Interesting story, but I think it was a bit unfair to Uber. I'm glad this guy was made whole, but I'm not sure Uber's reluctance to paying you 4000 dollars because a driver stole your backpack qualifies as corruption. From what I can tell, the worst thing Uber did was not be sufficiently cooperative with the police investigation. This part of the narrative is extremely muddled and unclear, so it's hard to take a stro…
I'm all for being cynical and weary of mob hating. However, the article shows many times Uber is not trying to do anything.
The driver seemingly didn't get reprimanded or properly investigated by Uber. We don't know this for sure, but based on what went down, this seems to be the case. Uber lied to the police. Uber tried to turn it around against the victim for having so much evidence. When the victim was incredibly lucky to have a few of his evidence items (like photo on plane and security camera).
The victim (and police) were never able to get in contact with the driver. Shouldn't Uber have some sort of way for a customer of a driver to get into contact with said driver? The current way made it far too easy for the driver to get away with robbing the victim. This is possibly most damning against Uber -- they don't seem to be doing anything to change things. Perhaps they are. Changes don't happen overnight and they don't have to be transparent if they are trying to better things. So I'll definitely be humbled and retract my assumptions that Uber isn't trying to better things if they do in the coming months.
I wonder -- with a company culture on the lookout for loopholes and exploits in order to enter markets, do they tend to see that by default in the behavior of others? This guy got accused of deliberately leaving his bag in the car. There was also that incident with the rape, and the executive who brought back confidential files to discuss whether that was a fraud.
It is as if, "I think you are trying to commit fraud here ... because that is what I can imagine trying to pull off myself."
If a word has two definitions that have opposite meanings, then the word literally doesn't have any meaning at all. > What you think is pretty much irrelevant if everyone else disagrees with you. You don't think I can find a single other person who agrees with me?
https://en.wikipedia.org/wiki/Auto-antonym#Examples "cleave" and "sanction" are probably the most familiar examples here.
Off as in "The alarm went off" is another great example. You can tell the state changed, but not if it started or stopped.
Damn, one of my driver drove with my girlfriend's phone, we were waving to him but he didn't stop. We managed to call him via the app and he said he would send it back to us but never did. After that it was impossible to do anything/contact him via Uber :/
This happened to me. The driver decided to drop me off in the bus lane (instead of the normal taxi/car lane) at an airport and encouraged me to get out quickly and drove off just as fast because we were in violation of airport policy. Very shortly after I noticed my phone was gone and was in his car. I was able to contact him since I luckily had a tablet with data and I was using Project Fi but there was absolutely n…
Did you consider asking the police to file a criminal complaint against Uber for theft?
FTA: What Uber told the police. "The Uber department responded that they had no record of a trip from the vehicle with that license plate on December 5th, 2016, just after 11 PM, and the driver had not driven with them for 2 years." "Sufficiently cooperative" (per you) and outright lying are two very different things. FTA: "Why would Uber not have the information on the driver for the police? Uber asserted that they…
>"The Uber department responded that they had no record of a trip from the vehicle with that license plate [...]" This kind of thing worries me a bit. This past week I've taken two Lyfts where the license plate provided in the app didn't match what the driver was actually using. One of my drivers claimed they had just gotten a new car, but that's a bit odd to me since when I bought a new car it took several weeks to…
I've bought cars that came with plates and I've bought cars where they had to mail them to me. I think it varies.
This is sad to hear, and while I don't use Uber anymore, I did have one great experience - my phone slipped out of my pocket into the car as I was getting out, and the car drove off as I got out and did not carry anything there. I was able to contact the last driver by logging into the app from a hotel employee's phone and arrange a pickup not too long later.
I gave her a generous cash tip and many thanks for doing the right thing, as I was far away from my home in the Bay Area (was in Savannah for a race).
I'm glad this worked out for the OP. However, I think he may have made a couple mistakes that could have been avoided for a smoother process. The big one is not retaining an attorney. No, he doesn't have to for small claims court, but Uber clearly had its legal team looking at this. Now, I understand that lawyers are expensive and carry their own issues - but if he'd won the case with an attorney, he could potentiall…
I get that big companies are not your friend, but is it really necessary to wage total war by using all possible legal advantages and issuing ultimatums? "Here is the evidence I have that you're in the wrong" can sometimes hurt you later in court, but it can avoid the entire mess by convincing the party that they will likely lose, or yield a compromise.
This guy took the high road - once he had the license plate and an address, this could have taken a very different turn. If you're into someone for $4,000, it's a coin flip whether they invest effort into getting it back, or invest another $4,000 for someone else to get you back. If you are going to steal from someone, always keep that in the back of your mind... you don't know what type of person you're stealing from. Maybe it's an easy mark, or maybe it's a vindictive psychopath that would love an excuse to pull your teeth out in his basement over the next 30 days. "Risk vs Reward" and all that...