11–20 of 54 posts
These guys were the Twilio developer contest winner back in November http://contests.twilio.com/2009/11/outbound-notifications-al... congrats Andrew, Alex, Baskar and the rest of the team!
Nice. Good job guys. Interesting. They don't include a free/freemium account, only paid ones with a free trial. I have been wondering about this. I've always assumed the best business model is to offer a free plan for everyone that is not limited to time but with fewer features or some other limit/constraint like number of users, amount of storage etc. I wonder how the two models compare. Because I know a lot of peop…
It seems like more companies are moving from the freemium model to the free trial model. We recently switched over for http://www.theweddinglens.com/ and have been pleased with the increased number of conversions.
My thinking is that if more people are using the service, that also doubles as an advertisement if the users tell some of their friends, recommend to coworkers etc.
I love PagerDuty, and it has already paid for itself many times over. The fact that it will phone my house if I miss the text messages has been a big win over AT&T's lousy coverage in my area.
Nice. Good job guys. Interesting. They don't include a free/freemium account, only paid ones with a free trial. I have been wondering about this. I've always assumed the best business model is to offer a free plan for everyone that is not limited to time but with fewer features or some other limit/constraint like number of users, amount of storage etc. I wonder how the two models compare. Because I know a lot of peop…
The other reason is that we see PagerDuty as solving a real "hair on fire" problem, and we think if you're one of the businesses that needs this, it's reasonable to pay a certain amount for the service. I'd like to hear your thoughts on this.
Though I think you may already have us beat by being YC funded, the jury is still out on that!
And I agree with the free trial model over freemium. Your service is worth paying for. Period. The trial is used for determining if your service actually works as expected. And you don't get network effects the more people that use your system. So there's really no point for freemium.
Keep up the good work guys! Very exciting!
Congrats Alex and Andrew!! That makes two UW SE2006 startups covered on TC :) Though I think you may already have us beat by being YC funded, the jury is still out on that! And I agree with the free trial model over freemium. Your service is worth paying for. Period. The trial is used for determining if your service actually works as expected. And you don't get network effects the more people that use your system. So…
These guys were the Twilio developer contest winner back in November http://contests.twilio.com/2009/11/outbound-notifications-al... congrats Andrew, Alex, Baskar and the rest of the team!
Thanks Danielle! Twilio plays a big role here at PagerDuty. You guys have been great. More importantly, on the few occasions where's there's been service hiccups, we've never had problems getting hold of someone at Twilio. Can't say the same about other providers we've tried.
Btw, I've left you a "gift" in your Twilio account... whenever you happen to check your account balance :)
Nice. Good job guys. Interesting. They don't include a free/freemium account, only paid ones with a free trial. I have been wondering about this. I've always assumed the best business model is to offer a free plan for everyone that is not limited to time but with fewer features or some other limit/constraint like number of users, amount of storage etc. I wonder how the two models compare. Because I know a lot of peop…
The main reason we haven't offered a perpetually free account is because we're a bit different than other SaaS companies: hosting isn't our only cost, we also have to pay for each phone and SMS alert we send. The other reason is that we see PagerDuty as solving a real "hair on fire" problem, and we think if you're one of the businesses that needs this, it's reasonable to pay a certain amount for the service. I'd like…
Your target audience/market is obviously not the casual user/blogger type so it makes perfect sense.
Main Question What uptime guarantees do you guys make? I saw on your answer on your FAQ but if I was selling this to the powers that be I don't know if your answer would cut it. Couple of other questions for the team: A Zabbix plugin forthcoming? Do you have to respond to alerts in your interface or can our monitoring software let pagerduty know the alert has been handled? Though we already have a lot of the function…
In terms of setting a formal SLA, we haven't done so mainly because we're not sure how to go about implementing this. I've checked the SLAs of a few hosting and cloud providers including AWS, Rackspace, Linode and Slicehost, and I haven't found a compelling example to work from. Some of these guys don't have an SLA (they try their best) and the others give you only a portion of your money back.
The whole point of an SLA is to incentivize us to never go down. In our case, we know that if we ever go down, we will lose our customers; that's incentive enough :). Having said that, we may still add an SLA guarantee as part of a larger "enterprise" pricing plan.
We definitely plan on adding plugins for all the popular monitoring systems. We've also released an integration API to allow PagerDuty to integrate with any system that can make an HTTP API call (or call a command-line script that can do this).
I'm pretty sure Zabbix will work with PagerDuty right now, via the integration API. We'd love to work with you to set this up. Please send me an email at alex@pagerduty.com.
Main Question What uptime guarantees do you guys make? I saw on your answer on your FAQ but if I was selling this to the powers that be I don't know if your answer would cut it. Couple of other questions for the team: A Zabbix plugin forthcoming? Do you have to respond to alerts in your interface or can our monitoring software let pagerduty know the alert has been handled? Though we already have a lot of the function…
We've taken steps to minimize outages as much as possible. The system is distributed across 3 data centers, with fast automatic rollover in case of a data center outage. We've architected the system to ensure we never drop alerts. PagerDuty integrates with monitoring via email or API; if we receive the message on our end, we guarantee you will be alerted. We've had a few incidents where we have delayed sending out th…