As a professional delivery worker and an employee of the everyone-hates retailer i have this view: This is an experiment. Only. Lore has said that 75% of delivery cost is labor related. Wal-Mart is insane about not working off the clock. They won't force associates to do this. From the delivery aspect: When we get a new delivery person they suck for months. There are so many variables that make failure probable: unma…
Interesting view. You mention many problems. Most of them can be solved with data gathering - what's this unmarked address, which is the relevant unit, what the right access path, which workers do and don't give a shit, etc. and with the right app, and so many employees, you can gather all that data relatively fast, assuming some repeat orders. Heck, maybe do that with augmented reality via phone, to make it dead sim…
And still carriers get it wrong. Every Sunday.
Remote help from another employee? First, if that other employee is off the clock they cant help.
Repeat knowledge of family/address makes success.