a noticeable performance decrease when I went from Windows 7 to Windows 8. That doesn't mean Microsoft started throttling the CPU.

Yeah I don’t understand that at all. Old hardware running new software always degrades performance. Always. Name one instance where that didn’t happen? Newer versions of windows. Newer iOS or Android. On old hardware always runs slower. That’s not deliberate it’s the progression of technology. Hardware is static software is not. You can’t upgrade the hardware in embedded spaces for the most part so you have to accept it can’t run the newer software as fast as a new piece of embedded hardware. It has slower IO, memory, CPU etc.

This argument that someone is surprised old hardware is slower with new software is such a disingenuous statement. Either that or you clearly do not understand technology.

Re: A Message to Our Customers about iPhone Batteries and Performance

#227

This whole battery scandal is ridiculous. It's literally the opposite of planned obsolescence, they're prolonging the usable life of these phones by underclocking them enough to stay functional for a full day, when otherwise they'd be shutting off randomly. I wish I could underclock even with a fresh battery in order to have solid 2-day battery life.

> It's literally the opposite of planned obsolescence

Having a too small battery is the exact definition of planned obsolescence!

If they hadn't tried to make the phones as small as possible and used a battery with 20% more capacity the problems would not be as severe.

Re: A Message to Our Customers about iPhone Batteries and Performance

#228
post #133
post #122

Earlier quoted context omitted.

John sort of skated by the point that these phones were designed to have this problem. Spontaneous shutdowns with aging batteries are not a standard feature of all smartphones. Apple made a trade-off in the phone design that caused this hardware problem and then used software to try to workaround it but didn’t tell people that this would slow down their phones. My wife has an iphone 6 with this problem and was consid…

Apple is right that this is a fundamental battery issue. Other phones must have SOME way of dealing with it. Does anyone know how Samsung phones (for example) deal with low battery voltage issues? Do they simply adjust the battery meter so that it reports zero percent by the time you might start having these issues? Does it slow the phone down The way Apple did? Does it issue some sort of warning that your battery is…

Back when I was still an Android user, I had a Nexus 4. After a year of use, it also started shutting down at random points if battery was below 20%. Before that I had HTC Desire (the first one), which did the same, at reaching 10% of battery, after about a year of use.

Re: A Message to Our Customers about iPhone Batteries and Performance

#229
post #126

I think this is a good response, and I think a lot of the outrage over this issue is overblown. At the end of the day there's a fundamental tradeoff that Apple needs to make on behalf of their customers: performance or stability. They chose stability, and I think they have a convincing argument as to why: "It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of ou…

> My old 5S would shut down randomly under 20% without warning. Sometimes it would make it all the way to 1-2%, but most of the time it was between 5-15%. "avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE[...]we recently extended the same support for iPhone 7 and iPhone 7 Plus" They did not apply the change to the 5S.

The change definitely didn’t fully solve the problem in the effected models either. (Can’t comment on if it was partially effective.) Recently had a sudden shutdown from 50%->0% on a 6S.

It’s a decent response by Apple, although would have been better if they didn’t require a scandal to reduce their absurd markup on batteries.

Re: A Message to Our Customers about iPhone Batteries and Performance

#230
post #177

I think this is a good response, and I think a lot of the outrage over this issue is overblown. At the end of the day there's a fundamental tradeoff that Apple needs to make on behalf of their customers: performance or stability. They chose stability, and I think they have a convincing argument as to why: "It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of ou…

It still sounds like a false dilemma to me. I've never had reboots on my Android phones because of battery problems. Maybe Apple just needs to buy better quality batteries? And perhaps higher capacity that are also capable of more charges before they lose too much of their original capacity?

The parent post actually mentions this happening on the 5S, a phone which did not get a software update choosing stability over performance. The 6 can slow down and run with a 20% battery while the 5S runs fast and must shut down due to the voltage drop.
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