Earlier quoted context omitted.
> I don't know the metrics for European countries but my anecdotal experience in Japan is that the Singapore system is not even worthy of discussion. That's strange, while I liked the Tokyo JR system, I think Singapore's overcrowding is better managed. No people pushing passengers into trains. I know it was considered an issue and every single Singaporean complains about it. Which is really, really puzzling. You guys…
Singaporeans aren’t complaining because their trains are worse compared to the ones in New York. They are complaining because the trains are worse compared with fifteen years ago. Fifteen years ago it was unthinkable that two of the busiest lines would simultaneously go down for hours during rush hour, but that happened in July 2015. The NS/EW line trains were so incompetently maintained that reliability has been goi…
So on one day, 2 years ago, after 15 years of perfect order, two lines went down.
I understand what you're saying about the standards going down and it's good that the Singaporeans are so demanding toward the authorities.
Still, it is not regarded an extinction-level event in most places.
In Melbourne (Australia), for instance, only 87% of the trains are required to arrive within 5 minutes of the schedule. That is, over every 10th train can be late and it's OK with everybody. See here: https://www.ptv.vic.gov.au/about-ptv/victorias-public-transp... The average time between trains is 10-15 minutes, up to 20 in off-peak hours. (For trams and buses, the standards are more lax, obviously.) This is normal; Melbourne transportation is regarded as generally of decent quality worldwide and yes, CBD-bound Melbourne commuters generally use public transport, too.