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New Surface Pro

microsoft.com

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Re: New Surface Pro

#131

Post by jonknee »

sacheendra wrote: post #101
nailer wrote: post #41

One import thing with all Surface laptops that most people don't know: > Support is limited to the country you purchased the device in. Eg: - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. - If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you. I purchased a Surface Book (which I love) in a Micr…

> - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. Not true. That is only for the iPhone. The Macbook has only national warranty.

https://www.apple.com/legal/sales-support/applecare/appmacna...

> Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country.

It sounds like you can get treated differently based on where you are.

Re: New Surface Pro

#132

Post by noahbradley »

6stringmerc wrote: post #63

Look I'm a fan but until I see it running some real heavy artillery (Ableton Live 9 Suite, Massive, AmpliTube, and a half-dozen VSTs) in real-time vs. the competition, then it's just another hollow claim. Sure, hardware and performance are getting better. Sure, the Surface Dial is a massive game changer in the long term. But, look, the problem with marketing to creative people is that they take it sort of as a challe…

I'm a fairly professional creative myself and have been using Surface products to do my work for the last 4~ years almost exclusively. Heavy Photoshop work, lots of video editing, 3D modeling & rendering, etc.

Sure, I'd love to have 32GB of memory and an even more powerful machine in general, but I've been damn happy with all of the Surface products I've owned.

Re: New Surface Pro

#134

Post by microtonal »

sacheendra wrote: post #101
nailer wrote: post #41

One import thing with all Surface laptops that most people don't know: > Support is limited to the country you purchased the device in. Eg: - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. - If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you. I purchased a Surface Book (which I love) in a Micr…

> - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. Not true. That is only for the iPhone. The Macbook has only national warranty.

False. From the UK terms for MacBook Pro (I checked the terms from the Netherlands as well, and they are similar):

You may obtain service in the European Economic Area (EEA) countries and Switzerland without paying any shipping and handling fees. Outside this region, service options may be limited. If a given service option is not available for the Apple Product in such country, Apple or its agent shall notify you about any additional shipping and handling charges which may apply before rendering service. Shipping and handling charges will not apply in countries where Apple does maintain an Apple Retail Store or Apple Authorized Service Provider (“AASP”) (a list of current service locations is provided at locate.apple.com/uk/en).

IANAL, but basically this seems to say: (1) in the EEA you can get your support no questions asked, (2) outside the EEA you may have to pay S&H charges, unless there is an Apple Store or Reseller.

Re: New Surface Pro

#135

Post by zghst »

dawnerd wrote: post #15
nilved wrote: post #13

Earlier quoted context omitted.

Are you saying that 16 GB isn't enough?

I would considering it's a "pro" device. 16 should be minimum.

"pro", not "specialist" or "expert" device. It's still a consumer class device, just sits on the higher end of the chain.

Re: New Surface Pro

#136

Post by jonknee »

intoverflow2 wrote: post #122
Longhanks wrote: post #4

> The most versatile laptop. ...that doesn't ship with a keyboard (pen isn't included either). No USB-C. 16GB RAM maximum.

> No USB-C What would you even plug into it? It's not like USB-C accessories are readily stocked everywhere, I'm still carrying around dongles all day for my TouchBar MBP. If the laptop shipped with USB-C people would be whinging they need dongles, literally can't win.

> If the laptop shipped with USB-C people would be whinging they need dongles, literally can't win.

How about multiple USB ports, say 1 USB-A and 1 USB-C?

Re: New Surface Pro

#137

Post by paulcole »

dilap wrote: post #69
nailer wrote: post #41

One import thing with all Surface laptops that most people don't know: > Support is limited to the country you purchased the device in. Eg: - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. - If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you. I purchased a Surface Book (which I love) in a Micr…

wow, that's crazy customer unfriendly.

Eh, is it really? How many customers does this really affect? If you're from a European country and buying in the US, odds are you're trying to avoid VAT.

Re: New Surface Pro

#138

Post by maxxxxx »

zghst wrote: post #125
maxxxxx wrote: post #86

Earlier quoted context omitted.

I am not sure if you are trying to be funny or if you are an arrogant prick.

What's so taboo about creating things under the constraints of machines that everyday people own? The best engineers are always the most resourceful and focused.

Maybe their stuff is extremely complex and is already optimized? Before you make such a suggestion you should be very sure that you understand the situation.

Re: New Surface Pro

#139

Post by gallerdude »

They picked some low-rez pictures to show this off. Check out the picture of all the software being demonstrated. Apple is always really good at showing you a crisp picture of the software side.

Re: New Surface Pro

#140

Post by ghshephard »

sacheendra wrote: post #101
nailer wrote: post #41

One import thing with all Surface laptops that most people don't know: > Support is limited to the country you purchased the device in. Eg: - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. - If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you. I purchased a Surface Book (which I love) in a Micr…

> - If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are. Not true. That is only for the iPhone. The Macbook has only national warranty.

I've had my USA purchased MacBook Air repaired (many, many times - I use my laptops out in the field in very rough conditions) -in both Canada and Singapore. I don't know about other countries, but those two countries honor USA warranties on the MacBook Air.
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