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Amazon's Tepid Response to Counterfeiters Frustrates Sellers

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Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#162
post #86
post #4

I purchased Quickbooks Pro 2017 (PC) on Amazon last week, said it was "sold by Intuit" so wasn't even supposed to be an FBA (fulfilled by Amazon). Figured if it costs no more I might as well get the physical disk. What showed up was a DVD case with a very clearly photocopied cover for a Mac version with a Verbatim CDR inside and a hacked version of the software. Amazon processed the refund just fine but didn't seem p…

Try buying any Apple accessories. I wanted to buy the genuine Apple headphones, but it's absolutely impossible to on Amazon. "Sold by Apple" product shows up from a seller in Boston, clearly counterfeit. Report it to Amazon and they suggest mailing it back for a refund. Zero concern that the seller is labeling their goods as genuine Apple and then sending knock-offs. Prior to this I got a set of grey market Gillette…

Apple does not sell any products through Amazon. All Apple products listed on Amazon are through third parties.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#163
post #122

Earlier quoted context omitted.

1,000 full time employees is pretty big these days. The highly touted Carrier deal amounted to maybe 700 jobs. Elizabeth Warren made an announcement about the big new Amazon distribution center in Fall River. It's supposedly Amazon's biggest, and I recall it was about 1,000 jobs. So they are doing more with the same headcount.

Fall River is also extremely economically depressed. I thought that was a typical case but the list of locations suggests maybe that's not entirely true.

Massachusetts isn't as big a boomtown as some areas, but population grew about 4% in a region better known for losing population. Fall River isn't as much a backwater as it used to be.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#164
post #4

I purchased Quickbooks Pro 2017 (PC) on Amazon last week, said it was "sold by Intuit" so wasn't even supposed to be an FBA (fulfilled by Amazon). Figured if it costs no more I might as well get the physical disk. What showed up was a DVD case with a very clearly photocopied cover for a Mac version with a Verbatim CDR inside and a hacked version of the software. Amazon processed the refund just fine but didn't seem p…

Amazon isn't going to take this seriously until a major company gets burned and the FBI gets involved. Then Amazon will experience what every other company does that gets burned for selling counterfeit goods... the FBI will raid their warehouse and hold all the inventory as evidence until they complete their investigation. Like you said, Amazon doesn't seem concerned that they're selling counterfeit goods -- probably…

interestingly I almost got a counterfeit yesterday. I bailed at the last second when I saw there were many sellers shadowing the manufacturer and reading the comments that one guy got an unbranded version of the good, so I went to the manufacturer website itself and bought from there.

while amazon will not see the individual user receiving counterfeits, it will feel the bottom line slowing down, rest assured.

edit to add: if I wanted counterfeit goods, I'd go to aliexpress and at least save a buck.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#165

Is there anyone here who can shed some light as to why ? It's impossible for me to believe that it's part of Amazon's strategy to encourage, or even allow, counterfeits -- it might be fine for a smaller company, but it appears to be doing real brand damage at this point. Yet Amazon shows no signs of stopping it -- this has been going on for years. Is it just a really hard problem for some reason that isn't obvious? (…

> this has been going on for years I've been aware of it too, but speaking for myself, I don't remember any mainstream or tech news stories about how it's been impossible to trust Amazon until just recently. My theory: It's a big company, with lots of inertia and perhaps arrogance, letting things get worse and worse, until it reaches a boiling point, which is now.

It used to be confined to certain categories of goods, like camera equipment for example. Now it seems to have spread so that anything ordered on amazon has the possibility of being fake.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#166
post #4

I purchased Quickbooks Pro 2017 (PC) on Amazon last week, said it was "sold by Intuit" so wasn't even supposed to be an FBA (fulfilled by Amazon). Figured if it costs no more I might as well get the physical disk. What showed up was a DVD case with a very clearly photocopied cover for a Mac version with a Verbatim CDR inside and a hacked version of the software. Amazon processed the refund just fine but didn't seem p…

Amazon isn't going to take this seriously until a major company gets burned and the FBI gets involved. Then Amazon will experience what every other company does that gets burned for selling counterfeit goods... the FBI will raid their warehouse and hold all the inventory as evidence until they complete their investigation. Like you said, Amazon doesn't seem concerned that they're selling counterfeit goods -- probably…

8 out of 10 people cannot spot counterfeit goods. I bought a major brand perfume, Sold and fulfilled by Amazon. When i used it after 2 months i was suspicious a. One day i was in Macy's, saw the same perfume (on same price). I tried the tester and i realized that perfume at home is a cheap knock off.

Initially i though that Amazon did not store it properly and warehouse heat must have destroyed the smell. Then i saw one star reviews. For last 6 months people were complaining and getting refund for this perfume. My refund windows was already closed. Anyway, lesson learned. Amazon is a hit or miss these days like eBay.

Here is one example, 84$ Magpul sights. If you have never seen the original product, you cannot spot the difference.

https://www.amazon.com/Magpul-MBUS-Front-Backup-Sight/produc...

edit: Added "Sold and fulfilled by Amazon"

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#167
Amazon makes massive profit from counterfeits. I've been the unwitting purchaser of several counterfeit products and it's rarely worth the hassle of returning them.

I just realized the other day that some wifi cameras I purchased in 2010 are knock offs!

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#168
post #4

I purchased Quickbooks Pro 2017 (PC) on Amazon last week, said it was "sold by Intuit" so wasn't even supposed to be an FBA (fulfilled by Amazon). Figured if it costs no more I might as well get the physical disk. What showed up was a DVD case with a very clearly photocopied cover for a Mac version with a Verbatim CDR inside and a hacked version of the software. Amazon processed the refund just fine but didn't seem p…

I bought a phone battery on amazon. Looked legit, was the top result for my phone. It was counterfeit and wouldn't work. I don't even know how to get a battery because the phone stores didn't have it anymore. Can't trust amazon.

That's scary. Yesterday the building across the street from us nearly burned down due to a lithium ion battery catching fire. Fortunately, it looks like the damage was limited to a couple rooms of a single office, and the firefighters put it out quick.

It was a good reminder that lithium ion batteries are dangerous. Not sure I'd trust buying them on Amazon.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#169

Earlier quoted context omitted.

I don't think that means that buying direct from Amazon can get you third party inventory.

>I don't think that means that buying direct from Amazon can get you third party inventory. I've sold on Amazon via FBA. Yes, it does. If you are selling a new item, you ship it to Amazon warehouses. Amazon informs you, the seller, that your item is not distinct from that of Amazon's or other sellers' FBA items. Inside their warehouse, it is just an item with no seller attached to it. If someone buys it, they just fi…

Wow! I do a lot of shopping on amazon but this gives me pause.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#170

Amazon itself copies its sellers and customers with imitation products constantly. The irony should not be lost here.

That's an absurd comparison. Amazon clearly brands theirs as AmazonBasics. They don't go claiming it's an Apple charger.
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