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Uber Faces FBI Probe Over Program Targeting Rival Lyft

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Re: Uber Faces FBI Probe Over Program Targeting Rival Lyft

#61

Post by xyzzy_plugh »

to_bpr wrote: post #60
jamesmishra wrote: post #51

Earlier quoted context omitted.

Hey Kris, I'm sorry to hear that you had a bad experience, but it sounds like you were able to get your situation resolved with the support team. The situation you describe happens pretty rarely--Uber has done over five billion trips in seven years, and typically drivers are fairly intent on finding their rider quickly and delivering a five-star experience. In the future, perhaps various improvements to the product c…

Are things so bad at Uber that they've decided putting a PR guy on HN is a worthwhile investment?

His profile says he is an ex-engineer.

Re: Uber Faces FBI Probe Over Program Targeting Rival Lyft

#62

Post by School-Cotton »

sangnoir wrote: post #42
Broken_Hippo wrote: post #29

Earlier quoted context omitted.

We should want investigations into possible crimes,... Of course. That said, though, I wish they'd keep this sort of thing private so that there is more chance folks are actually innocent until proven guilty instead of having public opinion labeling you as such before the trial.

That is not going to happen in the US - mugshots of suspects are public way before people get their day in court. I know at least 1 European country (can't remember which) that won't allow the publication of suspects' names (or was it photographs?) until they are convicted.

It's illegal in France: https://thelede.blogs.nytimes.com/2011/05/16/french-shocked-...

and I'd guess more places in Europe also.

Re: Uber Faces FBI Probe Over Program Targeting Rival Lyft

#63

Post by jpfed »

jamesmishra wrote: post #39
WaxProlix wrote: post #32

Earlier quoted context omitted.

Hilarious that there's not even a consideration that glorious Uber eats the cost. It's just that the driver would have to - obviously, who else? At some point it stops being spin and becomes some kind of ideology.

Uber eats the cost every time you contact a support agent regarding your cancellation fee (assuming that your fee is indeed credited.) :) Automatically taking responsibility for all cancellations--whether malicious or not--would be a vector for fraud and abuse.

Yeah, just imagine what would happen if a ride sharing company were the victim of massive cancellation abuse.

Re: Uber Faces FBI Probe Over Program Targeting Rival Lyft

#64

Post by chrischen »

yeswecatan wrote: post #40
wbharding wrote: post #26

This probably explains why Uber charged me $2 last time I canceled a ride with them. They need a billing paradigm that prevents them from being taken advantage of by strategies like those that they employ against their competitors. Nevermind that the ride I canceled was 10+ minutes away, and was canceled immediately upon being booked. Advantage: Lyft.

I prefer Lyft by far, but they do the same thing. With Uber it seems like an automatic $2 fee, whereas with Lyft you have to cancel a couple of times.

That’s not really the same thing then now is it?

Re: Uber Faces FBI Probe Over Program Targeting Rival Lyft

#65

Post by jamesmishra »

to_bpr wrote: post #60
jamesmishra wrote: post #51

Earlier quoted context omitted.

Hey Kris, I'm sorry to hear that you had a bad experience, but it sounds like you were able to get your situation resolved with the support team. The situation you describe happens pretty rarely--Uber has done over five billion trips in seven years, and typically drivers are fairly intent on finding their rider quickly and delivering a five-star experience. In the future, perhaps various improvements to the product c…

Are things so bad at Uber that they've decided putting a PR guy on HN is a worthwhile investment?

I don't work at Uber anymore, but I visited the office recently and things look pretty good! :)

I just really love the company. I only left because my best-friend-in-the-whole-wide-world and I wanted to start a startup.

Although if the startup doesn't take off... I'd definitely consider going back to Uber.

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