Earlier quoted context omitted.
Can you provide some links to stuff about the infamous "?" emails?
This page has 10 such links. 8-) https://www.google.com/search?q=bezos+question+mark+email
Duckduckgo wasn't so helpful with this one. :-(
Still locked out of my AWS account
261–270 of 283 posts
Re: Still locked out of my AWS account
#262UPDATE: The hold has been removed from my account, and I have access again. Even though I had previously been told my account had been closed, it seems like this wasn't final. This resolution was down to an escalation of my case at Amazon, after a team member contacted me through Twitter and promised to personally look into it.
Glad to hear that ;)
Re: Still locked out of my AWS account
#263Earlier quoted context omitted.
I'm sorry for what you have to deal with, and I think as an industry we have definitely not thought through on the 2FA-over-phone system. But I feel like asking for a notorized letter confirming you are actually "you" is quite reasonable. Otherwise it'll be all too easy for malicious social engineering.
What's the consequence of him being impersonated here though? Some fraudster pays his bill and gets nothing out of it?
The Amazon support employee gets fired during some internal audit for policy noncompliance?
Re: Still locked out of my AWS account
#264Earlier quoted context omitted.
It depends - but once that happens he is likely in the clear. The FCRA( https://en.wikipedia.org/wiki/Fair_Credit_Reporting_Act ) states that once a debt is acquired by a new party, you(the debtor) can demand a proof of debt. If you don't get it in 30 days after the demand, the debt is null and void. If you do get it - proceed directly to small claims court and dispute it with all your documentation, and ask for an i…
Most cities charge <$50 for small claims court hearings too.
Can't you also ask to recover any court fees from the defendant if you win?
Re: Still locked out of my AWS account
#265Earlier quoted context omitted.
You're willing to pay the $30, $40, $50 AWS bill for services you aren't using but the $5 notary charge is some grave affront?
As said already in other comments of sibling thread: notary fees can differ hugely depending on state/country and may be more on the order of $40-$50.
As said already in other comments: the poster is in San Francisco. Last time I had to get something notarized in SF, I went to a UPS Store and it cost me $15.
Re: Still locked out of my AWS account
#266Earlier quoted context omitted.
To clarify, get a new number for your credit card account; don't cancel it entirely. If it's your oldest credit card account then canceling it outright will have bad repercussions for your credit score.
That's not necessarily sufficient. If the card is a Visa or MC and credit card uses the card update service that is available for such cards then that might give Amazon the new card number on the account. I believe that whether or not the update service works for a specific card is up to the entity that issued that card.
If you report the card as lost or stolen, I would guess that the update service wouldn't be used: the bank likely doesn't want to update the card number with someone who might have added it fraudulently.
Re: Still locked out of my AWS account
#267Re: Still locked out of my AWS account
#268I'm actually glad its this way. Its difficult to take over an account.
If you can't keep your passwords in check and use 2FA you ought to lose the account & make a new one. Some kind of consistency, e.g 2FA or password is needed to keep it secure.
Re: Still locked out of my AWS account
#269Earlier quoted context omitted.
This is why, when creating a new 2FA login, you MUST write down the one time use backup codes, and store them in a safe and secure place.
I learned this the hard way when google authenticator failed to restore my keys after a phone upgrade. Now I make sure I copy the data from those QR codes and store them in a GPG encrypted file (I store the data and the QR code itself as utf-8 art in the file).
The way that first sentence is phrased makes it sound like it was the app's fault.
Re: Still locked out of my AWS account
#270Also having problem with AWS - can't access it and they keep billing me for something there I want to shut it down (EC2?) but I can't. I recently moved from Brazil to UK (new address) and changed phone + sim card (Authenticator after restore from backup lost all 2 factor auth entries). This is the moment when you realise that you're outside of predefined use cases of The Machine and you're fucked. Nobody is here to h…
I store my 2FA in 4 different authenticator apps on my phone just in case. Google Authenticator has never restored these properly, ever. Encrypted backups or not.
It's not supposed to restore them.