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Reported difficulties getting help on Equifax's phone lines

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Re: Reported difficulties getting help on Equifax's phone lines

#51
post #9

Earlier quoted context omitted.

Yeah, I just tried to add this via the Equifax link, entered all of my info, and got an instant "the system is down" error. Edit: Experian displays a grey screen that says "Loading" Edit: TransUnion requires I set up an account.

For what it's worth, the Equifax link is now working and I was able to place the alert. Experian still is displaying the grey "Loading" page.

I'm having issues with it, seems to be working intermittently.

Re: Reported difficulties getting help on Equifax's phone lines

#52
post #9
post #5

TL;DR: Equifax phone lines unhelpful for anything. Suggestion, from https://www.reddit.com/r/personalfinance/comments/6yv4gb/off... If you do nothing else, place an initial 90 day fraud alert on your file. This is free and will require lenders to contact you if someone (including yourself) tries to apply for credit. Government info. You only have to do this with one bureau in order for the alert to be placed on all t…

Yeah, I just tried to add this via the Equifax link, entered all of my info, and got an instant "the system is down" error. Edit: Experian displays a grey screen that says "Loading" Edit: TransUnion requires I set up an account.

I got the error as well. Refreshing resubmitted the form and eventually worked.

Re: Reported difficulties getting help on Equifax's phone lines

#53
post #5

TL;DR: Equifax phone lines unhelpful for anything. Suggestion, from https://www.reddit.com/r/personalfinance/comments/6yv4gb/off... If you do nothing else, place an initial 90 day fraud alert on your file. This is free and will require lenders to contact you if someone (including yourself) tries to apply for credit. Government info. You only have to do this with one bureau in order for the alert to be placed on all t…

Transunion isn't working. The automated phone line sends you to a disconnected number. Enabling a freeze online with them does not work and 404's.

It may be time to start calling Senators.

Re: Reported difficulties getting help on Equifax's phone lines

#54
post #35

Because I hate these clickbait titles: the author plays phone-go-round, calls four numbers, waits on hold a bunch, gets disconnected, and eventually gets transferred to an "agent" that ends up being a busy tone. All that was accomplished was that he placed an automated fraud alert, even though his original question was whether or not he was affected by the Equifax breach.

Not click bait at all. The article gives all the phone numbers including the "magical" phone number at the end to get the 90 fraud alert ( 1-800-525-6285 ) including the advise to not make any noise on this call.

The article is fine, the headline is clickbait: "Click to see what the hell this article is about!"

Re: Reported difficulties getting help on Equifax's phone lines

#55
post #28

> I could set up a 90-day fraud alert that would force creditors to call me — at a number of my choosing — before agreeing to open any new accounts in my name. This should be the default, for everyone, for free. If banks don't want to do the bare minimum to verify your identity, the liability for identity theft should be on them and not you.

What stops the hackers to do this first and give their own telephone number? They have all your details.

The credit agencies already attempt to verify you when you request a credit report ("did you ever live on Main Street", etc.) or put a credit freeze on so it's not a new problem for them.

Re: Reported difficulties getting help on Equifax's phone lines

#56
post #9

Earlier quoted context omitted.

Yeah, I just tried to add this via the Equifax link, entered all of my info, and got an instant "the system is down" error. Edit: Experian displays a grey screen that says "Loading" Edit: TransUnion requires I set up an account.

For what it's worth, the Equifax link is now working and I was able to place the alert. Experian still is displaying the grey "Loading" page.

Equifax link isn't working for me.. After filling in the form and hitting submit, I am presented with a very convenient (for them:

Our system is currently unavailable

We are currently unable to add initial 90 day fraud alert or active duty alert to credit file online. Please try again later or click here to print a request form. If you need to install Adobe Acrobat click here

Re: Reported difficulties getting help on Equifax's phone lines

#58
post #27

I have spent a very large amount of time over the past few years attempting to correct Equifax's record of my information (all to the now-apparent end of reducing noise in the hacker's data). They somehow had my SSN associated with someone else, leading to a few rejected credit applications. Equifax customer service reps are very poorly trained. The singular goal of all Equifax employees with whom I interacted was to…

That's what most large call centers are like. When I worked in one the factors in your evaluation were: 1) "handle time" (i.e., time on the phone per customer) 2) callbacks within a set time period 3) customer surveys 4) spot checks of recordings for adherence to company policy. So naturally, if you have a difficult case the most logical thing to do is find some within-the-rules way to transfer the customer to someone else (you couldn't just do this capriciously; the circumstances under which it was allowed were enumerated), where they won't be able to answer a survey for you and they're someone else's problem, or else to put them through a process where they aren't supposed to get an answer for weeks. One popular technique at the place I worked was deliberately needling customers so they'd get upset and ask to cancel or speak to a "supervisor" -- both valid reasons to transfer a call to another department and wash your hands of it. Since your failure to do well on the metrics was tied to a big chunk of your pay you were highly incentivized to game the metrics in this and similar ways.

Re: Reported difficulties getting help on Equifax's phone lines

#59
If we "as the product" actually want to do something about Equifax we should call our banks and demand that they cancel any contracts they have with Equifax.

If enough people do that to make it a national issue, Equifax will at a minimum notice, and possibly go out of business (because no bank will work with them) sending a very strong message to everyone who deals with private data.

Anyone know how to start Viral Activism?

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