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Jeff Bezos’ Annual Letter

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201–210 of 272 posts

Re: Jeff Bezos’ Annual Letter

#202
post #186

Earlier quoted context omitted.

There may not be a question of who owns the aircraft, but there are definitely questions of whether they have a legal right to force someone from whom they have accepted money in exchange for allowing them onto their property merely minutes earlier and who has not in any way violated the contract. People seem to think that flight crew somehow have been ordained with god-given authority to suspend the rule of law aboa…

I think that refusing to leave someone else's private property makes the use of force inevitable. I would expect him to be treated essentially the same if he refused after being asked to leave a bar, a movie theater, someone's home, etc. I'm not aware of any situation where you can legally be involuntarily strip-searched without being arrested. Maybe by customs but I'm not sure. Personally, if the flight crew instruc…

I think that refusing to leave someone else's private property makes the use of force inevitable.

I know Americans are a bit high-strung when it comes to "property rights", but here's one example: It may be your property all you want but you can't call the police to kick your tenants out because you decided you don't want them there any longer. IF there has been a contract violation, you can go to court and eventually get an enforceable court order, but if you call the police and tell them to kick your tenants out because you just changed your mind about renting it to them, they're more likely to laugh in your face.

That is what the police should have done in this case. Once they ascertained that the passenger ticketed in his seat and was not a safety issue, they should have said "sorry, this is a contract dispute. You can take him to court."

Edit: Note that after kicking him out he was not arrested and has not been charged with any crime that I've heard of.

Re: Jeff Bezos’ Annual Letter

#203

Earlier quoted context omitted.

For me it's been shipping issues. At some point Amazon became really unreliable with their delivery date "guarantees". I've had four separate packages simply not arrive at all, and plenty more that were a few days to a week late. Confusingly, the Amazon app seems to mark a package as "delivered" when the estimated date is reached, regardless of its actual status. When you dig into the tracking information, sometimes…

You may also have a package thief.

In that case it wouldn't be showing up on Amazon's tracking.

Re: Jeff Bezos’ Annual Letter

#204
post #192

Earlier quoted context omitted.

Unfortunately, Amazon does not appear to keep different sellers products separate in the warehouse. All it takes is one seller sending counterfeit products to the warehouse for their inventory to be contaminated by counterfeits. This makes "fulfilled by Amazon" more risky in some respects.

If this is true (and I suppose Amazon's the only one who really knows, absent a supplier orchestrating a test), then I can't believe there wouldn't be grounds for a class action lawsuit. Because, crucial, Amazon also comingles reviews for the same product. I'd assume they have boilerplate in their legal agreements that waive rights to do so. But it seems blatantly obvious that if I put a novel item on Amazon, attract…

This has been discussed here in the past. If you look at the FBA program they explicitly charge extra to not co-mingle your inventory.

Re: Jeff Bezos’ Annual Letter

#205
post #40

Earlier quoted context omitted.

Without runoff elections its always going to veer towards a two party system. It would work if we did two votes: vote first for who you want, then second vote for the best choice from top two.

Seems approval voting would be easy and predictable based on http://zesty.ca/voting/sim/

Interactive graphs based on that research: http://ncase.me/ballot/

Re: Jeff Bezos’ Annual Letter

#206
post #66

I might be shunned for beating the dead horse, but while he talks about 'True Customer Obsession', he allows counterfeit goods erode his customer's trust in Amazon. I'd argue Amazon's 'process as proxy' in dealing with counterfeits is the careless return process. 'Oh, it's counterfeit? We're sorry! Here's your money back!' does not solve the issue. Sure, thanks for the $10 back, but now I must think twice (or thrice!…

Agreed. As a long time prime user, it's been the rise in counterfeit goods that has really shook my unwavering loyalty to Amazon. I used to order everything on there, without thinking twice. Now, I'm much more careful about what I buy on there, and often just avoid purchasing on Amazon entirely.

I'm in the same boat—long-time Prime user, but the counterfeiting has made me think twice about purchasing things from Amazon. I recently made two high-ticket purchases through Best Buy instead.

It's not just electronics either. I now search comments for "fake" or "counterfeit" on nearly every Amazon purchase I make. I was about to buy cologne from Amazon and ended up just purchasing it from Macy's.

Re: Jeff Bezos’ Annual Letter

#207
post #78
post #25

Earlier quoted context omitted.

Yea, I'm not going to share which airline or which branch (other than to say it wasn't United or Chicago), but I have a relative who works at a pretty high position in one of them and they were, to my great surprise, in defense of United and the police in that episode earlier this week. Statements like "airlines bump people all the time", "they can't offer anymore than what they did, its a set rule", and "if they jus…

Because they are that powerful, they know it won't hurt them much, for example I will still fly united if the ticket is $10 less.

> for example I will still fly united if the ticket is $10 less.

I won't. I had to save me at least $100 before I'll choose United. Which has nothing to do with this case. I just really don't like United due to previous experiences.

Re: Jeff Bezos’ Annual Letter

#208

Reposting this thought from the other discussion[0]: >Third, use the phrase “disagree and commit.” This phrase will save a lot of time. If you have conviction on a particular direction even though there’s no consensus, it’s helpful to say, “Look, I know we disagree on this but will you gamble with me on it? Disagree and commit?” By the time you’re at this point, no one can know the answer for sure, and you’ll probabl…

I worked at Amazon for almost five years. Like every leadership principle, this one was easily perverted. Many people I worked with took this to heart, and among peers there was often an honorable sense of "OK, I will disagree and commit on this one". But I also spent a few years in an org where I don't think I ever saw someone more senior disagree and commit to the opinion of someone more junior. At each level of th…

> You wouldn't believe the range of things I saw justified as "customer obsession".

I would like to hear some of them if you have the time and inclination.

Re: Jeff Bezos’ Annual Letter

#209

I wrote an email to Jeff suggesting that Day 2 might be started by losing control over what is sold in his shop. I really respect the way he thinks about the company and I have bought stock in it as a reflection of that respect. My hope is that he will be able to match 'focus on the customer' with 'don't sell the customer counterfeit or shoddy crap'. With their investment in Machine Learning one would hope they could…

There's a lot of talk about counterfeit goods in this discussion, but my problem is the amount of sellers selling the same thing, and using bad search terms to get their listing to the top, and generally making everything harder to find. Have you ever tried to search on something that doesn't have, like 3 or 4 really, really obvious market-leading options? And then sort by anything other than the default? It's impossible! God go with you if you ever sort by price, ascending!

I've been a Prime member for several years, but the site has become so much less useful for me that I'm about to just let it lapse. I think it's creating opportunities for more-focused competitors, like Wayfair. I used to use NewEgg for electronics, but now they've started going the same route. I have to study every listing to make sure I'm getting it from a US warehouse, and not via a slow boat from China.

I just ran into this today with a big-name monitor, even. I added 2 very-similar models to my cart, and went with the one that had free 2-day shipping. Why did the other one have free shipping, but took 5 days? I don't know! There was nothing about the listing that would have tipped me off that it was a non-Amazon retailer. I'm getting tired of playing this game.

Re: Jeff Bezos’ Annual Letter

#210
post #192

Earlier quoted context omitted.

Unfortunately, Amazon does not appear to keep different sellers products separate in the warehouse. All it takes is one seller sending counterfeit products to the warehouse for their inventory to be contaminated by counterfeits. This makes "fulfilled by Amazon" more risky in some respects.

If this is true (and I suppose Amazon's the only one who really knows, absent a supplier orchestrating a test), then I can't believe there wouldn't be grounds for a class action lawsuit. Because, crucial, Amazon also comingles reviews for the same product. I'd assume they have boilerplate in their legal agreements that waive rights to do so. But it seems blatantly obvious that if I put a novel item on Amazon, attract…

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