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Still locked out of my AWS account

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Re: Still locked out of my AWS account

#231

Post by kavok »

Thaxll wrote: post #194
Twirrim wrote: post #77

Earlier quoted context omitted.

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so, that'll result in two things: 1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out. 2) A post-mortem…

Because you think sending an email to Jeff will actually get into his inbox or even read by himself? lol.

This has happened plenty of times. Examples are in this thread.

Re: Still locked out of my AWS account

#232

Post by ouid »

stickydink wrote: post #141

I've been locked out of my AWS account for almost 3 years now. I have 2FA enabled, tied to a phone number I no longer have access to. I receive two emails per month. One invoice, for $0.80 (I cannot remember what is running on there, but I guess it must be something). One threatening, "Your AWS Account is about to be suspended". I've been "about to be suspended" for the entire 3 years. I want to pay the bill, I can't…

Have you tried calling your old phone number and seeing if it's been recycled? You could have that person do the second factor for you.

Re: Still locked out of my AWS account

#233

Post by satbyy »

djsumdog wrote: post #188
raesene6 wrote: post #143

Whilst this is more about AWS accounts, the ability of Amazon (and other cloud providers) to lock you out of an account with very limited recourse does present some other problems. I've got quite a few ebooks I've bought via Amazon Kindle. If amazon one day decided to delete/lock my account, I would lose access to all that content which I had "bought". The more data people store in various cloud providers systems, th…

You don't really buy eBooks. You can't resell them after all. You're just renting them. I'd look up some of the free tools out there and backup/un-DRM your Amazon/Nook/Google e-books. There are some guides out there for extracting your books notes as well.

> You're just renting them.

It's not renting really. If I rent a physical book (or house, etc), I have exclusive access to it. Nobody else can possess it. It's for this privilege that I'm paying. Obviously, this is not true of ebooks because 'X' persons can "rent" at the same time.

You're just licensing them. You're just paying for a license which can be revoked at Amazon's whim.

Re: Still locked out of my AWS account

#234

Post by pjc50 »

kavok wrote: post #228
michaf wrote: post #203

Earlier quoted context omitted.

I was locked out of my AWS account for about 2 years due to loosing my 2FA authenticator on my phone. But had no open bills and didn't really care about it, so I did not try to gain back access. Until last week, when I decided that I need to use the account again. I simply clicked the recovery link on their 2FA login form. Had to enter my account details and my phone number. Within 15 minutes (as stated on the websit…

Could the number be spoofed?

Unfortunately, yes - by going through the customer services of most mobile phone companies.

Re: Still locked out of my AWS account

#235

Post by likelynew »

Before bitcoin caught up with general public, I became interested in what it is to mine. To try it, I set up mining software in heroku. I knew even then that it is not a very nice thing to do, but it was free for me. I wasn't looking for money or something. In a day, my account was banned permanently, without prompting me of anything. While it deserved to be banned, but maxing out the CPU might even be caused by simple mistake in a legitimate way. I have a big suspicion that they can read the application code if there is a problem like this.

Re: Still locked out of my AWS account

#236

Post by colinmeinke »

UPDATE: The hold has been removed from my account, and I have access again. Even though I had previously been told my account had been closed, it seems like this wasn't final. This resolution was down to an escalation of my case at Amazon, after a team member contacted me through Twitter and promised to personally look into it.

Re: Still locked out of my AWS account

#237

Post by kyledrake »

foobarbazetc wrote: post #200
kyledrake wrote: post #145

This is such an unfathomable problem to me. When I need someone at my DC, I just call them and they pick up the phone.

You can pay Amazon for that level of support.

The level of support where they won't ignore my emails after locking me out of my account and compromising my production servers for a week without my consent.

Re: Still locked out of my AWS account

#238

Post by Crontab »

This story reminds me of a friend of mine who has a second Amazon account just for his Kindle. He does that because he read a story where someone lost access to their Kindle books after Amazon closed their account.

Guess this idea applies to AWS as well.

Re: Still locked out of my AWS account

#239

Post by bitJericho »

freyir wrote: post #156
bitJericho wrote: post #147

Earlier quoted context omitted.

I love your willingness to be blackmailed.

It's not blackmail. He locked himself out of his account, and Amazon is erring on the side of caution before turning off services and shutting down accounts. While it might be a nuisance to get a document notarized, it's not some extraordinary hardship. The policy is there to prevent abuse. If he prefers to let his bill go unpaid as a result of locking himself out of his account, that's his choice.

You shouldn't have your credit ruined for not wanting to give up your documents to some shitty company.

Re: Still locked out of my AWS account

#240

Post by komali2 »

CaptSpify wrote: post #223
komali2 wrote: post #204

Earlier quoted context omitted.

The idea being that it wasn't Amazon that shut it down, but the fraudster.

I guess I fail to see the importance of difference. Legal reasons?

Amazon is responsible for making a reasonable effort to prevent anyone unauthorized from doing anything to an account. Swap "shut down" with "read personal information tied to account" or "upload a heinous webpage to the AWS server," whatever.

This is not one of those "by any means, achieve the ends" type scenarios.

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