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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

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Re: iPhone App will not stay open - just flashes when trying to launch

#361

Post by protomyth »

dqv wrote: post #68
qume wrote: post #53

Dear customer, We are a small team who don't have the resources to test every single OS version on every device. Problems will happen. As such we're happy to issue you a refund, and you can keep the device. All we ask is that you let us update the app to make sure it's working on your device, and hopefully others. Thank you for helping us find the issue. We will work tirelessly until it is fixed. If at some stage you…

Yep. It usually turns out better that way. (except I'm not sure how I feel about asking them to change their review at this stage)

I would probably be a lot more indirect about it.

Thank you for helping us find the issue. We will work tirelessly until it is fixed. If at some stage you are satisfied we would be delighted to turn your one star review into a five star one.

to

Thank you for helping us find the issue. We will work tirelessly until we turn your one star disappointment into a five star experience.

Re: iPhone App will not stay open - just flashes when trying to launch

#362

Post by konceptz »

Just an FYI update for those still looking.

Admin posted a response: Ok, calm down everybody. Save your pitchforks and torches for your elected representatives. This only lack the death treats now.

The firing of the customer was never about the Amazon review, just wanted to distance from the toxic individual ASAP. Admittedly not a slickest PR move on my part. Note taken.

A quote from a random guy132.

PS: Anybody has Streisand's phone number?

Re: iPhone App will not stay open - just flashes when trying to launch

#363

Post by otterley »

hellofunk wrote: post #358
hehheh wrote: post #276

Earlier quoted context omitted.

I'm also surprised at the amount of overly sensitive people defending Garadget here. Their basis -- that this customer was likely brought up wrong -- is a bit amusing. It suggests that the defenders were brought up to judge others based a single interaction, without any thought of context, or anything but the barest of social awareness. 'course, here I am doing the judging now.

Welcome to American culture. If you think this is bad, look at how parents judge other parents' parenting skills. Mom-shaming is one of the great American past-times. There are few cultures in the developed world with such a strong affinity for judging others. It's the root of the political climate, too: two people who might otherwise get along will, for example, often never have a second date once they discover they…

Shaming others is one of the basic acts of culture reinforcement. It's everywhere in one form of another, not just America. You might notice it here if you're a foreigner because what we shame might be different than where you come from.

Re: iPhone App will not stay open - just flashes when trying to launch

#364

Post by theprotocol »

toomuchtodo wrote: post #360
theprotocol wrote: post #359

Earlier quoted context omitted.

You can't simply sell your products on Amazon and then brick the product if you find out someone that you don't like bought it. That's absolutely absurd and frankly I find it shocking how biased you are towards the creator. You can't retroactively undo a sale based on your whims.

> You can't retroactively undo a sale based on your whims. But you can! You don't like it, but its entirely possible (clearly) and legal. Why should you be required by law to provide services to someone? Or are you interested in Amazon using their leverage to enable customer abuse of sellers? No thank you. The entitlement complex runs deep in society today. So unfortunate.

It's not necessarily that you're required to provide services in the first place, it's that that ship has sailed once you've already sold the product, while knowingly using a marketplace which has no vetting.

I wonder how you'd feel if a company decided to disable your fridge years after you bought it, because you publicly pointed out an issue with the product and figured it's worth 2 stars. Tell me, is there a time limit on this insanity?

Re: iPhone App will not stay open - just flashes when trying to launch

#365

Post by HelloNurse »

When judging the social and technical skills, business sense, self-preservation instincts etc. of the involved parties, consider that these people are special enough to devise and produce a ridiculously unsound IoT device and to buy it. Learning about this incident made me feel on the winning side of natural selection.

Re: iPhone App will not stay open - just flashes when trying to launch

#366

Post by snovv_crash »

m0nty wrote: post #275
throwanem wrote: post #202

Earlier quoted context omitted.

> the customer is always right This is a useful perspective to take if you're in sales. For a support engineer, not so much. When I did Tier 1 for credit cards, the mantra everywhere invoked was instead: "The customer is not always right, but is always deserving of respect." Which has always struck me as a much more balanced and sensible attitude to take, when the objective is to solve a problem. Sometimes that probl…

"You never win an argument with a customer."

Or more importantly,

"You'll never win a customer with an argument."

Re: iPhone App will not stay open - just flashes when trying to launch

#367

Post by laurent123456 »

gargravarr wrote: post #351

Seen from the company's perspective, a user posting a negative Amazon review BEFORE contacting the manufacturer for help is upsetting, especially when as others have noted, it's a product you've invested a lot in, and suddenly you have someone publicly advising others not to buy it. Of course this can cause even a well-meaning employee to go straight to damage control. Not that I'm defending the person here, though.…

> a user posting a negative Amazon review BEFORE contacting the manufacturer for help is upsetting

I don't know about that to be honest. Contacting the manufacturer, trying to work with them to get it working, it's all nice but actually it's just another step to turn customers into free QA staff. Companies managed to make this acceptable for software, then for videogames, and now they try with regular devices.

If it's released, if it's on Amazon, it has to work. If it doesn't, I'm glad the guy complains about it and rate it one star, so that I don't buy it myself and waste time with a buggy device.

Re: iPhone App will not stay open - just flashes when trying to launch

#369

Post by toomuchtodo »

theprotocol wrote: post #364
toomuchtodo wrote: post #360

Earlier quoted context omitted.

> You can't retroactively undo a sale based on your whims. But you can! You don't like it, but its entirely possible (clearly) and legal. Why should you be required by law to provide services to someone? Or are you interested in Amazon using their leverage to enable customer abuse of sellers? No thank you. The entitlement complex runs deep in society today. So unfortunate.

It's not necessarily that you're required to provide services in the first place, it's that that ship has sailed once you've already sold the product, while knowingly using a marketplace which has no vetting. I wonder how you'd feel if a company decided to disable your fridge years after you bought it, because you publicly pointed out an issue with the product and figured it's worth 2 stars. Tell me, is there a time…

> I wonder how you'd feel if a company decided to disable your fridge years after you bought it, because you publicly pointed out an issue with the product and figured it's worth 2 stars. Tell me, is there a time limit on this insanity?

I don't buy networked products that I'm not okay with losing the cloud functionality at a moment's notice. Caveat emptor.

Re: iPhone App will not stay open - just flashes when trying to launch

#370

Post by lightbritefight »

abcd_f wrote: post #246
dangrossman wrote: post #20

Garadget is a "cloud-enabled garage door opener" sold for $99 on Amazon. The manufacturer seemingly disabled the product, or primary advertised features of the product, in retribution for a short negative review left on Amazon. IMO Amazon should immediately drop the product when they catch wind of that, and so should any other retailer that carries it. The manufacturer's abused their relationship with the retailer (w…

> A journalist has already reached out to the customer. Then let's hope the journalist won't forget to talk to Garadget as well.

Why? He listed his reasons for the ban in the thread. He though the customer was rude, so he disabled the $100 device he sold.

Gradget just now deleted a comment recommending contacting Amazon and the US attorney general, and has locked the thread.

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