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PagerDuty (YC S10) Makes Sure Your Team Knows When A Server Goes Down

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Re: PagerDuty (YC S10) Makes Sure Your Team Knows When A Server Goes Down

#3

Post by arnorhs »

Nice. Good job guys.

Interesting. They don't include a free/freemium account, only paid ones with a free trial. I have been wondering about this.

I've always assumed the best business model is to offer a free plan for everyone that is not limited to time but with fewer features or some other limit/constraint like number of users, amount of storage etc.

I wonder how the two models compare. Because I know a lot of people simply will not sign up for anything, even if there is a free trial. People just want something free they can start using and that they don't run into walls - a la Google Docs, Gmail, Basecamp free account, etc...

Any thoughts?

Re: PagerDuty (YC S10) Makes Sure Your Team Knows When A Server Goes Down

#6

Post by hartror »

Main Question What uptime guarantees do you guys make? I saw on your answer on your FAQ but if I was selling this to the powers that be I don't know if your answer would cut it.

Couple of other questions for the team:

A Zabbix plugin forthcoming? Do you have to respond to alerts in your interface or can our monitoring software let pagerduty know the alert has been handled?

Though we already have a lot of the functionality you provide through a few custom scripts we don't have the scheduling of engineers which I've been meaning to write for a while (but doing it manually with a small team wasn't enough of an issue). So certainly a service I would consider using, if not on this project, my next one.

Re: PagerDuty (YC S10) Makes Sure Your Team Knows When A Server Goes Down

#9

Post by justinchen »

arnorhs wrote: post #3

Nice. Good job guys. Interesting. They don't include a free/freemium account, only paid ones with a free trial. I have been wondering about this. I've always assumed the best business model is to offer a free plan for everyone that is not limited to time but with fewer features or some other limit/constraint like number of users, amount of storage etc. I wonder how the two models compare. Because I know a lot of peop…

It seems like more companies are moving from the freemium model to the free trial model. We recently switched over for http://www.theweddinglens.com/ and have been pleased with the increased number of conversions.
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