161–170 of 464 posts
It seems the only thing these carpetbaggers understand are lawsuits where they lose.
Its CEO deserves the boot—it happened on his watch!
Travelling in the US or with US airlines is not looking very good right now. Not just the United incident(s) but also TSA, Trump travel restrictions, flights constantly overbooked, massively late etc. I wonder if it will start impacting traveller and tourism numbers at some point. I think anyone who doesn't really need to be in the US and/or is planning travelling with kids is likely to have some second thoughts at t…
I am constantly surprised when reading about the US. You would think that there would be more similarities with New Zealand, my home country. Anecdotally; I flew to Australia a few months ago on an economy-class ticket purchased at very short notice. My trip through both Auckland and Melbourne airports was very pleasant, and I had no need to even interact with any of the personnel the whole way through. The flight wa…
I wonder if this is a staged attempt (on the part of United, if not also the passenger) to prove that the prior instance was not about race or class (e.g. economy vs. first). "See, we do it to everyone!" Could this latest behavior be used as defensive evidence in a court case alleging discrimination?
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Anecdotally I've noticed that for like 5 years now my friends and family have a pretty severe aversion to flying anywhere for anything. From needing to show up hours before the flight, to the invasive screenings, the insane restrictions on what you can and cannot bring, the sentiment that if you check any baggage it's basically as good as gone, the ever increasing cost, the delays, and even things like the worry abou…
Your door-to-door time with those two trips is probably not that far apart, when you factor in time getting to and from the airport, waiting for security, waiting for luggage, and delays. Plus driving is cheaper and less stressful...
Mind you I'm from Europe, our gas prices are 4x as high and for trips to e.g. the UK or Scandinavia we have to cross a body of water. There's some toll roads too in e.g. France, and Germany wants to introduce those too.
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The information is missing from the story, but is available on other write ups of the same story. It happened on April 1st. He was offered the difference in price between the first class seat and the economy seat. That seems like poor compensation since this is basically a form of denied boarding, which involves higher compensation. Perhaps technically, since he still had a seat, it's not denied boarding, but it's ce…
Any verification that handcuffs were threatened? A guy saying it's so while also claiming he's considering a lawsuit doesn't lend much credibility -- he has a financial incentive to hyperbolize.
He doesn't appear to need the money: http://www.tripacificllc.com/team.html
Edit: Also, he has a JD from Stanford. Lol...United picked the wrong guy.
What a lack of professionalism. The customer even paid premium price to be in first class and instead of being notified at the gate, like any respectable airline would do, he's asked to give his seat to somebody "more important" than him when already seated. It doesn't make any sense, if that "more important person" came later, he should be the one getting compensated by the airline especially when the problem occurr…
I asked United whether I could use their lounge at SFO as they cancelled my flight to Heathrow and I was going to be waiting the best part of a day for a flight to Dulles to take an alternative that would get me home 1.5 days late. By the look on the faces of the two lounge receptionists, you'd think I'd asked if I could take a dump on their desk. "Other people have paid membership to use this lounge" I was told in a…
We felt that, as full fare, 1st class passengers, delayed for 12 hours by non-weather reason, we should have access to their lounge. Nope. I'm happy to say I never flew with them again.
The end result is that US airline employees see their loyalty to each other as more important than customer service.
This mentality enables the micro-selling, endless class stratification, rigid authority and the generally unpleasant demeanor of staff. They're really not friendly in the US, and strikingly different from, say, Asia-based carriers.
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Why is that a big deal? You're warned not to bring bottles of liquids before you even get into the TSA line. Sure the TSA is bunch of security theatre in some cases, but if there's a rule there, why do you have to be a prick about it?
Because it's a huge waste of time and resources. No one benefits. There's no reason for these clowns to be wasting my time and making people buy water on the other side of the checkpoint. It's just one huge welfare program for unemployable morons, and I have to waste two hours every time I fly to put up with their dumb horseshit. I'm gonna throw a brick through your front window. No reason for it, just gonna do it. H…
As for TSA security theater and it's bloated budget, right on.
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I'm sure they could create a Soviet style no win situation if they want to. " Sir please deplane we need your seat " " No- I haven't done anything illegal and am in my seat already " " Looks like he's not following crew instructions! Get em' boys! "
Like being arrested for resisting arrest.