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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

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Re: iPhone App will not stay open - just flashes when trying to launch

#91

Post by bigbugbag »

libeclipse wrote: post #74
qume wrote: post #53

Dear customer, We are a small team who don't have the resources to test every single OS version on every device. Problems will happen. As such we're happy to issue you a refund, and you can keep the device. All we ask is that you let us update the app to make sure it's working on your device, and hopefully others. Thank you for helping us find the issue. We will work tirelessly until it is fixed. If at some stage you…

I'm fine with a request to change the review, but not sure that they should tell them exactly how many stars to give.

Try it and notice how it actually works vs just asking to give a better grade.

Re: iPhone App will not stay open - just flashes when trying to launch

#92

Post by gre »

CaliforniaKarl wrote: post #37
_pmf_ wrote: post #32

Earlier quoted context omitted.

Read the review here [0]; it's not abusive. It's probably the review of some guy who has been burned by half-assed Amazon shovel ware before. [0] https://www.amazon.com/gp/customer-reviews/R2XHHHGM6BEUG6/re...

The guy has three reviews on Amazon, two of which are one-star. I think the abusiveness is primarily in the guys forum post, plus posting the negative Amazon review without waiting for response from the developer. But that's just my sensitivity level.

He has two one-star reviews and a five-star. You can't actually fault him for only reviewing the exceptional Amazon purchases...

Re: iPhone App will not stay open - just flashes when trying to launch

#93

Post by bigbugbag »

eps wrote: post #30

Not "for negative Amazon review", but for being an asshole. This guy forgot that there are people behind every product and the abstraction is as thin as it gets when it is in fact a smaller company or a startup. There are negative reviews and there are nasty reviews. He was nasty to them and they no longer wanted him as a client. No reason why a company should swallow shit that a person wouldn't. They certainly _can_…

There are countries where national laws says doing that is illegal to deny service to some customers based on subjective opinion and you can be sued for discrimination.

"This customer is a toxic asshole" is not that far from "this customer has a skin color / religion / political view I don't like".

Re: iPhone App will not stay open - just flashes when trying to launch

#94

Post by woof »

bigbugbag wrote: post #85
woof wrote: post #79

Earlier quoted context omitted.

He disabled the device. And you don't see the issue?

Where did you get that from ? It seems to me he simply banned the device unique ID on the server side. Is it even possible for an app developer to disable an iphone ? Apple would be mad.

"Your unit ID 2f0036... will be denied server connection"

The Garadget device, not the customers phone! I never mentioned a phone, did I?

Re: iPhone App will not stay open - just flashes when trying to launch

#95

Post by dangrossman »

victorhooi wrote: post #88
woof wrote: post #79

Earlier quoted context omitted.

He disabled the device. And you don't see the issue?

We are talking about the device that he sold him right? Not the iPhone? Lol. He offered a full refund (although he admittedly could be a bit more tactful). If he's said - I'm disabling it, too bad, I'd agree that's out of line. However, what was actually said was - You're a jerk - I don't want your business, give me back the device, and I'll give you the money back. Now they don't have to deal with each other, and no…

How would you feel if you bought a Tesla Model S, then a few weeks later they called you up and said "we don't like your online review of your car, so we're going to disable most of its functionality, but you can return it for a refund". $8000+ in option packages on that car rely on cloud functionality run by Tesla. If you don't -want- a refund, but -want- the car you already paid for that's sitting in your driveway, should the manufacturer be able to roll back your purchase on their whim?

Re: iPhone App will not stay open - just flashes when trying to launch

#96

Post by woof »

victorhooi wrote: post #88
woof wrote: post #79

Earlier quoted context omitted.

He disabled the device. And you don't see the issue?

We are talking about the device that he sold him right? Not the iPhone? Lol. He offered a full refund (although he admittedly could be a bit more tactful). If he's said - I'm disabling it, too bad, I'd agree that's out of line. However, what was actually said was - You're a jerk - I don't want your business, give me back the device, and I'll give you the money back. Now they don't have to deal with each other, and no…

LOL?

Garadget sold a product to the customer, accepted the customers money -then disabled the product when the customer wrote a negative review.

Who's the jerk?

Re: iPhone App will not stay open - just flashes when trying to launch

#97

Post by kungtotte »

dqv wrote: post #84
atemerev wrote: post #72

"Throwing a tantrum"? The review in question is something along the lines of "the control app is flashing and doesn't work at all. This is junk, don't waste your money on it. 1/5 stars." If you make any public facing products, you will occasionally get such (and worse) reviews even if your product is a shiny perfection forged in heaven by angels themselves and wrapped in magic. Fact of life. On the other hand, the su…

>I am also quite surprised by the number of comments here at HN siding with Garadget. I don't agree with disabling the customer's device, but I also don't agree with customers somehow being absolved of having a minimum level of decorum.

He called their product a piece of shit and that justifies bricking his device?

I don't think customers get to behave however they want without repercussions, but come on...

Re: iPhone App will not stay open - just flashes when trying to launch

#98

Post by jlgaddis »

JumpCrisscross wrote: post #89
jlgaddis wrote: post #82

Earlier quoted context omitted.

To be clear, he disabled the app , not the customer's device.

The device's primarily-marketed feature is opening your garage from an app. To do this, the app and the device talk through the company's server. This developer blocked the customer's app from the server. That breaks the device's primary functionality.

Yeah, I misinterpreted "device" (as "iPhone").

Re: iPhone App will not stay open - just flashes when trying to launch

#99

Post by mirimir »

victorhooi wrote: post #88
woof wrote: post #79

Earlier quoted context omitted.

He disabled the device. And you don't see the issue?

We are talking about the device that he sold him right? Not the iPhone? Lol. He offered a full refund (although he admittedly could be a bit more tactful). If he's said - I'm disabling it, too bad, I'd agree that's out of line. However, what was actually said was - You're a jerk - I don't want your business, give me back the device, and I'll give you the money back. Now they don't have to deal with each other, and no…

Yeah, but he disabled the device before refunding any money.

Re: iPhone App will not stay open - just flashes when trying to launch

#100

Post by kelnos »

eps wrote: post #30

Not "for negative Amazon review", but for being an asshole. This guy forgot that there are people behind every product and the abstraction is as thin as it gets when it is in fact a smaller company or a startup. There are negative reviews and there are nasty reviews. He was nasty to them and they no longer wanted him as a client. No reason why a company should swallow shit that a person wouldn't. They certainly _can_…

I think the problem here is that they _disabled a home security product_ because the guy pissed them off. They can certainly fire the guy as a customer, and tell him to return the device for a full refund, but remotely disabling its ability to function is not only unprofessional, but irresponsible.

Regardless of that, the support rep's response comes off as petty and childish. There are much better ways to get out of that situation.

I'd never heard of this company before, but based on that one support interaction, I would never buy from them.

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