Good article. But I have to ask for clarification for this statement: "Empty seats cost the airlines money, and they need to recoup those losses somehow." What does this mean? The issue here is overbooked seats. If a seat is physically empty during the flight because the passenger just doesn't show up, the airline doesn't lose any money - the ticket/seat is still (pre)paid for. Overbooking is simply a way for the air…
> If a seat is physically empty because the passenger just doesn't show up, the airline doesn't lose any money - the ticket is still paid for. Overbooking is simply a way for the airlines to make extra money on top of what they would normally make Your logic is perfectly reasonable and sound, and it took me many years of working for Big Corp (TM) to understand that is simply not how a big corporation thinks. Once the…
The particular incident isn't really a good one to base discussions on, it was so egregious that the discussions are boring. It shouldn't have happened.
There is a more interesting discussion to have about overbooking, whether to allow it and how to deal with the situation where they get it wrong and don't have enough seats. Maybe the minimum payout for denied boarding should be higher. Maybe the airline should have to start their offers for voluntarily taking a later flight at that price. Maybe the sale process for all tickets should include an option to actually reserve the seat (for a fee).
But there isn't a discussion to have about whether a business should call the police to beat up a customer that they just don't want to serve.