61–70 of 376 posts
Earlier quoted context omitted.
You answered your own question. Why raise prices and risk losing customers when they can just use widely accepted social pressure to coerce you into subsidizing their cost of doing business for free?
For the same reason Uber originally went with the tip-free model for their service?
Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator
You answered your own question. Why raise prices and risk losing customers when they can just use widely accepted social pressure to coerce you into subsidizing their cost of doing business for free?
That being said, I believe Lyft pools tips from riders to avoid a tit-for-tat ratings, and drivers to not know if a rider tipped for a particular trip. If Uber follows that model, then perhaps this is a reasonable middle ground.
They are destroying their unique selling proposition. I can already push buttons and screw around with cab companies and drivers. I was looking for better than that. Uber's supposed to be no hassle. What the fuck, guys?
Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator
I understand the marketing costs of getting drivers and riders on the platform but end of the day, if the drivers are going to make more and riders get a similar experience, it would be an obvious choice to switch, wouldn't it?
Put another way, why isn't anyone doing it? I hardly believe that Uber/Lyft's model has a wide defensible moat.
In restaurants, when a waiter is tipped, the kitchen gets part of the money. How would that work with Uber? Will programmers receive part of the tip money?
That practice is highly dependent on the restaurant and locale. In many places, it's illegal to require the waitstaff to pool tips with the kitchen.
https://www.eater.com/2016/2/26/11119264/restaurants-tip-poo...
In restaurants, when a waiter is tipped, the kitchen gets part of the money. How would that work with Uber? Will programmers receive part of the tip money?
http://www.restaurantbusinessonline.com/operations/advice-gu...
Now I'm going to start using Lyft again. The tipping model is terrible and given the option I'll always shy away from it. Even though Lyft has the same feature, they pay better, so I don't feel bad for not tipping them. Also having to deal with some of the shadier/creepier drivers expecting tips sounds like something I'd rather not deal with.
Except, my Lyft ratings kept on tanking, and I didn't even know. At one time I tipped a guy nearly 60% of the tab. Despite of this, my Uber rating were 4.8 and Lyft ratings were 4.0.
Eventually I figured out, it is the way Lyft implemented their tipping mechanism. All tips are combined and given to the driver at the end of the week. I mean what is the point of tipping then?
Since then I only give cash tips.