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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#201

Post by TheCapn »

caio1982 wrote: post #51
greggarious wrote: post #21

Earlier quoted context omitted.

Personally I think this is great news. I like my 6s. I like my headphone port. I don't do anything CPU intensive on the phone. As long as security updates continue to be issued, I don't see a need to upgrade. I got lucky and wasn't affected by the battery shutdown issue even though my serial # was eligible for a free battery replacement, so I was able to put off the free battery replacement for a couple years and get…

I understand the promotional cost of swapping it is valid until December 2018 as per the article (though I am not a native speaker of english so perhaps I got it wrong).

You are correct in how you understood the article. But I get the impression from the parent poster that he will use a "DIY" solution which costs $25 to get the same result.

Re: A Message to Our Customers about iPhone Batteries and Performance

#202

Post by austenallred »

PacketPaul wrote: post #193
askafriend wrote: post #182

Earlier quoted context omitted.

I disagree. I think they're doing the right thing here. Most users shouldn't need to manage their battery performance actively at all. What's next? Users should manage their own RAM usage? Absolutely not. They're giving away batteries for free, and giving users more visibility into the health of their battery in an upcoming update. That's the right thing.

The batteries are not free. How about a user replaceable battery design?

The trade-offs that come with that would completely destroy everything that makes iPhones great.

Re: A Message to Our Customers about iPhone Batteries and Performance

#203

Post by reaperducer »

ClassyJacket wrote: post #59
satysin wrote: post #41

To be fair that is a pretty decent response. The reality is batteries do degrade over time and they have to manage that. They should have been transparent about what they were doing and I'm not sure giving the user control over it is all that sensible. Are there any battery experts who can chime in with their opinion on this?

I'm not a battery expert, but it needs to be pointed out that other smartphone manufacturers do not have this problem. It was Apple specific - it's not as if every device with a lithium battery shuts off at 40%. So it still feels like they're doing it to mitigate a fault with the device, and should've been more transparent about that in the first place.

> it's not as if every device with a lithium battery shuts off at 40%

Nexus 6P.

Re: A Message to Our Customers about iPhone Batteries and Performance

#204

Post by sand500 »

chx wrote: post #67

The elephant in the room is, of course, Apple's obsession with thinness which makes it near impossible these days to get a usable laptop because PC makers totally copied Apple alas. It also gave us nonreplaceable batteries and any successful lawsuit that comes out of it is totally justified. No one asked for this. Lighter, somewhat, yes but thin to the point where batteries are barely functional? Samsung's colossal N…

>makes it near impossible these days to get a usable laptop because PC makers totally copied Apple alas.

I'd say that is only the Ultrabook market which goes for super thin. There are plenty of other laptops out there that are thick enough to even have a CD drive. On top of that there are the gaming laptops which are even thicker.

Re: A Message to Our Customers about iPhone Batteries and Performance

#205

Post by mewse »

jwineinger wrote: post #110
bluedino wrote: post #27

Earlier quoted context omitted.

Same here. I already had my battery replaced under that replacement plan, and for $25 why not get it replaced at some point this coming year and hopefully get another year out it.

> for anyone with an iPhone 6 or later whose battery needs to be replaced I'm guessing they'll have some criteria on that

Apple has criteria for whether or not they'll replace your phone's battery at all. I assume that eligibility for the lower battery replacement price will be identical to the eligibility test they're already doing for the battery replacement service.

When you take your phone in, they'll do a test on the battery's current capacity and status, using a custom app. If the battery has reported errors, or if the reported capacity is low enough (below 80% capacity remaining, as I recall), then they'll agree to replace the battery. Takes a couple minutes to run the test, and then about an hour to swap the battery.

(Caveat: I was last through this process on my old iPhone 5, about six months ago. I assume that the procedure and policies are basically the same for newer iPhones, and haven't changed substantively since then. My battery's remaining capacity was below 40%, and was reporting errors, when I had it replaced.)

Re: A Message to Our Customers about iPhone Batteries and Performance

#206

Post by lytedev »

djsumdog wrote: post #195
jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

Hahaha "lubricous" - what a fantastic typo!

Re: A Message to Our Customers about iPhone Batteries and Performance

#207

Post by [deleted] »

michaelt wrote: post #114
l4yao wrote: post #5

Earlier quoted context omitted.

It's choosing the lesser of two evils. The two options are to have the phone run slower, or have the phone shut down unexpectedly with shorter battery life. Personally, I agree with Apple's call on this one.

That's a false dichotomy; Apple has many options other than slowing down the phone and having it randomly restart. For example, they could have altered the calibration of the battery indicator so 0% charge corresponds to the charge level where random restarts/throttling starts to occur.

[deleted]

Re: A Message to Our Customers about iPhone Batteries and Performance

#208

Post by MBCook »

singhrac wrote: post #198
MBCook wrote: post #167

Earlier quoted context omitted.

Under the old software, where the phone would randomly turn off on you, what do you think they would’ve done? Probably the same thing. Buy a new phone.

I think the argument is that one would notice that the battery drains very quickly, and starts shutting off at a certain percent. Then they could know the battery is a problem, and pay $79 to get that replaced, instead of upgrading.

That makes sense.

So I question the question is would users be happier having their phone slow down or having the battery appear to drain extremely fast?

I guess my answer to that would depend on how bad the average “slowdown“ is. I think you’re right if the issue is serious, but if most people only take a 10% hit when your phone is old then the slowdown may be a better option.

Re: A Message to Our Customers about iPhone Batteries and Performance

#209

Post by lytedev »

lytedev wrote: post #206
djsumdog wrote: post #195

Earlier quoted context omitted.

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

Hahaha "lubricous" - what a fantastic typo!

I can't read.

Re: A Message to Our Customers about iPhone Batteries and Performance

#210

Post by samb1729 »

djsumdog wrote: post #195
jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

I think you mean ludicrous instead of lubricious, just fyi.
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