I have spent a very large amount of time over the past few years attempting to correct Equifax's record of my information (all to the now-apparent end of reducing noise in the hacker's data). They somehow had my SSN associated with someone else, leading to a few rejected credit applications.
Equifax customer service reps are very poorly trained. The singular goal of all Equifax employees with whom I interacted was to make me Someone Else's Problem. To that end, they deployed several tactics:
* Telling me I'm calling the wrong Equifax customer service phone number
* Telling me I'm calling the wrong new Equifax customer service phone number
* Telling me to mail in just one more piece of identification
* Telling me they never received snail-mailed documents
* Telling me received snail-mailed documents "were not yet in the system" (over a week after receipt)
* Telling me to fax documents, not mail them
* Telling me the fax number I have is old, wrong, and no longer used
* Telling me the new fax number I have is old, wrong, and no longer used
* Telling me to call the bank providing my credit card, and get them to send my info to Equifax
* Mysteriously hanging up
* Again telling me the identification documents provided were insufficient
Finally I just sat on the phone for several hours with a customer service agent who had not yet discovered the complete lack of consequences for hanging up, asking what additional information would be provided by whatever additional piece of ID they were requesting. It escalated up the supervisor chain a few times, went on hold for half an hour, then I was just suddenly told the problem was taken care of and disconnected.
The problem wasn't taken care of, and the perpetual complimentary credit monitoring service subscription I have from some past data breach other another continued to fail its Equifax enrollment. Finally, a year, later, the problem fixed itself.
This company is trash.