Earlier quoted context omitted.
It's not about "talking to the proletarians". It's about the emotional work involved with talking to a bunch of people, organizing those discussions, comparing the results, etc. As a generally introverted person, just thinking about discussing the details with 3 or more people makes me feel exhausted. And that doesn't even count the planning, review, time off of work, etc.
Nomenclature question, why are we calling the work involved securing a vendor emotional labor? In any office this would just be called labor.
I don't like that usage, but I usually don't bother to nitpick it. I do understand why this is kind of a hot topic and why the term emotional labor gets applied to it.
I don't have a better solution. It seems like there simply isn't a good way to talk about these issues.
(FWIW: I'm a woman.)