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Uber rolls out in-app tipping

washingtonpost.com

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Re: Uber rolls out in-app tipping

#111

Post by Veratyr »

SamLevin88 wrote: post #55
vthallam wrote: post #8

The most important feature I liked in Uber relative to lyft was no tipping. Why not spike the price up a little and compensate them. When they have started, the motto was, "Uber - Your private driver" and it was truly like that until today I tip the driver like every other service you get.

Why are people up in arms over this? Being able to tip on Lyft is one of my favorite parts and from what I've read and understood, it generally favors the drivers. You don't need to tip immediately, a nice little dialog pops up with pre-configured amounts, and you can go above and beyond if you had good service

Because many people (including myself) hate the very idea of tipping and don't want to see it becoming standard in places it isn't currently.

Re: Uber rolls out in-app tipping

#112

Post by digitalzombie »

inverse_pi wrote: post #85
spaceflunky wrote: post #26

Earlier quoted context omitted.

Uber is going to use tipping as excuse to lower payouts to drivers. If drivers get 80% of the fare now, they'll get 70% of the fare in a couple months because Uber will argue that drivers get tips now, which more than compensate for that loss.

fyi this is what Lyft is already doing

Right Lyft already do this but there is no pressure because you don't have to tip right away. You get off and think about it.

I was a Lyft driver for one summer. Also Lyft supposely paid more.

Uber never encourage tipping and they didn't care about their driver at all. Their CEO was on the record for this.

I chose Lyft because they were more friendly and they didn't treat their worker like dirt.

I wouldn't ride an Uber or work for uber unless I really really have to. Most of the time I use Lyft for rides.

It's a crap managed company, threat their female co worker like Donald's locker room talk.

They threat their worker like crap. They did some really unfair things against Lyft. Including massive call on Lyft rides and then canceling it. They spy on their rival Lyft drivers. And they tried to steal Google's autonomous car tech.

They got greedy with their expansion too.

Re: Uber rolls out in-app tipping

#113

Post by nxsynonym »

Tipping culture needs to die. It's gross and unfair to put the burden of payment on the customer. It does not improve service, only lets business owners skate by with paying their employees like dirt.

Restaurant workers, drivers, doormen, valets, whatever - they are doing real work and should paid as such. If they have a bad attitude then they should be fired. It should be not up to the customer to 'reward' good behavior.

Uber was already dead in my eyes. I don't love that Lyft even has a tipping option, but at least it's optional. Why not cut the salaries of the execs (who, as it's been proven, are worse than useless) and compensate the workers better?

Re: Uber rolls out in-app tipping

#114

Post by digitalzombie »

nym wrote: post #83
SamLevin88 wrote: post #55

Earlier quoted context omitted.

Why are people up in arms over this? Being able to tip on Lyft is one of my favorite parts and from what I've read and understood, it generally favors the drivers. You don't need to tip immediately, a nice little dialog pops up with pre-configured amounts, and you can go above and beyond if you had good service

It adds friction to the process for getting from A to B. Cabs 1. Find a cab 2. Hail the cab 3. Get in cab 4. Decide what to tip the cab 5. Pay the cab driver 6. Get out of cab vs Uber (without tipping) 1. Hail the uber from phone 2. Get in uber 3. Get out of uber You could make the argument that tipping is optional, but deciding not to tip is still a decision making step.

Uh... don't you have to rate the driver?

You don't have to tip the driver in the car dude.

You can just step out go home and rate and leave tip or not.

I was a lyft driver. You don't even need to tip cause I made a decent amount during the hours I work for. It's a nice gesture but I didn't care.

If you work around club hours and I forgot what they call it, in demand time, you're making decent money.

> Decide what to tip the cab

>___> dude it have preset option of 10% or something on there. Just click no.

You can do it outside of the car too jeez.

Re: Uber rolls out in-app tipping

#115

Post by nym »

digitalzombie wrote: post #114
nym wrote: post #83

Earlier quoted context omitted.

It adds friction to the process for getting from A to B. Cabs 1. Find a cab 2. Hail the cab 3. Get in cab 4. Decide what to tip the cab 5. Pay the cab driver 6. Get out of cab vs Uber (without tipping) 1. Hail the uber from phone 2. Get in uber 3. Get out of uber You could make the argument that tipping is optional, but deciding not to tip is still a decision making step.

Uh... don't you have to rate the driver? You don't have to tip the driver in the car dude. You can just step out go home and rate and leave tip or not. I was a lyft driver. You don't even need to tip cause I made a decent amount during the hours I work for. It's a nice gesture but I didn't care. If you work around club hours and I forgot what they call it, in demand time, you're making decent money. > Decide what to…

You don't have to rate the driver anymore I believe. Even if you put the step of tipping after getting out of the cab, it's a step.

Having a preset option is a good way to take out the friction, but instead you could just not include tipping and pay higher wages. Tipping is a way for businesses to bury the actual cost of a service.

I understand as a driver, it's nice to get tips, but if you get paid a fair wage it shouldn't matter.

Re: Uber rolls out in-app tipping

#116

Post by deer »

nxsynonym wrote: post #113

Tipping culture needs to die. It's gross and unfair to put the burden of payment on the customer. It does not improve service, only lets business owners skate by with paying their employees like dirt. Restaurant workers, drivers, doormen, valets, whatever - they are doing real work and should paid as such. If they have a bad attitude then they should be fired. It should be not up to the customer to 'reward' good beha…

> Why not cut the salaries of the execs

I'm afraid that's an executive decision.

Re: Uber rolls out in-app tipping

#117

Post by chaostheory »

RunawayGalaxy wrote: post #76
chaostheory wrote: post #62

Earlier quoted context omitted.

This is the reason I refused to use Amazon Fresh. I'd rather pay higher subscription prices like with Prime as opposed to tipping every delivery. Even if it's optional, just the existence of the tipping feature adds social pressure.

Last I checked for Amazon Prime Now, drivers are only aware of their tips in aggregate, so leaving $0 is putting pressure on Amazon to pay their drivers more. It's kindof shitty, and I don't use the service often, but if Amazon is going to give me an option on who is going to foot the bill for the driver, I will pass on that every time.

I'm aware of that, and personally it doesn't matter. It only lessens the social pressure. It doesn't eliminate it.

Re: Uber rolls out in-app tipping

#118

Post by wcummings »

linkregister wrote: post #90
SilasX wrote: post #52

Well, there goes my last reason for using Uber. I had been really excited that they were the one oasis pushing back against the tipping culture[1]. Particularly troubling is the framing: >Uber is enabling passengers to tip its U.S. drivers with a tap on its ride-hailing app for the first time, part of a push to recast itself as a company with a conscience and a heart. What? As if anyone preferring that a service be u…

Yeah, all the tipping advocates are probably not aware that most countries don't have tipping. Restaurant staff are paid according to local wages. So a racial minority won't be paid less than someone from the majority race. European and Australian restaurant staff aren't depending on arbitrary tips. They know exactly what they are going to make at the beginning of their shift. They don't feel like they're working for…

I think most restaurant staff split tips, so no one will be paid less than anyone else if they get low tips.

Re: Uber rolls out in-app tipping

#119

Post by wcummings »

andrewmutz wrote: post #19

I really don't like our tipping culture and enjoyed avoiding it with Uber. I'd be happy to pay 20% higher prices across the board in order to avoid tipping.

You can just tip 20% every time, its done through the app so its not really any more work, maybe one additional finger tap when you're rating the driver.

Re: Uber rolls out in-app tipping

#120

Post by smileysteve »

SamLevin88 wrote: post #55
vthallam wrote: post #8

The most important feature I liked in Uber relative to lyft was no tipping. Why not spike the price up a little and compensate them. When they have started, the motto was, "Uber - Your private driver" and it was truly like that until today I tip the driver like every other service you get.

Why are people up in arms over this? Being able to tip on Lyft is one of my favorite parts and from what I've read and understood, it generally favors the drivers. You don't need to tip immediately, a nice little dialog pops up with pre-configured amounts, and you can go above and beyond if you had good service

Because tipping is racist, sexist, and classist --- tips don't correlate with levels of service and reduce predictability in working and using a service.
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