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Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

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Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#451

Post by Piskvorrr »

emodendroket wrote: post #447
Piskvorrr wrote: post #442

Earlier quoted context omitted.

As far as I am concerned, they can. But they are not bloody supposed to change it again , after I have changed it to something of my choosing. I am sick and tired of "yeah, so you have set your default browser to FF, but we know better than you what you want; so we have reset it again on yet another Patch Tuesday. Admit it, YOU WANT THE E!" (Consent, what consent?)

Does this only happen with certain configurations or something? I've been using Windows 10 since it came out and can't really remember this happening to me

No idea; I am not MS's QA, and only have a handful of configs. Plus it doesn't even happen consistently on the configs that I do have.

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#452

Post by gkya »

Dylan16807 wrote: post #408
gkya wrote: post #329

Earlier quoted context omitted.

I really don't get why they can't put the browser they like as the defaultone into their OS. Not that I'm an MS apologetic (I don't really use anything MS since time immemorial) but it seems silly to me, frankly.

For a while I was changing my browser back and forth between firefox versions. Every single time windows 10 would detect that change and 'protect' me from it by opening the default programs control panel and setting the default browser to Edge . It makes sense if they want the default browser to require user confirmation to change. But setting it to Edge in the meantime? That's just being rude and anti-customer.

Well that I didn't know. What I meant was shipping with a given browser which I see as their right. What you describe is naughty and not good at all.

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#453

Post by ams6110 »

annnnd wrote: post #417
iliketosleep wrote: post #404

Earlier quoted context omitted.

Kudos for fixing the issue. I do question whether it was originally tested throughly on Linux in the first place, otherwise it's hard to see how such a major bug could have crept in.

This! As a Linux user I don't really care if someone is neglecting my platform of choice or purposefully sabotaging it, I'll just move on in any case. Not performing testing on Linux is inexcusable in my book in this day and age. It seems like a bad idea to check for capabilities by parsing user agent string anyway - I though we all figured that out about 20 years ago? JavaScript allows web page to check for capabili…

> Not performing testing on Linux is inexcusable in my book in this day and age.

1. There are probably more IE7 users hitting OneDrive than Linux users of all distros combined. Should the fact that there are some users of a platform obligate MS to support it?

2. If you're running Linux on the desktop, you've made a decision to eschew all the major commercial software/OS vendors (particularly Microsoft and Apple). Why should you then expect Microsoft to bend over backwards to support your idiosyncracy? Why do you care?

I run OpenBSD on my desktop. I can't run Microsoft stuff. Even Outlook Web won't load unless I spoof my user agent. I don't care.

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#454

Post by easytiger »

TheRealDunkirk wrote: post #177
easytiger wrote: post #120

Earlier quoted context omitted.

As a linux user since the 90s, googling for basic issues on Windows is an unmitigated disaster. For linux I have always got a correct answer.

Bullshit If you were a Linux user in the mid-90's, then about the only place to get "help" was #linux on EFnet. Collectively, I don't think I've suffered more abuse on the internet than in that forum. And, yes, I'm still bitter. It was NOT a noob-friendly place. The best place -- ever -- to get Linux help was, and will always have been, the Gentoo forums, but that didn't take off till the early 2000's.

My experience was clearly different to yours, and it was from 1998 onwards. No need for that kind of behavior.

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#455

Post by vetinari »

ams6110 wrote: post #453
annnnd wrote: post #417

Earlier quoted context omitted.

This! As a Linux user I don't really care if someone is neglecting my platform of choice or purposefully sabotaging it, I'll just move on in any case. Not performing testing on Linux is inexcusable in my book in this day and age. It seems like a bad idea to check for capabilities by parsing user agent string anyway - I though we all figured that out about 20 years ago? JavaScript allows web page to check for capabili…

> Not performing testing on Linux is inexcusable in my book in this day and age. 1. There are probably more IE7 users hitting OneDrive than Linux users of all distros combined. Should the fact that there are some users of a platform obligate MS to support it? 2. If you're running Linux on the desktop, you've made a decision to eschew all the major commercial software/OS vendors (particularly Microsoft and Apple). Why…

It is actually problem for Microsoft/Apple.

The percentage between $PLATFORM users generally and $PLATFORM users using your product may or may be not correlated. It may happen, that then first percentage will rise but the second will not - you are making it difficult for them, so why bother - and you will miss it.

You might fix the software later, but that's the easy part. The more difficult part is to fix your reputation and users habits. They already have opinion of you and found alternatives that work for them. The Thank you, I go back to Google Apps suite. response is a perfect example of this.

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#456

Post by krylon »

cptskippy wrote: post #233
krylon wrote: post #202

Earlier quoted context omitted.

But that is exactly what the GP said. You want somebody to care about you and your problem and to make an effort to solve it.

He said "the most important aspect of communication with a customer is empathy". I disagree. When I call support I'm not looking to commiserate or share my misfortune. I'm looking for acknowledgement of and resolution to a problem. This view that empathy is what's important is the reason why hold messages say "your call is important to us" and why all customer support feigns empathy to my emotional plight when I call…

Empathy, in this context, means to me that I care about the problem of the person I am supposed to help, which increases my motivation to actually help them.

Saying I care and actually caring are not the same. When I call a hotline with a problem and am stuck in a loop telling me how important my call is to them, it tells me they don't care at all.

At least that how I understand the comment, and since I also wear a helpdesk-monkey-hat at work, it is how I try to deal with our users.

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#457

Post by jMyles »

ebang4 wrote: post #401

Hi everyone, this is Edgar from the OneDrive team. We know that some users may have experienced difficulty accessing OneDrive for Business on Linux. The issue was resolved as of Tue, March 22nd 3pm PST. We identified that StaticLoad.aspx, a page that prefetches resources in the background for Office online apps was using the link prefetching browser mechanism only for certain platforms (iOS, Chrome OS, Mac, Windows),…

I'm reluctant to belabor the point, but I must say that, at first blush, this doesn't seem to add up.

Content prefetching? Sounds good (if you are prefetching the right content of course).

Checking the user-agent and doing prefetching only on that basis? I can think of no reason to do such a thing.

If this was not intentional, can you clarify the reason that your team engineered such a strange and unusual solution?

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#458

Post by kayoone »

annnnd wrote: post #419
emodendroket wrote: post #375

Earlier quoted context omitted.

The stuff Apple does on iOS is worse than the worst of the Windows lockin. The difference is a DOJ that is not interested in monopoly cases.

The real difference is that now we have a choice. With Windows there was monopoly and it was practically impossible to use another platform if you wanted to exchange documents with others and similar (which is basic functionality for computer). IMHO what Apple is doing only harms themselves. While they had Steve Jobs they could be successful in spite of their practices, but with no breakthroughs for some years now su…

They still make the biggest chunk of profit in the mobile space by some margin. Google might beat them in all technical departments, but Apple is making tons of cash from iOS.

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#459

Post by emodendroket »

annnnd wrote: post #419
emodendroket wrote: post #375

Earlier quoted context omitted.

The stuff Apple does on iOS is worse than the worst of the Windows lockin. The difference is a DOJ that is not interested in monopoly cases.

The real difference is that now we have a choice. With Windows there was monopoly and it was practically impossible to use another platform if you wanted to exchange documents with others and similar (which is basic functionality for computer). IMHO what Apple is doing only harms themselves. While they had Steve Jobs they could be successful in spite of their practices, but with no breakthroughs for some years now su…

Is Apple not the world's most valuable corporation? I think we can still call them pretty strong.

e: per WP:

> Apple is the world's largest information technology company by revenue, the world's largest technology company by total assets

Re: Onedrive is slow on Linux but fast with a “Windows” user-agent (2016)

#460

Post by winthrowe »

emodendroket wrote: post #447
Piskvorrr wrote: post #442

Earlier quoted context omitted.

As far as I am concerned, they can. But they are not bloody supposed to change it again , after I have changed it to something of my choosing. I am sick and tired of "yeah, so you have set your default browser to FF, but we know better than you what you want; so we have reset it again on yet another Patch Tuesday. Admit it, YOU WANT THE E!" (Consent, what consent?)

Does this only happen with certain configurations or something? I've been using Windows 10 since it came out and can't really remember this happening to me

As far as I'm aware this has to do with the fact that major updates are being delivered in a manner that's basically equivalent to a full reinstall, causing a lot of settings to get reset to defaults. This update method is particularly common for the insiders, but still happens from time to time on the general builds: anniversary update, creator's update and such.
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