It's interesting to see the complete lack of self-reflection on Jake Williams' part. “I felt like I’d been kicked in the gut." This is to how a lot of people felt after the Snowden leaks. “Every time it happens, you essentially have to start over.” This goes both ways too. Every time something is compromised by the NSA, we have to start encrypting yet another part of our lives. “It’s embarrassing that the people resp…
At the risk of putting words in his mouth, but based on chats I've had with people who do this kind of work: Mr Williams probably sees what he does as righteous, legal, and noble while The Others he rails against are evil, immoral, and unlawful. It's not self-reflection because he thinks he was in the right and those other people are not.