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Uber rolls out in-app tipping

washingtonpost.com

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Re: Uber rolls out in-app tipping

#371
post #49
post #2

Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator

And does a user's rating matter?

Yes,to an extent. I do not pick up low rated riders. You have to ne a real asshole to not maintain a decent rating as a rider. 4.70 is my cut off during the day. After midnight, I do not pick up anyone under a 4.8

Re: Uber rolls out in-app tipping

#372
post #2

Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator

What makes you think your lack of tip doesn't impact your rating now? The few Uber drivers I know expect a tip.

it absolutely does. Since the last rate cuts I rate lower for no tip. at 1.80/mile and 30c/ minute I felt I was paid fairly. at 1.55/mile it was still okay. At .85/ mile. no, there should be a tip.

Re: Uber rolls out in-app tipping

#373

It is sad that companies like Uber are being pressured into making these stupid decisions because of "social justice". For me the main benefit of using Uber (as well as all other on-demand services like Doordash, Caviar, etc.) was that everything is included and I don't have to think. Companies like Uber should be focused on building a product that consumers want and nothing else. These decisions are nothing more tha…

If they're being bullied into this decision (and I don't think they are), it's not because they're too timid to stand up to the media. It's because their customers might leave them, because their customers prefer companies that act more justly. You're arguing that a company should act only in its own rational self-interest. That's a reasonable point of view. But there's zero evidence that this is not in Uber's self-i…

ubers customer service support has actually gotten better. not great but... Lyft's is horrible, on the drivers side anyway.

Re: Uber rolls out in-app tipping

#374

It is sad that companies like Uber are being pressured into making these stupid decisions because of "social justice". For me the main benefit of using Uber (as well as all other on-demand services like Doordash, Caviar, etc.) was that everything is included and I don't have to think. Companies like Uber should be focused on building a product that consumers want and nothing else. These decisions are nothing more tha…

If they're being bullied into this decision (and I don't think they are), it's not because they're too timid to stand up to the media. It's because their customers might leave them, because their customers prefer companies that act more justly. You're arguing that a company should act only in its own rational self-interest. That's a reasonable point of view. But there's zero evidence that this is not in Uber's self-i…

[deleted]

Re: Uber rolls out in-app tipping

#375

It is sad that companies like Uber are being pressured into making these stupid decisions because of "social justice". For me the main benefit of using Uber (as well as all other on-demand services like Doordash, Caviar, etc.) was that everything is included and I don't have to think. Companies like Uber should be focused on building a product that consumers want and nothing else. These decisions are nothing more tha…

If they're being bullied into this decision (and I don't think they are), it's not because they're too timid to stand up to the media. It's because their customers might leave them, because their customers prefer companies that act more justly. You're arguing that a company should act only in its own rational self-interest. That's a reasonable point of view. But there's zero evidence that this is not in Uber's self-i…

ubers customer service support has actually gotten better. not great but... Lyft's is horrible, on the drivers side anyway.

Re: Uber rolls out in-app tipping

#376

Earlier quoted context omitted.

and that removes the social pressure how?

Maybe I'm just oblivious but this isn't a problem for me.

welp, time to pack our bags, if it's not a problem for wcummings, then clearly it's not a problem for anyone.
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