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Still locked out of my AWS account

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Re: Still locked out of my AWS account

#241

Post by Lev1a »

Cacti wrote: post #219
stickydink wrote: post #141

I've been locked out of my AWS account for almost 3 years now. I have 2FA enabled, tied to a phone number I no longer have access to. I receive two emails per month. One invoice, for $0.80 (I cannot remember what is running on there, but I guess it must be something). One threatening, "Your AWS Account is about to be suspended". I've been "about to be suspended" for the entire 3 years. I want to pay the bill, I can't…

You're willing to pay the $30, $40, $50 AWS bill for services you aren't using but the $5 notary charge is some grave affront?

As said already in other comments of sibling thread: notary fees can differ hugely depending on state/country and may be more on the order of $40-$50.

Re: Still locked out of my AWS account

#242

Post by johnhenry »

colinmeinke wrote: post #236

UPDATE: The hold has been removed from my account, and I have access again. Even though I had previously been told my account had been closed, it seems like this wasn't final. This resolution was down to an escalation of my case at Amazon, after a team member contacted me through Twitter and promised to personally look into it.

Did they mention this article when they contacted you?

Re: Still locked out of my AWS account

#243

Post by manigandham »

stickydink wrote: post #141

I've been locked out of my AWS account for almost 3 years now. I have 2FA enabled, tied to a phone number I no longer have access to. I receive two emails per month. One invoice, for $0.80 (I cannot remember what is running on there, but I guess it must be something). One threatening, "Your AWS Account is about to be suspended". I've been "about to be suspended" for the entire 3 years. I want to pay the bill, I can't…

Their security worked, you lost access so this is entirely your problem. I'm happy to see that AWS requires notarization to get past 2FA.

Regardless of the size of the bill, comparing it to cost of a notary (which is very minimal) is irrelevant.

Re: Still locked out of my AWS account

#244

Post by chinathrow »

michaf wrote: post #203
stickydink wrote: post #141

I've been locked out of my AWS account for almost 3 years now. I have 2FA enabled, tied to a phone number I no longer have access to. I receive two emails per month. One invoice, for $0.80 (I cannot remember what is running on there, but I guess it must be something). One threatening, "Your AWS Account is about to be suspended". I've been "about to be suspended" for the entire 3 years. I want to pay the bill, I can't…

I was locked out of my AWS account for about 2 years due to loosing my 2FA authenticator on my phone. But had no open bills and didn't really care about it, so I did not try to gain back access. Until last week, when I decided that I need to use the account again. I simply clicked the recovery link on their 2FA login form. Had to enter my account details and my phone number. Within 15 minutes (as stated on the websit…

As of late, transferred phone numbers against the owners will is a thing.

Re: Still locked out of my AWS account

#245

Post by manigandham »

bitJericho wrote: post #239
freyir wrote: post #156

Earlier quoted context omitted.

It's not blackmail. He locked himself out of his account, and Amazon is erring on the side of caution before turning off services and shutting down accounts. While it might be a nuisance to get a document notarized, it's not some extraordinary hardship. The policy is there to prevent abuse. If he prefers to let his bill go unpaid as a result of locking himself out of his account, that's his choice.

You shouldn't have your credit ruined for not wanting to give up your documents to some shitty company.

That's not what's happening here. Not paying your bills does rightly deserve a warning on credit reports.

Not paying your bills because you lost access to your own account does not change this situation. The same way as that having no income or car or phone or internet and can't pay your other bills doesn't excuse those liabilities either.

Re: Still locked out of my AWS account

#246

Post by throwaway76543 »

sschueller wrote: post #222
throwaway76543 wrote: post #206

Earlier quoted context omitted.

I have disputed debt. Simple is relative, but I certainly did not have any trouble with the process. It's true that your credit can be damaged by false reports. It's also true that damages resulting from false reports are recoverable. If you don't feel like you can do it yourself, hire a lawyer and have them sue Amazon to recover their fee.

They are not recoverable. Good luck trying to get your rewards back once the credit card company cancels your card because some moron enter you social security instead of someone else's at the dept collector. Sure you can get a new account once your credit score is back but you get no simpathy from the credit card company. Even after more than 10 years with them.

Of course they're recoverable. See JOHN STEVENSON vs. TRW for example.

You seem to be saying lawsuits are a hassle. Yes, they are.

Re: Still locked out of my AWS account

#247

Post by malka »

wnevets wrote: post #186
yebyen wrote: post #157

Earlier quoted context omitted.

> "There should not be a resolution possible" This guy works in customer service. LOL If you're sending me a bill, you need to provide a way for me to resolve an issue such as this. "There is not a resolution possible, we will continue billing you in perpetuity thank you good day" is not acceptable. (It's AWS and they do, so maybe it is, but... try building a new service that isn't AWS with that attitude, and see how…

>If you're sending me a bill, you need to provide a way for me to resolve an issue such as this. not if you want it to provide real security.

I dont give a fuck if someone else want to pay my bills

Re: Still locked out of my AWS account

#248

Post by Ajedi32 »

calcifer wrote: post #208
aianus wrote: post #134

Earlier quoted context omitted.

This anecdote makes me very happy with AWS. I want loss of 2FA to completely revoke access to my account. Otherwise any smart hacker can social engineer Amazon support with some fake drivers license photo and steal all my BTC (for example).

So what is your plan in case your phone gets lost/stolen/whatever and you lose access to your TOTP app?

Use the backup codes they provided you with when you set up 2FA. Or does Amazon not have those? (If not that seems really strange, every other service I've set up 2FA on has that recovery method.)

Re: Still locked out of my AWS account

#249

Post by yebyen »

malka wrote: post #247
wnevets wrote: post #186

Earlier quoted context omitted.

>If you're sending me a bill, you need to provide a way for me to resolve an issue such as this. not if you want it to provide real security.

I dont give a fuck if someone else want to pay my bills

Yeah, for real why does my Comcast account need 2FA?

Re: Still locked out of my AWS account

#250

Post by Twirrim »

Thaxll wrote: post #194
Twirrim wrote: post #77

Earlier quoted context omitted.

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so, that'll result in two things: 1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out. 2) A post-mortem…

Because you think sending an email to Jeff will actually get into his inbox or even read by himself? lol.

I've seen it happen, repeatedly, and the outcomes of it (even to the point of hardware and software engineers being sent out to visit customers to figure out what is wrong). So yeah.
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