Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

I bought a Switch from Nintendo and they threatened me with legal action

headmelted.com

Post reply on HN
Print view View original

341–350 of 381 posts

Re: I bought a Switch from Nintendo and they threatened me with legal action

#341

Post by shiftoutbox »

The op is clearly writing a paid article. No one in their right mind would ever believe the bunk spewed from a support person in this circumstance. So say you call company X’s customer support line and the result is the staffer saying we company X will take legal action against you the customer for company X’s mistake ? Never in a thousand years would I believe that statement from some random staffer nor would the staffer try to make such a claim due to the potential for their supervisors taking retribution against them for over stepping the bounds of their position.

So al if that being said ; what’s the point of the article if you toss out the bullshit of my first toy was damaged and the vendor accidentally sent me two replacements? The point is look how cool this toy is . You know you want one; you should get one early like i did before everyone runs out to get one .

It’s just a ploy to sell more crap and improve earnings.

Let the products sell themselves. Fuck advertising, commercial psychology. Psychological methods to sell should be destroyed.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#342

Post by [deleted] »

sundvor wrote: post #9
jarym wrote: post #2

How embarrassing (for Nintendo). As soon as someone threatens legal you just have to tell them you'll only be engaging via lawyers and you'll be seeking to recover your legal expenses from them once the situation is resolved.

I'm hoping this blows up in Nintendo's faces; they forgot to treat and respect their customers as fellow human beings. The writer ought to be compensated for his wasted time thanks to their incompetence.

[deleted]

Re: I bought a Switch from Nintendo and they threatened me with legal action

#344

Post by sundvor »

headmelted wrote: post #37
sundvor wrote: post #9

Earlier quoted context omitted.

I'm hoping this blows up in Nintendo's faces; they forgot to treat and respect their customers as fellow human beings. The writer ought to be compensated for his wasted time thanks to their incompetence.

Thanks, I appreciate your comments today as I've been getting a little worried here that the traction this article is getting this morning is going to come back to bite me in the backside. Whether it's Nintendo or a UK-local entity they sub-contract (it's a bit unclear - either way the address is store.nintendo.co.uk and Nintendo-branded), the policies could use some work.

From what I can see, you've stuck to the facts and been completely honest about the process - it's completely unfair that you should suffer any hardship as a result of it.

It's infuriating to see big corporations act like bullies behind their lawyers, and equally satisfying to see good people stand up to them.

The best thing Nintendo could do - and their senior managers have a window of opportunity here now - would be to deliver a huge apology to yourself personally, along with a promise to review their entire delivery system processes.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#345

Post by megablast »

cjsuk wrote: post #162
lostlogin wrote: post #127

Earlier quoted context omitted.

Wonder if we have it all wrong. If we paid for shipping on receipt there would be motivation to deliver.

In the UK we can get our money back if the goods don't make it into your hands. It's up to the seller / courier to prove otherwise although it's usually a battle arguing with them. Royal Mail delivered a £560 multimeter to the wrong address and to a signature which wasn't mine. Never saw it again. That took a nightmare battle from hell to get sorted.

This is the same in every single country. However, if the mail say it was delivered then what do you do? You lose.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#346

Post by SOLAR_FIELDS »

mcv wrote: post #56
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

Waiting at home specifically for stuff to be delivered or picked up is insane. Let me pick it up and send it at the post office. Or at some other convenient nearby location (supermarkets are getting popular for this, although I recently had to pick something up at a paint store(?)). Standard Dutch mail often leaves undeliverable packages with neighbours, which is great when you live in a good neighbourhood with good…

This is how it works in Sweden, where all post offices are now integrated with grocery stores. I’m not even sure the typical package above a certain size has the possibility to go to your doorstep, it basically just goes to the nearest supermarket.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#347

Post by beerbaron23 »

musage wrote: post #85
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

> what that's potentially worth in terms of wasted effort, lost orders and customer hostility. I agree with all of the above but wanted to underline this. Because it snowballs so much. First call they explain the problem. Second call they explain how they explained the problem to someone before, how instead they understood X and did Y. Third call... and so on. Add to that long waiting times and it compounds even more…

Agreed with everything said here, I think the worst thing above all is that most call centers are outsourced and get paid by the amount of inbound calls taken per hour and hold time metrics. It like solved solutions are not even part of the equation at all, like it's not even in their game plan.

All the managers at these places are pretty uneducated and if you are working in the tech field, you are working with a bunch of people that know nothing about tech getting paid minimum wage, as anyone with the required skills is going to command a higher wage...

They belittle you by requiring you to ask permission to go to the washroom and to go on a 15 min break, which is bad enough, but what makes it worse is that usually the answer was "no, after your next call, ask me again". So it was normal to never get a break at some of these places. Although when they declined my requests to go to the washroom several times, I just said fuck it and went when I wanted.... and this is in Canada here....

The idea of assigning people to specific cases is one of the only ways to get something done right or at least know all the steps that were actually completed. Sadly most places didn't work that way as they "had" to squeeze in that extra call per hour. I'd regularly get in trouble for calling customers back, which to me is umm doing my job sufficiently.

I've found working for the company directly is much better then working for a 3rd party company. In those cases they care more about level of customer satisfaction. Out of all the major corps I've worked for Telus was adequate and Bell was the horrible.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#348

Post by tiglionabbit »

apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

Throwing it away would make me feel even worse. I wouldn't want it to be wasted. I'd feel better about giving it to a friend.

What he really should have done was get it delivered or picked up at his workplace so he wouldn't have to stay home waiting for the courier.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#349

Post by tiglionabbit »

headmelted wrote: post #37
sundvor wrote: post #9

Earlier quoted context omitted.

I'm hoping this blows up in Nintendo's faces; they forgot to treat and respect their customers as fellow human beings. The writer ought to be compensated for his wasted time thanks to their incompetence.

Thanks, I appreciate your comments today as I've been getting a little worried here that the traction this article is getting this morning is going to come back to bite me in the backside. Whether it's Nintendo or a UK-local entity they sub-contract (it's a bit unclear - either way the address is store.nintendo.co.uk and Nintendo-branded), the policies could use some work.

Have you considered having the courier pick up the item at your workplace?

Re: I bought a Switch from Nintendo and they threatened me with legal action

#350

Post by [deleted] »

linker3000 wrote: post #287
cjsuk wrote: post #160

Earlier quoted context omitted.

Happens here in London, UK. Amazon like to leave packages on my doorstep. Stolen every single time. To fix this they appear to have left instructions to "sling it over the back fence" or "jam it in the letterbox and destroy it".

Best note through the letterbox so far: "Package is in the recycling bin". I'm taking it that the friendly postal person knew it wasn't one of the 'every other Wednesdays'.

[deleted]
Post reply on HN