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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#181

Post by JohnBooty »

gcp wrote: post #106
jakub_g wrote: post #77

Earlier quoted context omitted.

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home". IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

Yeah I imagine the drivers do this to save time when they're behind schedule.

Which makes me feel bad for the drivers, really. I'm gonna guess that they have some very tough schedules.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#182

Post by sametmax »

Boothroid wrote: post #149
apostacy wrote: post #88

Earlier quoted context omitted.

I disagree. The company is now imposing on you for something that is absolutely not your responsibility. They have money set aside for losses like this. It sounds like Nintendo should ask the courier company to fix things, not you. In a way, he is also a victim of the courier company's bad service, except that the mistake was in his favor. And also, think about what that implies. How far are you supposed to go if the…

Just checked UK law. If you receive an extra item as part of a replacement for a broken item or similar and use it the sender has the right to demand payment for the extra item. The correct course of action is to contact the sender who can then choose to collect at their own expense. I was surprised by this - I thought it would constitute unsolicited goods but it does not due to the extra item having been sent as rem…

So if my IT system messes up and sends you 10 TV, you have to pay for it or get out of your way to fix it ?

Re: I bought a Switch from Nintendo and they threatened me with legal action

#183

Post by mstade »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

Mostly I'd agree with you, but milage varies. I for one have never had anything but stellar support from Apple, but I know people who've had nothing but struggles. GitHub has the best support I've ever encountered, both as a typical customer and as an enterprise customer – they put everyone else to shame in my book. But again, I hear stories from others who've experienced otherwise.

Courier services as you mention though seem to have terrible service across the board. It doesn't matter if they are big or small, this seems to be some sort of hard rule almost.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#184

Post by sametmax »

bufferoverflow wrote: post #24
Kurtz79 wrote: post #8

Earlier quoted context omitted.

A pity that multinational companies can usually afford much better lawyers than the average Joe. It's really not the same as threatening your neighbor with a "We'll see each other in court", for a parking lot dispute.

It's a bluff. Nintendo wouldn't involve lawyers over a Switch, it makes zero financial sense. What happened likely is some tech support drone made a threat, which the corporate never approved.

It make zero financial sense to send 3 switches. But here they are.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#186

Post by DonHopkins »

throwaway613834 wrote: post #76
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

Does this usually work with any Twitter account? Even a new one with no followers? Or do you need to have followers or fame or something for the tweet to carry any weight in practice?

There should be a service where you can rent the use of a Russian troll twitter account to make customer service request tweets, taking advantage of its millions of crazy alt-right wing nut job follower parrots who will mindlessly retweet your message and threaten to boycott the company and make death threats and show up with automatic weapons at the offices of the company that didn't give you good customer service. Just mention the customer service rep's name was "Hillary".

Re: I bought a Switch from Nintendo and they threatened me with legal action

#187

Post by macintux »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

I've addressed nearly every gripe in this thread by getting a mailbox at a local UPS store. Sure, it's inconvenient and some extra money each month, but I never have packages stolen and there's always a signature available.

The most annoying part is when I deal with someone who makes it hard to deliver to a different address than my home (looking at you, Verizon) but it's always achievable.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#188

Post by wott »

gcp wrote: post #106
jakub_g wrote: post #77

Earlier quoted context omitted.

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home". IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

DHL is mostly subcontracted to local companies. Yes, drivers do that when they have a residential address, because they cannot pull the same trick with companies at factory/office hours, they hope it goes unnoticed with individuals.

But I also have a DHL driver doing the opposite: you stay at home all day and nobody rings; then you notice that the parcel is marked as delivered on the website. What? You get outside and you see the parcel was thrown in your yard over the wall/fence/portal. You go back to DHL website and you download the receipt, to discover a beautiful fake signature of yours forged by the driver.

So he just didn't bother to ring the doorbell to save 20 seconds. He saves 20 seconds and you lose several hours waiting for him...

Also, in this subcontracting company, the drivers have very bad equipment, they do not have winter tyres (and we are talking about a mountain area...), they do not have enough large enough vans, so the drivers try to ditch as many parcels as possible in any 'possible' way because otherwise they have no room for pickups...

The driver even showed up one day with a regular compact car... He had to come back.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#189

Post by ajeet_dhaliwal »

rurban wrote: post #166
jstanley wrote: post #152

Earlier quoted context omitted.

For most people, it's more convenient to go to their neighbour and collect the package right away than it is to try and reschedule a delivery for some other time. Most people don't have hostile neighbours.

The bigger and more dense the city, the more hostile and private the neighbors. I take packages for all my 10 neighbors, they are happy with it, but we live in a civilised city and all our delivery drivers are extremely competent and nice

Sounds great, I'm not being sarcastic, it really does, I'm somewhat sick of the 'big city' bs.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#190

Post by Sean1708 »

crankylinuxuser wrote: post #44
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

> "I do not need signature. Drop at doorstep"

Isn't the point of the signature to protect them? You can't just say "I don't need a signature, I promise not to sue you." and expect them to just be ok with that, or have I got the wrong end of the stick here?

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