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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#61

This whole battery scandal is ridiculous. It's literally the opposite of planned obsolescence, they're prolonging the usable life of these phones by underclocking them enough to stay functional for a full day, when otherwise they'd be shutting off randomly. I wish I could underclock even with a fresh battery in order to have solid 2-day battery life.

No, the consumer doesn't have enough information in this case. They are more than likely going to buy a new phone rather than a new battery.

Re: A Message to Our Customers about iPhone Batteries and Performance

#62
post #26
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

Why is it that low power mode is usable but slowed down mode because of a battery is sometimes almost unusable?

Probably because low power mode is completely different, and probably doesn’t do much to reduce the CPU usage peaks that the old battery protection code protects against.

Re: A Message to Our Customers about iPhone Batteries and Performance

#63
post #16

I still think Apple should sue some publications for defamation for the manifestly bad reporting about this story [1]. Here's John Siracusa about it [2]. [1] https://news.ycombinator.com/item?id=15995018 [2] https://overcast.fm/+CdQP59ws/56:00

This would be a bad PR move. A giant insanely-rich company suing news publications?

Apple has dealt with overblown controversies before (Antennagate, etc.) and the best way to deal with them is to do what they're doing: communicate better, improve their software, make repairs or returns more affordable.

Re: A Message to Our Customers about iPhone Batteries and Performance

#64
My 6S was affected by the faulty batch of batteries, and it was a miserable experience to have my phone shut down unexpectedly at 40% if I was using it outside in ~60F or colder weather.

Apple replaced the battery once they admitted to the faulty batch, and my phone has been great since, but the way they handle battery issues is extremely frustrating. Going to an Apple Store and having them to their standard test, being told everything is fine and there's nothing they can do is not what I expect from them.

Re: A Message to Our Customers about iPhone Batteries and Performance

#66
post #13
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

They said they wouldn't degrade the UX to drive upgrades but said nothing of other reasons to degrade the UX.

What other reasons could they have to degrade the UX that they should have reasonably disputed in this context?

Re: A Message to Our Customers about iPhone Batteries and Performance

#67
The elephant in the room is, of course, Apple's obsession with thinness which makes it near impossible these days to get a usable laptop because PC makers totally copied Apple alas. It also gave us nonreplaceable batteries and any successful lawsuit that comes out of it is totally justified.

No one asked for this. Lighter, somewhat, yes but thin to the point where batteries are barely functional? Samsung's colossal Note failure is just another symptom of this. I had a Panasonic CF-Y5, a 14" 1.5kg laptop ten years ago and somehow it managed to be that light without this thinness craziness.

Re: A Message to Our Customers about iPhone Batteries and Performance

#69
post #16

I still think Apple should sue some publications for defamation for the manifestly bad reporting about this story [1]. Here's John Siracusa about it [2]. [1] https://news.ycombinator.com/item?id=15995018 [2] https://overcast.fm/+CdQP59ws/56:00

This would be a bad PR move. A giant insanely-rich company suing news publications? Apple has dealt with overblown controversies before (Antennagate, etc.) and the best way to deal with them is to do what they're doing: communicate better, improve their software, make repairs or returns more affordable.

don't they already snub publications that they don't like anyway ?

Re: A Message to Our Customers about iPhone Batteries and Performance

#70
post #16

I still think Apple should sue some publications for defamation for the manifestly bad reporting about this story [1]. Here's John Siracusa about it [2]. [1] https://news.ycombinator.com/item?id=15995018 [2] https://overcast.fm/+CdQP59ws/56:00

I had to turn off that episode after Casey opened the segment by condescendingly dismissing any concerns about the behaviour. Quite rude and annoying.

Marco doesn't see the value in tracking podcast listeners, but I'd think he'd benefit to know what causes people to stop when listening to their show.

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