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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#271

Post by richardknop »

rjmunro wrote: post #146

As you are a freelancer, you could easily send them an invoice for the lost time at your normal rate. They will probably pay it without querying.

Lol good luck with that. You would just waste more money and time doing this. What I recommend if you are a freelancer / contractor is to just let them know that you cannot take a day off to wait for their courier as you don't have vacation and are not paid unless you work (so that would incur financial loss to you).

So inform them to arrange a courier to come pick up the item at a specific time convenient to you (Saturday from 10am to 5pm or Mon-Thu 7pm-10pm) and it's their headache now. They have to work around your schedule without inconveniencing you.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#272

Post by Aaargh20318 »

drfuchs wrote: post #241
Aaargh20318 wrote: post #109

Earlier quoted context omitted.

> I've interacted with the french support but like you they had a rather thick accent and seemed to have trouble understanding me at times even though I did my best to speak slowly and clearly. That's the one advantage of living in a tiny country (the Netherlands) that speaks a language hardly anyone else does. It's impossible to outsource customer support to low-wages countries because you simply can't find anyone t…

There are lots of low-wage Afrikaans speakers, and Wikipedia says there "is a large degree of mutual intelligibility between" Dutch and Afrikaans. So there must be some other explanation for why you get native Dutch speakers for customer support?

Afrikaans is not similar enough for customer support roles. If you hear Afrikaans as a Dutch person you can sort of get the meaning of what they are saying if they speak slow enough, but it's not like it's just a dialect.

It's a bit like the difference between English and Jamaican Creole.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#273

Post by pjc50 »

mirimir wrote: post #262
pjc50 wrote: post #194

Earlier quoted context omitted.

That tends to involve less than a house, but still costs more than the Switch itself. (I just got a quote this morning for a what I thought would be simply "explain my property deeds", and it came out at £500...)

So is there a UK equivalent of Nolo?

I'm not sure. There is a small claims court system, but we were talking about slander/libel in which case https://www.justanswer.com/uk-law/7bj5d-sue-someone-libel-sm...

I really would not recommend getting involved with libel law on a pro-se basis.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#274

Post by ihsw2 »

grecy wrote: post #124
apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

> That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for them......If you truly have a guilty conscience, then just throw the extra package out, because it is abandoned property. Do you really want to live in a world where everyone does this? Imagine you are a small start-up where every penny counts and make the odd mistake here and there and people take advantage of that, dest…

You could do everything right and make no mistakes, and still fail. That's life.

You have a point though, that an economy -- at its core -- is an indirect representation of its host society's morals and values, and throwing around moral indignation does seem appropriate, but it's hard not to side with the defeatists here. Doing the right thing (ie: being morally responsible) carries a risk that only the most steadfast can endure.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#275

Post by denzil_correa »

richardknop wrote: post #266
denzil_correa wrote: post #18

Earlier quoted context omitted.

This itself is an interesting question. The foundations of the justice system talk about testing everyone equal in the eyes of law but somehow equal access to legal resources is never talked about. I think we need to think over this as a society. There are some countries like Germany where for people with low income the state pays money to hire a lawyer rather than providing a lawyer.

But that is also problematic. What if you have an average income, are part of middle class and have normal job. Now according to this system you are not poor so state won't provide lawyer to you. But hiring a lawyer to represent you against some ridiculous lawsuit by company with huge bankroll and lawyer company on retainer will ruin a person like this. You might have to sell your house just to afford it or something…

> Now according to this system you are not poor so state won't provide lawyer to you.

I never said that is system is perfect. You can create mechanisms where you look at incomes and look at percentage of fees to be paid to a lawyer. Similar to how fines are calculated in some countries.

The larger point being made was the current system of representation of giving a public counsel definitely doesn't work. We need to move towards better systems.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#276

Post by OoooooooO »

_Codemonkeyism wrote: post #215
werdnapk wrote: post #164

Earlier quoted context omitted.

I recently received an empty box from Amazon. No more than 5 minutes with their online support and they had created a new order to re-send the item with their fastest shipping option. Easiest customer support experience I've ever had honestly.

I'm suprised, a phone with an attached contract?

It's usually the other way around (at least in germany / europe).

You "buy" a telephone contract and get the smartphone on top (priced into the contract of course).

Re: I bought a Switch from Nintendo and they threatened me with legal action

#277

Post by crankylinuxuser »

astura wrote: post #203
jrockway wrote: post #98

Earlier quoted context omitted.

Yeah, that's absolutely the problem they have. One time I ordered some road bike tires. Amazon sent mountain bike tires by the same manufacturer. I told Amazon. They sent me two more of the wrong tires. I told Amazon. They sent me two more of the wrong tires. I gave up. They don't read anything you write to them, they just either send you something or give you your money back. I guess most people value money over any…

Very similar thing happened to me about 12 years ago. I ordered some glassware , very fragile. It was packaged incorrectly, basically shoved in too big of a box with no padding or anything. Or if there was padding it was very, very minimal. It arrived broken, of course. It would have been nothing short of a miracle if glassware survived that packaging. Told Amazon the item broken due to poor/incorrect packaging. They…

> If the return reason is "defective," why would mark as sellable ever be possible?

Hope the next sucker doesn't catch it.

Something something, free market, YOLO.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#278

Post by EpicEng »

apostacy wrote: post #88
wbhart wrote: post #83

Earlier quoted context omitted.

Quite often the reason for receiving two items is that the first got stuck somewhere in transit, the customer complained so the company sent out a second item, and eventually both turn up. It seems reasonable under those circumstances for the company to ask for the second one back (politely of course, threatening the customer is never right).

I disagree. The company is now imposing on you for something that is absolutely not your responsibility. They have money set aside for losses like this. It sounds like Nintendo should ask the courier company to fix things, not you. In a way, he is also a victim of the courier company's bad service, except that the mistake was in his favor. And also, think about what that implies. How far are you supposed to go if the…

> I disagree. The company is now imposing on you for something that is absolutely not your responsibility

Ok. What if my payment processor has an issue, through no fault of the seller, and I end up getting charged twice? Do your rules still apply? It seems unreasonable to just assume a 'screw you' attitude from the get go.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#279

Post by richardknop »

denzil_correa wrote: post #275
richardknop wrote: post #266

Earlier quoted context omitted.

But that is also problematic. What if you have an average income, are part of middle class and have normal job. Now according to this system you are not poor so state won't provide lawyer to you. But hiring a lawyer to represent you against some ridiculous lawsuit by company with huge bankroll and lawyer company on retainer will ruin a person like this. You might have to sell your house just to afford it or something…

> Now according to this system you are not poor so state won't provide lawyer to you. I never said that is system is perfect. You can create mechanisms where you look at incomes and look at percentage of fees to be paid to a lawyer. Similar to how fines are calculated in some countries. The larger point being made was the current system of representation of giving a public counsel definitely doesn't work. We need to…

I agree. Also law firms used by companies have massive resources (thousands of employees) so a regular person can't fight against a machine like that even if he/she can afford to hire a single lawyer. The system needs to be changed from ground up to give people better options to defend themselves.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#280

Post by Aloha »

emodendroket wrote: post #237
ajeet_dhaliwal wrote: post #189

Earlier quoted context omitted.

Sounds great, I'm not being sarcastic, it really does, I'm somewhat sick of the 'big city' bs.

You ever hear Merle Haggard's "Big City"? It's a classic and the story behind its composition is almost too good to be true. The story goes, he was on tour and his bus driver just lost it at some point and said "I'm tired of this dirty old city! As far as I'm concerned, I'd rather be somewhere in the middle of Montana!" and Merle Haggard was struck with inspiration and wrote the whole song (of which the thing about t…

"The song was inspired by a remark by Dean Holloway, Haggard's lifelong friend and tour bus driver. At the end of a packed two-day recording session at Britannia Studios in Los Angeles, Haggard went to the bus to check on Holloway, who had been minding the bus, and asked him how he was doing. Holloway responded, "I hate this place. I'm tired of this dirty old city." Haggard immediately saw inspiration, and began writing the song, based on Holloway's remark, on a nearby pad of paper. "I'm tired of this dirty old city" became the song's first line. Haggard decided that the chorus should include the narrator talking about moving elsewhere, and asked Holloway where he would rather be, to which Holloway responded, "If it were up to me, it'd be somewhere in the middle of damn Montana." "Somewhere in the middle of Montana" became part of the chorus. Haggard rushed back into the studio, where the band was packing up, and told them to unpack their instruments in order to record one last song; the band recorded the song in one take, with no rehearsal.

Haggard credited Holloway as a co-writer, entitling him to half the royalties for the song, which amounted to around half a million dollars for Holloway."

https://en.wikipedia.org/wiki/Big_City_(Merle_Haggard_song)

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