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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#311

Post by [deleted] »

lifeformed wrote: post #308
noncoml wrote: post #306

> Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. There is no room for morals/ethics when dealing with faceless mega-companies. You are not de…

> otherwise it would go to the trash. You wouldn't open it and keep it?

[deleted]

Re: I bought a Switch from Nintendo and they threatened me with legal action

#312

Post by noncoml »

lifeformed wrote: post #308
noncoml wrote: post #306

> Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. There is no room for morals/ethics when dealing with faceless mega-companies. You are not de…

> otherwise it would go to the trash. You wouldn't open it and keep it?

I wouldn’t feel comfortable with opening and keeping it.

Maybe I would try to deliver it myself if the original recipient was reasonably close.

I know it’s not the most right thing to do, what I suggested, but I really cannot waste my time with customer support. We are talking about the same companies that put you through the pain of bot-agents when you call them.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#313

Post by Groxx »

smcl wrote: post #298
dmurray wrote: post #290

Earlier quoted context omitted.

> request a delivery at work, let the receptionists at your office sign for the package and very politely thank them each time (and don't do this too often) Everyone in my office does this, although we don't have a dedicated receptionist and the job normally falls to the office manager instead. It doesn't even cross my mind as a misuse of company resources. Is this something that would be considered inappropriate in…

It depends, I think in a larger office it can get a bit out of hand. My previous workplace was a few hundred people and the pile of packages was a little shocking, especially around christmas time. My current workplace the downstairs reception is shared between a number of companies, so they're not even our employees which makes it a bit worse. It could be that this is all fine and I'm overthinking it - so maybe take…

As a counter-example: we have a receptionist and a dedicated mailroom which is staffed for full business hours. I do imagine it gets nuts around christmas, but it's essentially an office perk / honestly I'd consider it something that should be expected by default - the alternative is, as mentioned, home delivery when you're not home, which is ridiculously ineffective and has problems with theft.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#314

Post by sdoering »

crankylinuxuser wrote: post #270
wott wrote: post #188

Earlier quoted context omitted.

DHL is mostly subcontracted to local companies. Yes, drivers do that when they have a residential address, because they cannot pull the same trick with companies at factory/office hours, they hope it goes unnoticed with individuals. But I also have a DHL driver doing the opposite: you stay at home all day and nobody rings; then you notice that the parcel is marked as delivered on the website. What? You get outside an…

> But I also have a DHL driver doing the opposite: you stay at home all day and nobody rings; then you notice that the parcel is marked as delivered on the website. What? You get outside and you see the parcel was thrown in your yard over the wall/fence/portal. You go back to DHL website and you download the receipt, to discover a beautiful fake signature of yours forged by the driver. IN cases like that, I would hav…

I wouldn't think twice. I would absolutely do that. Why? While in school I was working as a delivery driver and never resorted to shit like that.

And we were not only pressed for time. We were paid by delivered parcel. Nothing else counted.

And we had to deliver the packets that were not successfully delivered to the central logistics station by 6pm.

So if we didn't perform we were f..ed.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#315

Post by mnm1 »

petercooper wrote: post #27
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

For me, Amazon by far has been the worst. Closing my account for buying too many things (and inevitably returning a tiny fraction of them because they were fake/shitty quality as most Amazon products) is the most insane thing I've ever experienced. This while I was paying for Prime. The only thing they didn't do is threaten to sue me, but stealing my membership fee is pretty on par with that.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#316

Post by ryandrake »

rurban wrote: post #166
jstanley wrote: post #152

Earlier quoted context omitted.

For most people, it's more convenient to go to their neighbour and collect the package right away than it is to try and reschedule a delivery for some other time. Most people don't have hostile neighbours.

The bigger and more dense the city, the more hostile and private the neighbors. I take packages for all my 10 neighbors, they are happy with it, but we live in a civilised city and all our delivery drivers are extremely competent and nice

Wow, yea, some of these responses are crazy! If I had those neighbors I'd GTFO and move to a sane neighborhood. Next time someone accuses me of being a NIMBY because I don't want low cost crack housing built next door to me I'm going to remember this thread.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#317

Post by Aloha »

emodendroket wrote: post #297
Aloha wrote: post #280

Earlier quoted context omitted.

"The song was inspired by a remark by Dean Holloway, Haggard's lifelong friend and tour bus driver. At the end of a packed two-day recording session at Britannia Studios in Los Angeles, Haggard went to the bus to check on Holloway, who had been minding the bus, and asked him how he was doing. Holloway responded, "I hate this place. I'm tired of this dirty old city." Haggard immediately saw inspiration, and began writ…

I did pretty well for reciting it from memory.

Agreed!

Re: I bought a Switch from Nintendo and they threatened me with legal action

#318

Post by Frondo »

dboreham wrote: post #303
cjsuk wrote: post #160

Earlier quoted context omitted.

Happens here in London, UK. Amazon like to leave packages on my doorstep. Stolen every single time. To fix this they appear to have left instructions to "sling it over the back fence" or "jam it in the letterbox and destroy it".

I was amazed to learn that the USPS leaves packages on the door step, always. I mean this was a surprise to me because I grew up in the UK where said package would be stolen in short order, and then for the past 20 years living in the US I was in either apartments where there is no doorstep, or out in the wilds where the postman doesn't come within a few miles of your doorstep. I'd never been in a situation where the…

Fair enough, but counterpoint: I live in a vintage building on a busy street, and the USPS carriers never leave packages on our doorstep. Each apartment has put up a little sign on their front door indicating how they'd prefer packages left (on the stairs, out back, whatever), which the postal workers all adhere to.

I see them walking past my window, from the front of the building to the back, all the time.

So they must have some flexibility...

Re: I bought a Switch from Nintendo and they threatened me with legal action

#319

Post by TheAceOfHearts »

CM30 wrote: post #249
Kurtz79 wrote: post #8

Earlier quoted context omitted.

A pity that multinational companies can usually afford much better lawyers than the average Joe. It's really not the same as threatening your neighbor with a "We'll see each other in court", for a parking lot dispute.

Wouldn't a solution be either to: Force both parties to pool resources, and hire legal help from that pool and no others. So if a large company sues an individual or small one, it pays a large percentage of the latter's legal costs. Simply to ban private legal representation and have everyone represent themselves in court? I'm sure large companies would act a bit more nicely if any court case meant the CEO had to per…

It is my understanding that if you win a case, you can request that the other party pay for some legal fees, within reasonable degrees, of course.

Banning private legal representation would be more likely to hurt everyday citizens, rather than CEOs. Large companies would just start to hire lawyers or equivalent as their CEOs. The law system is incredibly complex because our society is equally complex. This is why we train professionals for so many years, and expect them to take regular classes every year so their knowledge is kept up date.

I think it would be interesting to review outcomes of cases where a regular person or small company challenged a large company, as well as the inverse. Just how much power do large multinational companies have? I'd also expect more leniency to be shown to individuals and smaller companies acting in good faith. As I understand it, intent is a large factor in many cases.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#320

Post by TheAceOfHearts »

dudul wrote: post #193
jarym wrote: post #2

How embarrassing (for Nintendo). As soon as someone threatens legal you just have to tell them you'll only be engaging via lawyers and you'll be seeking to recover your legal expenses from them once the situation is resolved.

Would it be a better alternative to threaten to take it to Twitter or to specialized press? I've never done it, but I observed that contacting customer service on Twitter is usually very effective.

Companies don't like it when you air out their dirty laundry.

I'd say being able to speak openly about a company is one of the few ways regular people have a chance of standing up to multinational corporations.

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