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How to Report a Bug to Microsoft

schveiguy.com

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Re: How to Report a Bug to Microsoft

#91

Post by flai »

agentdrtran wrote: post #45
schveiguy wrote: post #29

Earlier quoted context omitted.

So you are saying it actually worked. Awesome! And thank you very much! I honestly didn't know about the "frown" thing. I frankly have a hard time finding stuff in the menu on the 2016 products. I spent about 5 minutes looking at another person's PC (who was having the issue originally) to figure out what version of office they had before finally just clicking on the start menu and seeing "Excel 2016". Help->About ju…

Not to excuse Microsoft here, but it's in a giant button marked "Feedback". Come on.

Well, the L1-Support could have said that:

"To report a bug please open the FILE menu, and click on "Send feedback". Ta-dah.

Support is still shit if they can't do that. In a software-company everyone should know the rough path to actually report a bug, or what looks like one.

Re: How to Report a Bug to Microsoft

#93

Post by dandare »

I have reported a bizarre Outlook bug 18 months ago and I am still getting updates from desperate people slamming their heads into the same wall. Microsoft could not physically give less fuck (Plank-fuck?).

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_...

> Secondly, what an ignorant unhelpful error message is this? What is the error? In which rule it is? How do I fix it? The message could have equally read "F... YOU!", it would be equally unhelpful and rude!

Re: How to Report a Bug to Microsoft

#94

Post by pbhjpbhj »

shmed wrote: post #11
ElijahLynn wrote: post #3

That was fantastic!!! And to think, all they have to do is have a "report bug" item in the help menu.

Which they do. There is absolutely a report bug item in the help menu. There's a full "Feedback" section in the menu made exactly for this purpose.

So it's under Help > Feedback > Report Bug ?

Re: How to Report a Bug to Microsoft

#95

Post by schveiguy »

agentdrtran wrote: post #45
schveiguy wrote: post #29

Earlier quoted context omitted.

So you are saying it actually worked. Awesome! And thank you very much! I honestly didn't know about the "frown" thing. I frankly have a hard time finding stuff in the menu on the 2016 products. I spent about 5 minutes looking at another person's PC (who was having the issue originally) to figure out what version of office they had before finally just clicking on the start menu and seeing "Excel 2016". Help->About ju…

Not to excuse Microsoft here, but it's in a giant button marked "Feedback". Come on.

Mea Culpa. I installed 2016 to try and find the issue with my system, I haven't searched around the UI for bug reporting tools, didn't even know Microsoft had added them. Just found it now, indeed it looks quite useful.

I'm going to update my post with more information because actually, there's a lot of great tips from these comments!

Re: How to Report a Bug to Microsoft

#96

Post by chmars »

agentdrtran wrote: post #45
schveiguy wrote: post #29

Earlier quoted context omitted.

So you are saying it actually worked. Awesome! And thank you very much! I honestly didn't know about the "frown" thing. I frankly have a hard time finding stuff in the menu on the 2016 products. I spent about 5 minutes looking at another person's PC (who was having the issue originally) to figure out what version of office they had before finally just clicking on the start menu and seeing "Excel 2016". Help->About ju…

Not to excuse Microsoft here, but it's in a giant button marked "Feedback". Come on.

I have given feedback many times (and on the same bugs) with zero results – I have never received a feedback and the reported bugs are still present … it is less frustrating to use workarounds.

Re: How to Report a Bug to Microsoft

#97

Post by nikanj »

Spooky23 wrote: post #32

I get the same nonsense and runaround as a Premier customer. 10 years ago they were wonky about engineer assignment but excellent. 20 years ago a guy would be on an airplane for a crit sit. Now, forget it. It seems like the KPI they care about isn't resolution, but getting issues dumped to the next queue.

Inbox zero meets bug tracking

Re: How to Report a Bug to Microsoft

#98

Post by DoofusOfDeath »

sonyakop wrote: post #26

I would agree with Namrog84 (yes, I'm an MS employee). Also, the Excel UserVoice should allow you to report bugs and I would say should be your first stop for any issues that you encounter ( https://excel.uservoice.com/ ). Also, I worked as a Product Manager (Marketing) in the Office division for about 3 years, and honestly if you find folks who you know in Marketing, we're all about community and are willing to help…

With all due respect, I don't think you're correct regarding questions about disabling Windows 10 telemetry.

Re: How to Report a Bug to Microsoft

#100

Post by senectus1 »

namrog84 wrote: post #6

Hi schveiguy, I am just a completely random MS employee, acting on my own behalf, who is browsing HN on my day off from work. I work in Xbox and don't work anywhere related to Excel or tech support. I just repro'd your issue in under 30 seconds in Excel 2016, and also submitted an issue internally on this. I hope it helps :) http://i.imgur.com/N6X2Lj4.png Also, I'd highly recommend using the builtin feedback menu, e.…

you guys REALLY need to do something about your "user profile" management. I spent weeks trying to figure out why I couldn't manage my sons xbox account (as the designated family leader). I ended up giving up.

It appears, along with all the "help" and FAQ documentation, that the whole thing is setup to be used and managed buy an owner of an xbox.

we dont have or want one. My son has an android device and wants to play on a realms minecraft server which is only possible via a blasted xbox account.

In the end i gave up, so disgusted by MS and the infuriating interface. Luckily my boy's only 9 and happy to move on with something else. but it put right off anything xbox related, and i hold the purse strings.

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