Earlier quoted context omitted.
>> Imagine if unions were strong and IT were unionized. How would you imagine the progress we've seen in information technology? We are a long way off from being able to say high technology has truly caused progress. Right now, it seems to do more harm than good. People in the tech industry are slowly coming to terms with their impact on the world outside their sphere of awareness, but that newfound conscientiousness…
I imagine the progress in microprocessors, photolithography, search, education, power generation, drugs discovery, communications, etc., etc., do have a measurable impact on progress of the species. Imagine if tech were stuck where it was in even 1999. So many things possible today would not be possible (due to cost or unavailability).
Where tech directly touches my life, I wouldn't say today's tech makes me any happier or substantially improves my wellbeing over what 1999-level tech did. Worse in some ways. I do different stuff with 2017 tech than I would without it, but I doubt it's actually improving my life more than 1999 tech. I do have to remain up-to-date and immersed in it because it's an expectation of modern life and you'll drop out of what remains of shared culture and expectations of availability, et c if you don't (especially being a developer) but it's not per se especially appealing.
Self-driving cars (though I expect their benefit to largely be eaten up by race-to-the-bottom behavior or some form of rents capture, same as wide availability of personal automobiles mostly destroyed their time-saving benefits) and (even better) affordable, highly capable general-purpose housework robots would be a big deal for my quality of life, but we don't have those yet.
I'm sure industry and R&D applications of post-1999 tech improvements have been important, of course.