Kanoa won’t ship its $300 earphones to customers who pre-ordered them • Hacker News Board

Re: Kanoa won’t ship its $300 earphones to customers who pre-ordered them

#61

Post by nunez » Mon, Aug 28, 2017, 3:07 AM UTC

khazhou wrote: post #30

> "...with the quick turn of events, we are emotionally overwhelmed" I didn't preorder and have no skin in this. But, it really irritates me when companies share their feels after screwing people over. I dont care that you're super sad! We're not compadres, and I'm not going to sympathize on a personal level when your professional failure cost me. Same with touchy-feely status updates when hosted services go down and…

I would love a communications email from a company that went like this.

"Hi! We're making this change. Please email or call us or if you have any questions, concerns or feedback."

In this case:

"Hello. We thank our Kickstarer backers for being with us since day one. Unfortunately, we have run out of capital and will be shutting down by . Those of you that pre-ordered can expect to get refunded within . Please email or call us or with any questions, comments or concerns."

Simple English. Short, simple and easy to communicate with the company further for those that need to.

That said, there must be a reason why PR specialists craft these lengthy, emotional messages to their customers.

Re: Kanoa won’t ship its $300 earphones to customers who pre-ordered them

#62

Post by nunez » Mon, Aug 28, 2017, 3:09 AM UTC

jacalata wrote: post #14

bbarn wrote: post #12

Earlier quoted context omitted.

That's really the thing to read into here. Too many people will blow this off and say "yep dumb kickstarters" but bottom line, they took people's money for purchases and didn't deliver on them. These purchasers should all be covered via chargebacks on their credit cards though.

Credit card charge backs are generally only possible within six months of the purchase date.

Also, those that ordered with debit cards are more or less out of luck depending on their bank. Some will do an investigation for you and credit you the purchase amount while they do it; others aren't so lucky.

Re: Kanoa won’t ship its $300 earphones to customers who pre-ordered them

#63

Post by nunez » Mon, Aug 28, 2017, 3:10 AM UTC

maddyboo wrote: post #19

The review video that "killed the company" was great. The entire time, I was bracing for the moment when the founder would offer a kickback for a good review, expecting a number above at least $2500. $500. He offered this guy 500 bucks for a false review of a product that they both knew was absolute shit. What a joke!

That was one of the most passionate, most heartfelt reviews I've ever seen. Super classy guy; will definitely look at his reviews in the future.

Re: Kanoa won’t ship its $300 earphones to customers who pre-ordered them

#64

Post by nunez » Mon, Aug 28, 2017, 3:12 AM UTC

on_and_off wrote: post #53

throwaway2016a wrote: post #18

To provide a counter anecdote: I have never been burnt by a KickStarter yet and I've backed about 7 of them. I have had to wait a very long time though. Once almost 2 years. But I am prepared knowing that one day I might back a losing horse. With that said, I'm surprised there is no recourse for the people who bought from the website.

I have been burned by one .. I am now very distrustful of kickstarter for physical products. With inexperienced creators, there are too many things that can go wrong. I backed a PID-Controlled Espresso machine. It seemed like a very good idea but the project creators were clearly out of their depth. They finally sold their company to decent espresso and the backers saw nothing of the finished product (or any real cou…

My fiancee ordered two physical products from Kickstarters. Both actually arrived, albeit extremely late. She's a huge fan of one but didn't like the other.

That said, I stay away from Kickstarter like the plague and wait for that stuff to drop on Amazon.

Re: Kanoa won’t ship its $300 earphones to customers who pre-ordered them

#65

Post by mgv11 » Mon, Aug 28, 2017, 7:11 AM UTC

Sorry for the people who lost their money. I've backed quite a few KS projects as well, but have stopped doing that mostly now. Just because there seems to be bit more of these sketchy projects and from all the projects I've backed I can say that I am "only" properly satisfied with half of them.

Of all the Kickstarters I've done been only been "scammed" once. That was some mobile game that never got the Android version they promised. Or actually they did release it as a free pay-to-win game years later, but had already counted it as a loss. Have had couple of very disappointing hardware projects, but at least I got the product. Oh and there are still couple of games in "production" that should have been released years ago.